If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Kishan Singh Bhandari from Noida Sector 73 has filed a serious complaint against Airtel for repeated broadband outages, unresolved complaints, and poor customer support. Despite contacting Airtel’s customer care, nodal officer, and appellate authority, no solution has been provided. Choice4Voice.com examines the issue, outlines consumer rights, and guides on how to escalate such telecom complaints legally.
Airtel Complaint: Kishan Singh Bhandari Exposes Poor Broadband Service and Ignored Escalations in Noida Sector 73
Author Details
Complainant Name: Kishan Singh Bhandari
Profession: Service Delivery Management Professional
Location: Sector 73, Noida, Uttar Pradesh
Company Reported: Airtel (Bharti Airtel Limited)
Complaint Type: Poor Network Service & Unresolved Complaints
Platform: LinkedIn
Status: Pending Resolution
Complaint Summary Table
| Details | Information |
|---|---|
| Company Name | Airtel |
| Service Type | Broadband / Internet |
| Area Affected | Sector 73, Noida |
| Complaint Type | Frequent outages & unresolved service tickets |
| Monthly Charge | ₹1100+ |
| Key Issue | Repeated network outages and poor customer handling |
| Departments Contacted | Customer Care, Nodal Officer, Appellate Authority |
| Customer’s Experience | Technicians closing complaints without consent |
| Expected Resolution | Stable internet connection and accountability from Airtel staff |
Complaint Overview
Mr. Kishan Singh Bhandari, a Service Delivery Management professional, has raised a detailed complaint against Airtel Broadband citing constant service outages, poor response from customer care, and unprofessional behavior from field technicians in Sector 73, Noida.
He stated that despite paying ₹1100+ per month, Airtel continues to provide unstable service. Repeated service requests and escalations to Nodal and Appellate authorities have not resulted in any permanent fix.
Adding to his frustration, technicians reportedly closed service tickets without consent, and the Nodal Desk disconnected calls clear signs of operational negligence.
Complainant’s Statement
“If Airtel cannot provide reliable services after charging over ₹1100 per month, it should withdraw from this area. Despite raising the issue repeatedly with customer care, nodal officer, and appellate authority, there’s been no resolution. Daily outage messages and false ticket closures show complete system failure.”
— Kishan Singh Bhandari, Noida Sector 73
Choice4Voice.com Investigation
Choice4Voice.com verified the details shared by Mr. Bhandari and found his complaint to be genuine and representative of a broader customer concern in parts of Noida where Airtel users have reported frequent outages and delayed technical support.
The fact that complaints are being closed without customer consent points to serious procedural lapses. According to TRAI (Telecom Regulatory Authority of India) regulations, a service ticket can only be closed after the customer confirms resolution.
Additionally, disconnection of calls by Airtel’s nodal desk breaches the Service Charter guidelines, which mandate fair hearing and resolution timelines for all escalations.
Major Service Failures Identified
- Frequent Broadband Outages:
Customers in Noida Sector 73 are facing daily interruptions despite paying premium charges. - False Complaint Closures:
Technicians allegedly close tickets without customer consent — violating TRAI’s service quality norms. - Negligent Escalation Handling:
Calls to Nodal and Appellate authorities are disconnected instead of being resolved. - No Permanent Technical Solution:
The issue persists despite multiple escalations and repeated complaints.
Legal and Regulatory Violations
| Authority / Law | Relevant Provision | Nature of Violation |
|---|---|---|
| TRAI | Regulation 13 of Telecom Consumer Charter | Complaints must not be closed without customer consent. |
| Consumer Protection Act, 2019 | Section 2(11) – Deficiency in Service | Poor service quality despite full payment. |
| DoT Guidelines | Code of Practice for Service Providers | Failure to maintain network uptime standards. |
| Indian Contract Act, 1872 | Breach of Service Contract | Non-performance despite consideration (monthly payment). |
How Choice4Voice.com Helps Airtel Customers
At Choice4Voice.com, we amplify verified consumer complaints to ensure visibility and accountability. Our role includes:
- Verification: Ensuring the claim is valid before publication.
- Visibility: Publishing genuine cases on our website and LinkedIn for public awareness.
- Guidance: Providing official complaint formats for TRAI, DoT, and Consumer Forums.
- Empowerment: Educating consumers about their telecom rights and escalation channels.
Steps for Airtel Customers Facing Similar Issues
1. File a Written Complaint with Airtel Nodal Officer
Email your issue to the Airtel Nodal Officer for Uttar Pradesh:
📧 nodalofficer.upe@in.airtel.com
Include your account number, registered mobile number, and details of previous complaint IDs.
2. Escalate to Airtel Appellate Authority
If there is no resolution within 30 days, escalate through:
🔗 https://www.airtel.in/appeal
3. Register a Complaint on TRAI’s Portal
Visit TRAI’s official portal TCCMS to track telecom-related complaints:
🔗 https://www.tccms.gov.in
4. Submit a Grievance on DoT’s PG Portal
File your telecom grievance directly with the Department of Telecommunications:
🔗 https://pgportal.gov.in
5. Approach the District Consumer Forum
If Airtel’s negligence causes monetary loss or mental harassment, file a complaint under Section 2(11) of the Consumer Protection Act, 2019.
Pre-Drafted Email Template to Airtel Nodal Officer
To: nodalofficer.upe@in.airtel.com
Subject: Frequent Broadband Outages and Unresolved Complaints in Sector 73 Noida
Dear Sir/Madam,
I am a broadband user from Sector 73, Noida, paying over ₹1100 per month for my Airtel connection. Despite multiple complaints and escalations, I continue to face daily outages and poor connectivity.
Technicians are closing service tickets without my consent, and even the Nodal and Appellate teams have not provided a permanent solution. Kindly take this issue seriously and resolve it on priority.
Sincerely,
Kishan Singh Bhandari
Noida, Uttar Pradesh
Authorities for Filing Escalations
| Authority | Purpose | Official Website |
|---|---|---|
| TRAI | Telecom service complaint resolution | www.trai.gov.in |
| DoT (Telecom) | Network or connectivity issues | www.dot.gov.in |
| Consumer Forum | Deficiency in telecom service | www.consumerhelpline.gov.in |
| PG Portal | Centralized government grievance filing | www.pgportal.gov.in |
Choice4Voice.com Recommendations for Airtel
- Stop auto-closing complaints without explicit customer confirmation.
- Implement outage compensation for affected users.
- Train nodal and appellate teams to handle escalations professionally.
- Invest in infrastructure upgrades in high-density areas like Noida Sector 73.
- Provide a transparent service status dashboard accessible to customers.
Conclusion
The complaint by Kishan Singh Bhandari underscores a critical issue in Airtel’s broadband service quality in Noida Sector 73. Despite being a paying customer, he continues to face repeated outages, disconnections, and lack of accountability from Airtel’s support channels.
Choice4Voice.com calls upon Airtel to urgently investigate this matter, restore reliable connectivity, and enforce customer-first service standards as required under TRAI’s Quality of Service Regulations.
Q&A Section
Q1. Why is Airtel broadband not stable in Noida Sector 73?
A. Frequent outages may occur due to infrastructure limitations or poor maintenance, which Airtel is obligated to fix under TRAI guidelines.
Q2. Can Airtel close complaints without customer approval?
A. No, TRAI mandates that service tickets can only be closed after customer confirmation.
Q3. How to contact Airtel Nodal Officer in Uttar Pradesh?
A. You can email nodalofficer.upe@in.airtel.com for unresolved complaints.
Q4. What if the Airtel Nodal Officer disconnects my call?
A. Record the incident and escalate it to the Airtel Appellate Authority within 30 days.
Q5. What are my rights if Airtel provides poor service?
A. You can claim compensation or refund under the Consumer Protection Act, 2019.
Q6. How can I track Airtel complaint status?
A. Use the Airtel Thanks app or the official TRAI TCCMS portal.
Q7. Can Airtel be penalized for false complaint closures?
A. Yes, TRAI can take regulatory action against such practices.
Q8. What if the issue persists for months?
A. File a formal grievance with DoT via https://pgportal.gov.in.
Q9. Does Airtel offer compensation for downtime?
A. Airtel must compensate users if the outage exceeds acceptable downtime limits.
Q10. What should I include in my escalation email?
A. Mention your customer ID, complaint reference numbers, and issue duration.
Q11. Can I request a refund for days without service?
A. Yes, refunds can be claimed under deficiency of service laws.
Q12. How to contact Airtel’s Appellate Authority?
A. Visit https://www.airtel.in/appeal and submit your details.
Q13. What is TRAI’s response time for telecom complaints?
A. TRAI generally responds within 30 days of complaint registration.
Q14. Can repeated outages be treated as deficiency in service?
A. Yes, consistent failure to deliver stable service qualifies as deficiency.
Q15. Is Airtel legally bound to maintain uptime?
A. Yes, per TRAI regulations, ISPs must ensure minimum uptime as per service promises.
Q16. What to do if technicians close tickets without consent?
A. Escalate the issue with proof (SMS or app screenshots) to the Nodal Officer.
Q17. Can Choice4Voice.com help in such cases?
A. Yes, we help publicize genuine cases and guide complainants on legal steps.
Q18. Are there TRAI penalties for false service closures?
A. Yes, TRAI can impose monetary penalties for repeated offenses.
Q19. Can I get written acknowledgment from Airtel for complaints?
A. Airtel must provide acknowledgment via SMS or email for every complaint lodged.
Q20. How can I publicly highlight my Airtel service issue?
A. Share your verified experience on LinkedIn and report it to Choice4Voice.com for publication.
