Complainant Name: Vinoth Kumar
Registered Name: Kanniyappan Velu
Location: Chennai – 600100
Registered Number: [Hidden for privacy]
Platform Found On: LinkedIn
Original Post Link: Linkedin Post
Complaint Summary:
We came across a complaint posted publicly by Vinoth Kumar on LinkedIn, raising serious concerns about Airtel Broadband’s frequent internet outages in Tamil Nadu.
Vinoth mentions being a postpaid Airtel broadband user, facing weekly service interruptions that have heavily impacted his personal and professional life. Despite raising multiple service requests, the standard response from Airtel support has been:
“It will be resolved in 5–6 hours.”
But according to him, the issue keeps recurring with no permanent resolution.
Key Concerns Highlighted:
- Frequent internet disconnection, almost every week
- Poor customer support with no long-term fix
- Disruption of work and personal routines
- No proactive escalation from Airtel
- Request for compensation: A bill waiver or equivalent adjustment for continued service disruption
Customer’s Request:
Vinoth urges Airtel and its technical/service teams to:
- Fix the broadband issues permanently
- Escalate the complaint to higher levels
- Provide compensation in the form of a one-month bill waiver
He also mentions he will be forced to discontinue Airtel services if the problem continues.
Our Note:
We at Choice4Voice.com are highlighting this issue to support the complainant in getting the attention and resolution he deserves. If Airtel is serious about customer satisfaction, we urge them to act swiftly and provide a fair resolution to Vinoth.
If you’re facing a similar issue with Airtel or any other service provider, feel free to submit your complaint. We will help raise your voice and make sure it’s heard.
