Ankit Donda, Owner of Siddhivinayak Trading, raises a serious complaint against Flipkart Seller Hub for charging ₹128 as transportation fee for a 120g product. He highlights lack of transparency in shipping cost calculation and urges Flipkart to publish a clear logistics rate card. Read the full complaint, Flipkart’s role, and how Choice4Voice.com helps sellers amplify their voices.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Flipkart Seller Raises Concern Over Unfair Logistics Charges: Ankit Donda’s Complaint
| Complainant Name | Ankit Donda |
|---|---|
| Email ID | Not disclosed publicly |
| Company Involved | Flipkart Seller Hub |
| Complaint Type | Unreasonable Logistics Charges |
| Product Weight | 120 grams |
| Product Dimensions | 2x2x1 inches |
| Logistics Fee Charged | ₹128 |
| Complainant Business | Siddhivinayak Trading |
| Role | Owner |
Ankit Donda’s Complaint Against Flipkart Seller Hub
Ankit Donda, a verified seller and Owner of Siddhivinayak Trading, has publicly raised concerns against Flipkart Seller Hub regarding unreasonably high transportation charges.
According to Ankit, for a product weighing just 120 grams with dimensions of 2x2x1 inches, Flipkart charged ₹128 as transportation fees. This means the logistics cost was nearly ₹1 per gram, making the product uncompetitive in the marketplace.
When Ankit approached Flipkart Seller Support, he was told:
“Transportation charges are being paid by the customer, they are correct and not part of the selling price.”
However, when he asked for a rate card or proof of calculation, Flipkart could not provide any evidence, leaving the concern unresolved.
Why This Issue Matters for Sellers and Buyers
The complaint highlights two major concerns:
- Transparency: Sellers are not provided with a clear rate card for logistics charges.
- Fair Pricing: Excessive shipping costs make products expensive, reducing sales opportunities for sellers and burdening customers with higher prices.
If left unchecked, such practices may discourage small businesses and MSMEs from participating in Flipkart’s marketplace.
Ankit’s Demands to Flipkart
Ankit has requested Flipkart to:
- Publish a clear and transparent logistics rate card.
- Ensure charges reflect actual or volumetric weight.
- Address seller grievances responsibly instead of closing tickets prematurely.
These demands are reasonable and essential for building trust between sellers and Flipkart.
About Flipkart
Flipkart is one of India’s largest e-commerce platforms, founded in 2007. The platform allows sellers from across the country to reach millions of customers.
However, sellers have increasingly raised concerns over:
- High commission rates
- Unclear shipping fee structures
- Delayed support resolution
This complaint by Ankit highlights the need for greater accountability and transparency in Flipkart Seller Hub operations.
Choice4Voice.com – Empowering Sellers & Consumers
At Choice4Voice.com, we help sellers and consumers amplify their concerns against companies that fail to provide fair treatment.
👉 If you are a seller facing:
- Unfair logistics charges
- Unresponsive seller support
- Hidden fees on e-commerce platforms
You can submit your case at Choice4Voice.com. We ensure your voice is heard by highlighting genuine issues and pressuring companies to take corrective action.
LinkedIn Post Reference
This complaint was originally shared by Ankit Donda on LinkedIn.
(LinkedIn post link here )
About the Author – Ankit Donda
Ankit Donda is the Owner of Siddhivinayak Trading, a business specializing in quality plumbing solutions. As a verified seller on Flipkart, he values fairness, transparency, and customer trust.
By raising this concern publicly, Ankit aims to encourage Flipkart Seller Hub to improve its logistics system and ensure a fair marketplace for all sellers.
Frequently Asked Questions (FAQs)
Q1. Who is the complainant in this Flipkart case?
The complainant is Ankit Donda, Owner of Siddhivinayak Trading.
Q2. What is his main complaint against Flipkart?
He alleges that Flipkart charged ₹128 as transportation fee for a product weighing only 120 grams.
Q3. What were the product dimensions?
The product measured 2x2x1 inches.
Q4. Why does Ankit believe this is unfair?
Because the logistics cost almost equals ₹1 per gram, making products uncompetitive.
Q5. What was Flipkart’s response?
Flipkart Seller Support stated that “transportation charges are paid by the customer and are correct” but did not provide a rate card.
Q6. Did Flipkart provide proof of shipping charges?
No, they failed to provide written evidence or a shipping fee chart.
Q7. What does Ankit want from Flipkart?
He demands:
- A transparent logistics rate card.
- Charges based on actual/volumetric weight.
- Better seller grievance handling.
Q8. How does this issue affect customers?
Higher shipping charges make products expensive for buyers, reducing affordability.
Q9. How does it impact sellers?
It makes sellers uncompetitive and reduces their profit margins.
Q10. What are the risks of unclear logistics charges?
- Loss of trust in the platform
- Reduced sales
- Seller frustration
Q11. Is this an isolated complaint?
No. Several sellers have raised similar concerns about Flipkart’s logistics system.
Q12. Can sellers check Flipkart’s shipping rate card online?
Currently, Flipkart does not publicly display a detailed rate card for all categories.
Q13. How do shipping costs normally get calculated?
They are based on actual weight or volumetric weight, whichever is higher.
Q14. What should sellers do if they face similar issues?
- Raise a support ticket
- Escalate to Flipkart Seller Hub management
- Highlight cases on Choice4Voice.com
Q15. Are such charges common in e-commerce?
Yes, but most marketplaces provide at least a transparent fee structure.
Q16. Can sellers refuse Flipkart’s logistics?
Generally no, since Flipkart mandates its logistics for most categories.
Q17. How does this affect MSMEs?
It reduces their ability to compete fairly with larger sellers.
Q18. Can overcharging affect Flipkart’s reputation?
Yes. Lack of transparency may discourage sellers and customers alike.
Q19. How does Choice4Voice.com help in such cases?
By publishing genuine complaints, we create public visibility and pressure for resolution.
Q20. Where can sellers raise their complaints?
On Choice4Voice.com or official consumer forums.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.
