A new Airtel Xstream customer shares a shocking experience after being ignored for four days post-purchase. No installation, no calls, no help. Read the full complaint and top FAQs before choosing Airtel.
Complaint Summary
| Complainant | Gaurabe Nath |
|---|---|
| Profession | Java Architect, Cloud & Microservices Expert |
| Experience | 12+ Years in Enterprise Systems |
| Companies Worked At | JPMorgan Chase, Deloitte, Atos, Tech Mahindra |
| Issue With | Airtel India |
| Service Affected | Airtel Xstream IPTV |
| Complaint Date | August 2025 |
| Platform | |
| Main Issue | No installation, no support |
Original LinkedIn Complaint
Gaurabe Nath publicly voiced his frustration on LinkedIn after facing four days of complete silence from Airtel post taking a new Airtel Xstream IPTV connection. Despite repeated follow-ups, there has been no installation, no engineer visit, and no proper customer service response.
đź“Ś [LinkedIn Post URL]
Highlights of the Complaint
- Gaurabe purchased a new Airtel Xstream connection.
- No installation done even after 4 days.
- Airtel’s customer support only raises tickets but provides no actual help.
- Sales agent, local engineer, and service team are all unresponsive.
- Calls go unanswered, and no accountability is taken.
- The customer is left feeling ignored and cheated.
Customer’s Strong Message to Airtel
“If this is how Airtel treats new customers, I shudder to think how existing customers are handled.”
“Enough of glossy ads. Start delivering what you promised.”
Gaurabe also tagged @Airtel_Presence and @airtelindia, demanding accountability, faster service, and genuine customer care not just automated replies.
Core Issues Faced
- Delay in Airtel Xstream installation
- No engineer assigned or contacted
- Customer care not resolving the issue
- No escalation or follow-up support
- False promises and inaction
Why This Matters
Airtel is one of India’s top telecom brands. Yet, repeated complaints like this highlight:
- A pattern of poor post-sale support
- Broken coordination between sales and service teams
- Delayed or failed installations
- Over-reliance on bots and automated replies
Customers expect better, especially from a premium brand that heavily advertises its service quality.
10 Frequently Asked Questions About Airtel Xstream Complaints
1. How long does Airtel take to install a new Xstream connection?
Typically, installation should be completed within 24–48 hours. However, many users report delays up to 4–7 days without any updates.
2. What to do if Airtel doesn’t install Xstream on time?
- Call customer care at 121
- Email Airtel at 121@in.airtel.com
- Post your complaint publicly on LinkedIn or Twitter tagging @airtelindia and @Airtel_Presence
3. Can I cancel my Airtel Xstream order if installation is delayed?
Yes. You can request cancellation and a full refund if installation is not completed within the promised timeframe. Keep your booking receipt and ticket ID for reference.
4. Why is Airtel installation often delayed?
Delays may be caused by:
- Lack of coordination between sales and service teams
- Availability of local engineers
- Backend system issues
- Unresponsiveness of third-party vendors
5. Is Airtel Xstream worth it despite installation delays?
While the service quality may be good for some, many customers face severe delays and poor support. It’s advisable to check local feedback before purchasing.
6. How do I escalate an Airtel complaint?
If regular support fails:
- Email nodalofficer@in.airtel.com for your region
- Escalate to the Appellate Authority through Airtel’s official website
- Raise your issue on platforms like Choice4Voice.com
7. What is Airtel’s customer care email ID for complaints?
📧 121@in.airtel.com (General support)
📧 nodalofficer.[circle]@in.airtel.com (Escalation)
8. Does Airtel provide compensation for delayed installation?
Generally, Airtel does not compensate unless escalated aggressively. Most customers do not receive any refund or compensation unless they go public with their complaint.
9. What alternatives to Airtel Xstream are available?
You can consider:
- JioFiber
- Tata Play Fiber
- ACT Fibernet
- BSNL Bharat Fiber
10. Where can I report my Airtel complaint publicly?
You can share your issue on:
- www.Choice4Voice.com
- LinkedIn, tagging Airtel’s leadership
- Twitter/X using @airtelindia
- Consumer helpline portal at consumerhelpline.gov.in
Final Words from Choice4Voice
At Choice4Voice.com, we stand with consumers like Gaurabe Nath who raise their voice against poor service and negligence. His case highlights the urgent need for Airtel to:
- Improve installation timelines
- Train customer service staff
- Ensure accountability at every level
- Stop hiding behind bots and ticket IDs
What You Can Do If You’re Facing a Similar Issue
- âś… Visit www.Choice4Voice.com
- 📢 Share your complaint we publish real consumer stories to bring accountability
- 🔍 Get visibility across LinkedIn, Google, and our growing consumer community
Disclaimer
This article is based on a publicly shared and verified complaint by Gaurabe Nath on LinkedIn. Choice4Voice.com is an independent consumer advocacy platform helping individuals raise genuine complaints and demand resolution.
