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Submit your complaint →Ravishankar Agnihotri, Sales Trainer (Manager) at IDFC FIRST Bank, has lodged a public complaint against Airtel Digital after repeated recharges failed to restore mobile internet. Despite ₹398 spent and multiple follow-ups, the issue remains unresolved. Learn full details, legal options, and how Choice4Voice.com assists consumers facing telecom negligence.
Complaint Summary : Airtel Digital Internet Not Working: IDFC FIRST BANK Sales Trainer Ravishankar Agnihotri Files Complaint After Recharges Fail
| Particulars | Details |
|---|---|
| Complainant Name | Ravishankar Agnihotri |
| Profession | Sales Trainer (Manager) at IDFC FIRST Bank |
| Service Provider | Airtel Digital |
| Nature of Complaint | Internet not working despite valid data recharges |
| Mobile Number | 9987566917 |
| Recharges Done | ₹349 + ₹49 (Unlimited Data) |
| Date of Incident | October 2025 |
| Platform Used to Complain | |
| Resolution Date Shown by Airtel | 7th November 2025 |
| Issue Status | Unresolved |
| Original Source | LinkedIn post by Ravishankar Agnihotri |
Full Complaint Write-Up
Ravishankar Agnihotri, who serves as a Sales Trainer (Manager) at IDFC FIRST Bank, has raised a serious grievance against Airtel Digital for non-functional mobile internet services despite active data recharges and ongoing validity.
According to Ravishankar’s LinkedIn post, his mobile internet stopped working suddenly, forcing him to depend entirely on Wi-Fi for any online activity. His data pack was active, yet Airtel’s network failed to deliver connectivity.
To double-check, he performed two additional recharges ₹349 and ₹49 for unlimited data, but the issue persisted. These recharges went completely to waste, as mobile data still didn’t work.
“Since yesterday, I’ve been unable to use mobile internet. I even did additional recharges, but the connection works only on Wi-Fi,” he wrote.
Ravishankar further criticized Airtel’s IVR system, calling it “the worst I’ve ever experienced”, as it offered no clear option to speak with a human customer care representative.
The app reportedly displayed an estimated resolution date of 7th November, which Ravishankar called “unreasonable”, questioning whether Airtel expected customers to remain disconnected for several days.
Despite being a loyal Airtel customer for over 10 years, he expressed deep frustration and said he was seriously considering porting his number to Jio due to poor service and lack of response.
Legal Case Can Be Filed
In such telecom-related negligence cases, multiple legal actions and consumer remedies are available. Below are all possible cases that can be filed along with how Choice4Voice.com assists in each step:
- Consumer Protection Act, 2019 (Deficiency of Service)
- Airtel’s failure to deliver promised internet services despite valid recharges qualifies as deficiency in service.
- Choice4Voice.com helps consumers prepare detailed complaints for District Consumer Forums, supported by documentation and transaction proofs.
- Telecom Regulatory Authority of India (TRAI) Complaint
- For network outage, poor service quality, or failed data delivery.
- Choice4Voice.com guides users in filing official complaints on TRAI’s portal and tracking response timelines.
- Department of Telecommunications (DoT) – PG Portal Complaint
- Consumers can raise complaints on the PGPortal (Public Grievance Portal) under DoT.
- Choice4Voice.com assists in drafting the grievance and ensuring it’s escalated to Airtel’s nodal officer.
- Cyber Harassment or Technical Negligence (Information Technology Act, 2000)
- Applicable if the data issue is due to backend misconfiguration or system error.
- Choice4Voice.com provides draft formats for complaints under the IT Act Section 43A.
- Compensation Claim under Consumer Rights Law
- For mental harassment, inconvenience, and financial loss due to service denial.
- Choice4Voice.com helps consumers file compensation claims under Section 35 of the Consumer Protection Act.
- Misleading Advertisement / False Claims
- If Airtel advertised “unlimited data” but failed to deliver, it violates the Consumer Protection (Misleading Advertisements) Guidelines, 2022.
- Choice4Voice.com aids in preparing a complaint highlighting evidence of misleading promotions.
How Choice4Voice.com Works
Choice4Voice.com is India’s independent consumer-advocacy and complaint escalation platform designed to amplify genuine consumer grievances and push for corporate accountability.
Here’s the complete process in detail:
- Complaint Submission
- Consumers share their case through the official Google Form available on Choice4Voice.com
- Verification & Documentation
- The team verifies authenticity using screenshots, receipts, or public posts.
- Complaint Publication
- Verified complaints are turned into SEO-friendly public articles published on Choice4Voice.com and LinkedIn, increasing visibility and pressure on companies.
- Legal & Regulatory Escalation
- For unresolved issues, Choice4Voice.com provides ready-to-use legal templates, including:
- RBI Ombudsman format (for banks)
- TRAI/DoT complaint format (for telecom)
- Consumer Court complaint draft
- Cybercrime FIR draft (if applicable)
- For unresolved issues, Choice4Voice.com provides ready-to-use legal templates, including:
- Public Accountability
- By exposing negligence publicly, the platform helps compel brands to respond and protect consumer interests.
Step-by-Step Complaint Filing Guide for Airtel Customers
1. Write to Airtel Customer Care
- Email: 121@in.airtel.com
- Subject: Urgent Complaint – Internet Not Working Despite Active Plan
- Body: Dear Airtel Team,
My mobile number 9987566917 has had no data connectivity despite active recharges. Kindly investigate and restore service immediately.
Regards,
[Your Full Name]
2. Escalate to Nodal Officer
3. File Complaint with TRAI
- Portal: https://pgportal.gov.in
- Department: Department of Telecommunications (DoT)
4. Consumer Forum
- File a complaint online at https://edaakhil.nic.in
Brand Background: Airtel Digital
Airtel Digital, part of Bharti Airtel Limited, is India’s leading telecom provider offering mobile, broadband, and digital entertainment services. Despite its dominance, numerous consumers report recurring issues such as:
- Mobile data not working despite active packs
- Delayed issue resolution timelines
- Automated IVR systems with no human support
- False “unlimited data” claims
Such cases highlight the growing disconnect between Airtel’s customer promises and on-ground service execution.
Ravishankar Agnihotri is a Sales Trainer (Manager) at IDFC FIRST Bank, responsible for developing and mentoring sales professionals in the financial services sector. With over a decade of experience in corporate training, he relies heavily on uninterrupted internet access for remote training, online sessions, and client coordination. His recent complaint reflects deep frustration over Airtel’s technical failure and lack of accessible customer support.
Q&A About Airtel Internet Not Working Complaints
Q1. What is Ravishankar Agnihotri’s complaint about Airtel?
His mobile internet stopped working despite valid data recharges.
Q2. Which recharges did he perform?
₹349 and ₹49 unlimited data recharges.
Q3. Did Airtel resolve the issue?
No, it remains unresolved at the time of writing.
Q4. Which platform did he use to raise his concern?
LinkedIn.
Q5. What was the estimated resolution date shown by Airtel?
7th November 2025.
Q6. How long has Ravishankar been an Airtel customer?
Over 10 years.
Q7. What was his biggest frustration?
The inability to contact a customer care representative through Airtel’s IVR.
Q8. What network does he plan to port to?
Jio.
Q9. What can cause mobile data failure?
Network outages, backend configuration errors, or SIM issues.
Q10. Does a valid recharge guarantee data access?
Yes, unless technical or system errors prevent it.
Q11. What should customers do if mobile data stops working?
Raise a written complaint via email or Airtel app and escalate to the nodal officer.
Q12. Can users demand refunds for failed recharges?
Yes, through customer care or consumer court.
Q13. Is poor IVR accessibility a violation of consumer rights?
Yes, it counts as deficiency of service under the Consumer Protection Act.
Q14. Can Choice4Voice.com help in such telecom disputes?
Yes, by drafting complaints, publicizing cases, and guiding escalation to TRAI or DoT.
Q15. How long does TRAI take to resolve complaints?
Typically 30 days from the date of filing.
Q16. Can the customer claim compensation for inconvenience?
Yes, via the Consumer Forum.
Q17. Where can telecom grievances be filed online?
At https://pgportal.gov.in.
Q18. How can Airtel users escalate beyond IVR?
By contacting the regional nodal officer listed on Airtel’s website.
Q19. What documents are needed to file a case?
Recharge receipts, screenshots, complaint numbers, and network logs.
Q20. How does this complaint help other users?
It raises awareness and pressures telecom operators to fix recurring service failures.
Conclusion
Ravishankar Agnihotri’s complaint against Airtel exposes the harsh reality of unresponsive telecom support systems and technical negligence.
When even loyal 10-year customers face prolonged disconnection and robotic IVR loops, it raises questions about accountability in India’s telecom industry.
At Choice4Voice.com, we stand with consumers like Ravishankar transforming ignored service complaints into public action and helping victims pursue justice through proper legal and regulatory channels.
