Ravi Kumar, a certified L&D professional, has publicly called out Airtel Black for repeated service failures that risked his job. He’s now demanding a full refund and switching to Jio. Full story on Choice4Voice.com
🚨 Airtel Black Service Failure Leaves Remote Professional in Crisis, Demands Refund and Cancellation
Date of Complaint: August 4, 2025
Complainant: Mr. Ravi Kumar, Certified L&D Professional
Platform: Airtel Black
Issue Reported: Complete WiFi outage, unresolved despite 10+ support calls
Resolution Demanded: Immediate subscription cancellation and full refund
📌 Source of Complaint
This complaint was originally shared by Mr. Ravi Kumar on LinkedIn.
Original LinkedIn Post URL
👤 About the Complainant : Airtel Black Faces Heat: Remote Professional Demands Immediate Cancellation and Full Refund Over Prolonged WiFi Outage
| Name | Ravi Kumar |
|---|---|
| Current Role | Certified Learning & Development Professional |
| Specialization | Six Sigma Green Belt, Process & Training Excellence |
| Complaint Made Public On | August 4, 2025 |
| Platform Used |
📋 Summary of the Complaint
Mr. Ravi Kumar, a verified LinkedIn professional specializing in Learning & Development and Process Excellence, has raised a strong complaint against Airtel Black, citing:
- A complete WiFi outage for over 24 hours
- Repeated false promises from customer support
- 10+ support calls made without resolution
- Risk to his remote job due to non-functional internet
After exhausting all standard support channels, he has now demanded immediate cancellation of his Airtel Black subscription and a full refund.
📞 Timeline of Failed Service Commitments by Airtel
According to Mr. Kumar, Airtel repeatedly promised resolution but failed to deliver:
- Promised resolution by 8:45 PM (Day 1) – Not fixed
- Reassured of fix by 2:30 AM (Day 2) – No update
- Another assurance for 8:15 AM (Day 2) – Still non-functional
Despite these repeated timelines, the issue remained unresolved.
💻 Remote Work at Risk
As a professional who works from home, Mr. Kumar emphasized that Airtel’s unreliable internet services are jeopardizing his employment.
“I am working remotely, and this outage is putting my job at risk. Your pathetic and unreliable service has left me no option but to switch providers.”
🔁 Switching to Competitor: Jio
Due to Airtel’s continuous failure to restore service, Mr. Kumar has already started using Jio broadband as a replacement and confirmed that Jio is delivering uninterrupted service, unlike Airtel.
This public endorsement of a competitor further highlights customer dissatisfaction with Airtel’s service quality.
🧾 Resolution Demanded
Mr. Ravi Kumar has clearly stated the following actions are expected from Airtel:
- Immediate cancellation of his Airtel Black subscription
- Full refund of service charges
🧩 Broader Implications for Airtel Black Users
This incident once again brings attention to widespread customer dissatisfaction with Airtel Black services. Several users have raised concerns in the past about:
- Service outages
- Long resolution times
- Inefficient support follow-ups
- Billing without service delivery
📢 Public Appeal from the Complainant
Mr. Kumar concluded his LinkedIn post with a strong message to other users:
“This has been an extremely frustrating experience. If others are facing similar issues, I urge you to speak out.”
He also used multiple public hashtags like:
- #AirtelBlack
- #AirtelIndia
- #RefundMyMoney
- #WorstISP
- #SwitchToJio
🏢 About Airtel Black
Airtel Black is Bharti Airtel’s bundled service offering broadband, DTH, and mobile connections under one plan. It promises priority support and seamless service but recurring complaints like Mr. Kumar’s point to serious service delivery gaps.
📝 Disclaimer
This article is based on publicly available information from the verified LinkedIn profile of Mr. Ravi Kumar, which can be accessed through the link provided.
Choice4Voice.com is a neutral consumer advocacy platform that amplifies verified complaints to push for accountability and better service across industries.
📮 Facing Similar Internet Issues? Let Us Help You Be Heard
If you are experiencing unresolved service failures or denied refunds with any internet or telecom provider:
- Submit your complaint at: https://choice4voice.com
- Or tag us in your LinkedIn post and we will help highlight your issue on our platform
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