Tourism specialist Navritu Kaushal raises a shocking complaint against Airtel over unverified technicians entering homes without ID and poor customer service. Learn the full details and how Choice4Voice.com is helping customers highlight such issues.
Complaint Summary : Airtel Customer Safety Complaint by Navritu Kaushal – Technician ID & Service Negligence Exposed
| Complainant | Navritu Kaushal – Market Development & Tourism Specialist |
|---|---|
| Company Involved | Airtel (Bharti Airtel Limited) |
| Issue Reported | Technicians arriving late, without IDs, poor behavior, unresolved issue |
| Primary Concern | Customer safety risk due to lack of technician identification |
| Date of Incident | August 2025 |
| Status | Complaint posted publicly on LinkedIn |
| Reference | Original Post Link – Navritu Kaushal on LinkedIn |
Full Complaint Details
Navritu Kaushal, a well-known professional in the tourism and business development sector, shared her serious safety concerns regarding Airtel’s service protocols.
She reported that despite raising a complaint about her internet not connecting to her TV, the technician visit scheduled for 9:00 AM was delayed until 10:45 AM. When the technicians arrived, they:
- Claimed the issue was not their responsibility.
- Spoke in an arrogant tone.
- Were unable to show valid company-issued ID cards. One only presented a screenshot without a photo.
This left Navritu questioning how customers, especially women staying alone or senior citizens, can trust people entering their homes without proper verification.
To add to the frustration, Airtel marked the complaint as “resolved” despite the issue remaining unresolved.
She stressed that this is not just poor service, but a serious security lapse for one of India’s largest telecom operators.
Company Involved – Airtel
- Brand Name: Bharti Airtel Limited
- Sector: Telecom & Broadband Services
- Allegations Raised:
- Lack of safety protocols for technicians.
- No verifiable ID cards for staff.
- Unprofessional behavior by service personnel.
- False closure of complaint requests.
Navritu has urged Airtel leadership to immediately implement stronger safety measures:
- Mandatory verifiable photo ID cards for all field staff.
- Cross-checking systems so customers can confirm technician details before allowing entry.
- Training for staff to handle issues responsibly.
Author Information
Author of Complaint: Navritu Kaushal
- Market Development | Tourism Specialist | Destination Promotion & Marketing
- Experienced professional in customer-facing industries
- LinkedIn Post Reference: Click Here to View Original Post
Choice4Voice.com’s Role
At Choice4Voice.com, we strongly believe customer safety cannot be optional. Incidents like these highlight why companies must ensure both service quality and consumer security.
We publish genuine consumer complaints to:
- Put pressure on companies to act responsibly.
- Ensure that such cases are not ignored.
- Give a strong voice to customers across India.
📌 If you are facing a similar issue, you can submit your complaint directly on our platform here:
👉 Submit Your Complaint – Choice4Voice.com
Or, simply tag our official LinkedIn page in your posts, and we will help highlight your case.
Q&A Section
1. How can Airtel customers verify if a technician is genuine?
Currently, Airtel customers face difficulty verifying technicians as IDs are not properly issued. Consumers are advised to demand official photo ID and confirm technician details with Airtel customer care.
2. What are the risks of allowing unverified technicians inside homes?
Unverified technicians pose serious safety risks, especially for women, senior citizens, and children. Risks include theft, harassment, and unauthorized entry.
3. What should customers do if Airtel marks a complaint as “resolved” without fixing the issue?
Customers should immediately reopen the complaint via Airtel’s app or escalate to the Nodal Officer or the Consumer Forum if unresolved.
4. Does Airtel provide official ID cards to technicians?
As per this complaint, Airtel technicians did not provide proper IDs, raising concerns about lack of safety protocols. Airtel must fix this urgently.
5. Can customers demand ID verification before allowing entry?
Yes, customers have a legal right to demand valid ID before letting anyone into their homes. Airtel must provide a secure verification system.
6. How does Airtel ensure customer safety during home visits?
Ideally, Airtel should ensure technicians carry official photo IDs, use a one-time verification code system, and allow customers to cross-check staff details.
7. What steps can Airtel take to improve technician verification?
- Issue official photo ID cards to every technician.
- Provide real-time tracking and staff details in the Airtel app.
- Train employees on customer interaction and professionalism.
8. What are customer rights under Indian consumer protection laws?
Under the Consumer Protection Act 2019, customers have the right to safety, fair services, and redressal in case of negligence or misrepresentation.
9. Can Airtel be held accountable for safety lapses?
Yes, Airtel can face legal action if negligence in safety protocols leads to harm or unauthorized access.
10. What alternatives do customers have if Airtel fails to resolve safety concerns?
Customers can:
- File a complaint with the Consumer Forum.
- Report the issue to the Telecom Regulatory Authority of India (TRAI).
- Switch to alternative service providers.
11. Why is technician ID verification important in telecom services?
Technician verification ensures that customers are allowing only authorized and trained staff into their homes, preventing fraud and safety incidents.
12. What immediate actions can Airtel take to regain customer trust?
Airtel must issue a public statement, implement ID verification, and improve complaint resolution systems.
13. Can Airtel’s negligence be reported to the RBI or TRAI?
Yes, serious consumer safety complaints can be escalated to TRAI and the Consumer Protection Council.
14. What should women and senior citizens do when dealing with unverified technicians?
They should refuse entry, call customer care to verify details, and if unsafe, contact local authorities.
15. How can consumers highlight complaints like Navritu Kaushal’s?
Consumers can post publicly on LinkedIn and tag Choice4Voice.com to amplify their concerns.
16. Is false complaint resolution a violation of consumer rights?
Yes, marking unresolved complaints as resolved is a serious violation of consumer rights and can be challenged legally.
17. Can Airtel face penalties for poor service under Indian law?
Yes, repeated negligence and unresolved issues can result in financial penalties and regulatory action under consumer protection laws.
18. How can Choice4Voice.com help in such cases?
Choice4Voice.com ensures that consumer complaints are not ignored and reach the right decision-makers by publishing and amplifying them.
19. What precautions should customers take before letting technicians in?
- Ask for official ID.
- Verify details with Airtel.
- Avoid being alone during visits if possible.
20. How can Airtel improve transparency with customers?
By integrating staff verification systems in their app and ensuring professional behavior during every service visit.
