Complainant Name: Sourav Koley
Platform Found On: LinkedIn
Original Post Link: LinkedIn post URL
Service Involved: Airtel Black (Broadband + DTH combo)
Amount Pending Refund: ₹1480.29
Router Pick-up Date: 17th June 2025
Brand: Airtel / Airtel Digital
Complaint Summary:
Sourav Koley, a marketing and research professional with over 6.5 years of experience, recently shared a detailed complaint on LinkedIn about his frustrating experience with Airtel Black services and customer support.
He paid ₹2500 for a new Broadband + DTH combo connection, but chose to discontinue the service within a week due to personal reasons. While Airtel did charge him proportionally for the days used which Sourav agreed was fair the real issue lies in the refund process.
What Went Wrong?
- Despite the router being picked up on 17th June 2025, the DTH box has not yet been collected, even after multiple follow-ups.
- ₹1480.29 remains unpaid, with no refund issued.
- Multiple emails sent to Airtel only received automated, copy-paste replies.
- On calling support, the IVR doesn’t recognize his number, since his account was discontinued.
- Even after trying to reach through DTH support and being promised callbacks, no one ever followed up.
Customer’s Frustration:
“Is Airtel holding on to people’s money intentionally? Is this negligence or borderline fraud?”
Sourav is now publicly urging Airtel to resolve the issue immediately and stop ignoring genuine customer concerns.
Our Take:
If the customer’s claim is accurate, this situation raises serious questions about Airtel’s post-disconnection service, refund handling, and customer support structure. It is unacceptable for a large telecom provider to withhold refunds for weeks while offering no way to track or escalate the issue.
We strongly urge Airtel to:
- Immediately collect the pending DTH box
- Issue the ₹1480.29 refund without further delay
- Ensure that discontinued customers can still reach support
📢 If you’ve also faced a refund delay or poor service from Airtel or any other company, share your story with us.
Submit your complaint at Choice4Voice.com and we’ll help you get the visibility and action you deserve.
