Shailesh Rajgor, Assistant Project Manager at JLL, has raised a complaint against Airtel Air Fiber for failing to resolve his internet outage at GIFT City since 25th August 2025. Despite repeated assurances, no engineer visit or solution has been provided for over 15 days, causing severe business losses. This article highlights the complaint, possible legal remedies, and how Choice4Voice.com can escalate the matter further.
Complaint Summary Table
| Field | Details |
|---|---|
| Complainant | Shailesh Rajgor – Assistant Project Manager, JLL |
| Brand Involved | Airtel |
| Product/Service | Airtel Air Fiber (Office Work Connection) |
| Complaint Type | Service not working / No resolution despite repeated complaints |
| Connection Number | 20031731106 |
| Incident Start Date | 25th August 2025 |
| Duration of Issue | More than 15 days |
| Impact | Office staff idle, zero productivity, business loss |
| Relief Sought | Full refund of connection charges + Compensation for loss of productivity |
Full Complaint Write-Up
Shailesh Rajgor, Assistant Project Manager at JLL, has reported a highly concerning issue with his Airtel Air Fiber connection (No. 20031731106) installed at GIFT City.
Since 25th August 2025, the internet connection has remained non-functional. Despite repeated complaints, Airtel has only been providing assurances without action. Shockingly, in more than 15 days, no Airtel engineer has even visited the location to diagnose the issue.
This is not just a minor inconvenience but a serious professional setback. Shailesh highlights that this connection is used for office work, and due to Airtel’s negligence, employees have been completely idle for over two weeks, leading to zero productivity and financial loss.
Shailesh demands not only a full refund of the connection charges but also compensation for the damages caused due to Airtel’s failure in service delivery.
Questions Raised to Airtel
- Why has no engineer visit been scheduled in over 15 days despite multiple logged complaints?
- How can Airtel Air Fiber claim to be a reliable high-speed service if it cannot ensure basic uptime?
- What customer support mechanisms exist for corporate users facing productivity losses?
- Shouldn’t Airtel be held liable for damages and compensation due to prolonged service outage?
Legal Remedies Available
If Airtel fails to resolve this matter promptly, Shailesh Rajgor has the following legal options:
- Consumer Court Case – File under the Consumer Protection Act, 2019 for deficiency in service and failure to provide promised internet connectivity.
- Telecom Regulatory Authority of India (TRAI) Complaint – Approach TRAI for intervention against Airtel for ignoring multiple service complaints.
- Breach of Contract Claim – Since this is an office/business connection, Airtel may be liable for breach of service-level commitments.
- Compensation for Business Losses – Seek refund of charges plus damages for the financial loss and idle man-hours of employees.
- Case under IT Act, 2000 – If Airtel’s failure caused critical disruption in digital services, legal recourse can be sought under the Information Technology Act.
Role of Choice4Voice.com in Escalation
At Choice4Voice.com, we ensure such serious consumer grievances are not ignored.
Stage 1: Awareness & Public Pressure
- Publish this complaint on Choice4Voice.com.
- Amplify it across LinkedIn and other social media platforms, tagging Airtel, TRAI, and corporate decision-makers.
- Public visibility ensures accountability and faster resolution.
Stage 2: Legal Escalation if Ignored
If Airtel fails to respond within a reasonable time, Choice4Voice.com can escalate this case legally on behalf of Shailesh Rajgor, including:
- Filing a Consumer Forum case for deficiency in service.
- Approaching TRAI for telecom regulatory violation.
- Filing for refund and compensation in Consumer Court.
- Taking legal recourse for loss of productivity and damages due to Airtel’s prolonged outage.
This ensures Airtel faces both public pressure and legal consequences.
About the Author
This article is based on the real complaint raised by Shailesh Rajgor, Assistant Project Manager at JLL, regarding his non-functional Airtel Air Fiber connection at GIFT City. His LinkedIn-verified post highlights the financial and professional damages caused due to Airtel’s prolonged service failure.
👉 Read the original LinkedIn post here
Q&A on Airtel Air Fiber Complaints
Q1: What should I do if my Airtel Air Fiber connection is not working?
A: Raise a complaint via the Airtel Thanks app, customer care, and keep the complaint number documented.
Q2: How long does Airtel take to resolve Air Fiber complaints?
A: Normally within 24–48 hours, but prolonged delays can be escalated legally.
Q3: Can I get a refund from Airtel for non-functional services?
A: Yes, you can demand a refund and also approach Consumer Court if denied.
Q4: What legal action can I take if Airtel ignores my complaint?
A: File a case in Consumer Court and approach TRAI for regulatory intervention.
Q5: Can Airtel be forced to pay compensation for business losses?
A: Yes, if proven that negligence caused financial damages.
Q6: Who regulates Airtel’s telecom services in India?
A: TRAI (Telecom Regulatory Authority of India).
Q7: What if Airtel never sends an engineer for my complaint?
A: Escalate to Nodal Officer, Appellate Authority, and then to Consumer Forum.
Q8: Is Airtel Air Fiber reliable for businesses?
A: Many users report downtime; reliability depends on Airtel’s local infrastructure.
Q9: Can I shift my Airtel Air Fiber connection to another provider if unsatisfied?
A: Yes, you can terminate the service and demand a refund.
Q10: What compensation can be claimed for loss of productivity?
A: Refund of charges plus financial compensation for idle staff and lost business hours.
Q11: How can I approach TRAI for Airtel complaints?
A: File a grievance through TRAI’s official portal with complaint details.
Q12: Can Airtel be held accountable for breach of contract?
A: Yes, especially for corporate connections with service-level agreements.
Q13: Is Airtel liable if office employees remain idle due to no internet?
A: Yes, Airtel can be sued for deficiency in service and damages.
Q14: What steps can Choice4Voice.com take in such matters?
A: We publish, amplify, and legally escalate unresolved consumer complaints.
Q15: Can Airtel be penalized for repeated failures?
A: Yes, TRAI can impose penalties and Consumer Court can order compensation.
Q16: Should businesses rely solely on Airtel Air Fiber?
A: It is advisable to keep a backup ISP to avoid prolonged outages.
Q17: How can I escalate Airtel complaints internally?
A: Use Airtel’s Nodal Officer and Appellate Authority channels.
Q18: Can I file a joint complaint if multiple businesses face the same issue?
A: Yes, a collective complaint can be filed with TRAI and Consumer Court.
Q19: Is Airtel Air Fiber covered under Consumer Protection Act?
A: Yes, all telecom services are covered under Consumer Protection Act, 2019.
Q20: How soon can Choice4Voice.com escalate legally if Airtel ignores the case?
A: Within days of non-resolution, escalation to Consumer Court and TRAI can begin.
