Amit Srivastava, WFM at Concentrix, has accused Axis Bank of opening an overdraft account without his consent, causing ₹5,000 overdue charges and severe CIBIL score damage. Read his full complaint, case details, Axis Bank’s role, and how Choice4Voice.com helps consumers fight back against unfair banking practices.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary
| Complainant Name | Amit Srivastava |
|---|---|
| Email ID | Hidden |
| Bank Involved | Axis Bank |
| Complaint Type | Unauthorized Overdraft Account / Wrongful Deductions |
| Salary Account Number | Ending with 5237 |
| Overdraft Account No. | Ending with 9239 |
| Amount in Dispute | ₹5,000 |
| Employment | Workforce Management (WFM) at Concentrix |
| Date of Account Opening | February 2020 |
Full Complaint by Amit Srivastava Against Axis Bank
Amit Srivastava, a Workforce Management professional at Concentrix, has raised a serious complaint against Axis Bank regarding his salary account.
In February 2020, Amit opened a salary account with Axis Bank through a bank representative visiting his organisation. However, he later discovered that an overdraft (OD) account was created without his consent or knowledge.
This unauthorized overdraft account had multiple deductions and auto-credits, which Amit never initiated. By the time he noticed, the overdraft reached nearly ₹5,000 overdue, and Axis Bank staff pressured him to repay immediately.
What makes this worse is that his CIBIL score was negatively impacted, which can damage his ability to apply for loans or credit cards in the future.
Amit’s Demands from Axis Bank
- A full investigation into how this overdraft was opened without approval.
- Reversal of unauthorized transactions and charges.
- Correction of his CIBIL score to remove false records.
Why This Complaint Matters
Cases like Amit’s raise serious concerns about banking transparency, consumer rights, and data protection. If true, this indicates a major violation of RBI guidelines, which clearly state that no bank can open overdraft facilities without explicit customer consent.
Such practices not only cause financial stress but also long-term credit history damage, which is very difficult for a customer to repair.
About Axis Bank
Axis Bank is India’s third-largest private sector bank, offering savings accounts, salary accounts, loans, and credit services. While the bank enjoys a strong reputation, multiple complaints online suggest recurring issues with hidden charges, unauthorized deductions, and customer service delays.
If left unchecked, cases like this could erode customer trust and call for strict regulatory scrutiny by RBI and consumer forums.
Choice4Voice.com – Helping Consumers Fight Back
At Choice4Voice.com, we believe no consumer should face harassment or financial loss due to unethical practices by banks or companies.
👉 If you are also facing:
- Unauthorized bank accounts or facilities opened in your name
- Unfair deductions or wrongful billing
- CIBIL score damage due to errors
You can submit your complaint on Choice4Voice.com
We review genuine cases and publish them to create public pressure, forcing companies to act.
LinkedIn Post Reference
This complaint was originally shared by Amit Srivastava on LinkedIn.
(LinkedIn post link)
About the Author – Amit Srivastava
Amit Srivastava is a Workforce Management (WFM) professional at Concentrix, a global leader in customer experience services.
He trusted Axis Bank with his salary account, but the unexpected creation of an overdraft account without consent has turned his experience into a serious consumer rights battle.
Through this complaint, Amit wants to warn other customers and demand accountability from Axis Bank.
Frequently Asked Questions (FAQs)
Q1. Who is the complainant in this Axis Bank case?
The complainant is Amit Srivastava, WFM professional at Concentrix.
Q2. What is his main complaint?
He alleges that Axis Bank opened an overdraft account without his consent, leading to wrongful deductions and CIBIL score damage.
Q3. How much money is involved in this dispute?
Approximately ₹5,000 overdue charges.
Q4. Did Amit authorize the overdraft account?
No. He clearly states it was opened without his consent or knowledge.
Q5. What impact has this had on him?
- Financial burden of wrongful charges.
- Threats from bank staff to repay immediately.
- Long-term CIBIL score damage.
Q6. What is Amit demanding from Axis Bank?
- Full investigation.
- Reversal of charges.
- Correction of his CIBIL report.
Q7. Is this legal under RBI guidelines?
No. RBI requires explicit written consent for any overdraft or loan account.
Q8. How can customers protect themselves?
- Always request written confirmation of accounts opened.
- Check credit reports regularly.
- File complaints with RBI Ombudsman if wronged.
Q9. Can CIBIL errors be corrected?
Yes, once the bank admits its mistake and updates records with CIBIL.
Q10. Has Axis Bank responded yet?
As of now, Amit is still awaiting an official written response.
Q11. What should other Axis Bank customers do?
Regularly check for hidden accounts or linked overdrafts and dispute unauthorized activity immediately.
Q12. How to raise complaints against banks in India?
- File a written complaint with the bank.
- Escalate to the Banking Ombudsman.
- Publish your issue on Choice4Voice.com.
Q13. Can an unauthorized overdraft lower CIBIL score?
Yes. Any overdue or pending repayment affects credit history and score.
Q14. Can banks block salary accounts?
Banks can restrict accounts in case of dues, but doing so due to unauthorized accounts is questionable.
Q15. Does Axis Bank have previous complaints?
Yes, several online complaints mention hidden charges and poor dispute resolution.
Q16. Who regulates private banks like Axis Bank?
The Reserve Bank of India (RBI) is the primary regulator.
Q17. What legal action can Amit take?
He can approach the RBI Ombudsman and consumer courts.
Q18. Can such complaints affect job stability?
Yes, salary account issues can cause stress, delayed salaries, and financial complications.
Q19. What can Concentrix employees learn from this?
Always verify bank accounts opened through corporate tie-ups.
Q20. Where can consumers share such cases publicly?
On Choice4Voice.com, which amplifies consumer complaints against unfair practices.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.
