Vincent Hilton, Founder of EDvantage Learn, reports Airtel’s failure to resolve his Wi-Fi connection issue despite weeks of complaints, follow ups, and public posts.
Complaint Summary Table : Airtel Complaint by Vincent Hilton – No Wi-Fi Resolution, Poor Service & Customer Neglect
| Details | Information |
|---|---|
| Complainant Name | Vincent Hilton |
| Designation | Founder at EDvantage Learn |
| Company Mentioned | Airtel (Bharti Airtel Limited) |
| Complaint Category | Broadband / Wi-Fi Service Failure |
| Issue Reported | No resolution provided by Airtel despite two weeks of complaints and multiple follow-ups. |
| Incident Details | Airtel initially installed a modem for Wi-Fi service, later retrieved it without explanation, leaving the customer without service. |
| Complainant’s Statement | Airtel displayed incompetence, no accountability, and false promises. The customer lost trust and permanently discontinued Airtel services. |
| Action Requested | Resolution of service failure, accountability, and customer first practices. |
| LinkedIn Source Post | Original LinkedIn Complaint by Vincent Hilton |
Detailed Complaint Report
Vincent Hilton, Founder of EDvantage Learn, has raised a strong public complaint against Airtel, citing complete failure in resolving his Wi-Fi connection issue.
According to Vincent’s statement, his simple request for a Wi-Fi connection turned into a prolonged ordeal. For more than two weeks, despite multiple follow-ups, complaints, and even two public posts on LinkedIn, Airtel did not provide a resolution.
Key issues highlighted in the complaint include:
- False Promises: Despite repeated assurances, no actual action was taken.
- Service Neglect: Airtel’s team removed the modem they had installed, leaving him without service or communication.
- Lack of Accountability: No courtesy or responsibility was shown by the service teams.
Vincent ultimately concluded that Airtel has lost him as a customer permanently. He also warned others, stating that Airtel’s services cannot be recommended to anyone who values their time, money, or peace of mind.
This case reflects a growing concern regarding broadband and telecom service providers in India, where customer service is often criticized for inefficiency, neglect, and lack of accountability.
Frequently Asked Questions (FAQs)
1. Who raised this complaint against Airtel?
The complaint was raised by Vincent Hilton, Founder of EDvantage Learn.
2. What issue did he face with Airtel?
He requested a Wi-Fi connection but faced weeks of delays, misinformation, and service failures.
3. How long did the issue remain unresolved?
The issue remained unresolved for over two weeks, despite multiple complaints and follow-ups.
4. Did Airtel provide any explanation?
No. According to Vincent, Airtel even removed the modem they had installed without giving any explanation.
5. How did the customer describe Airtel’s behavior?
He described it as incompetent, neglectful, and unprofessional, with no accountability.
6. What was the final outcome for the customer?
Vincent decided to permanently discontinue Airtel’s services and stated that he will not recommend them to others.
7. Why is this complaint important?
It highlights the gap between Airtel’s promises and actual service delivery, especially in broadband services.
8. Is this an isolated case?
No. Similar complaints about delayed installations, poor support, and unresolved issues are widely reported online.
9. What could Airtel have done differently?
They should have provided timely resolution, proactive communication, and accountability instead of leaving the customer without service.
10. Can customers approach consumer forums for such issues?
Yes. Customers can approach the Consumer Forum under the Consumer Protection Act, 2019, for non-delivery of promised services.
11. Does TRAI regulate broadband complaints?
Yes. The Telecom Regulatory Authority of India (TRAI) monitors service quality and consumer rights in telecom and broadband services.
12. What are a customer’s rights in such cases?
Customers have the right to:
- Timely installation and activation of services.
- Transparent communication from providers.
- Compensation for non-delivery or service lapses.
13. What can customers do if a company takes back installed equipment?
They should document the incident, demand clarification in writing, and escalate it to higher authorities or consumer courts.
14. Does Airtel offer grievance redressal mechanisms?
Yes, Airtel has an official Grievance Redressal Officer, but customers often report delayed or unsatisfactory responses.
15. How does poor broadband service affect individuals?
It can lead to loss of work productivity, financial impact, and stress, especially for professionals and businesses.
16. Why is accountability critical in telecom services?
Because customers rely on consistent connectivity for work, education, and personal communication.
17. Could Airtel face legal consequences for such neglect?
Yes. Failure to provide promised services can be considered deficient service under consumer law.
18. What lesson does this case highlight for other companies?
It highlights the importance of customer-first service, proactive communication, and transparent resolution processes.
19. How can customers protect themselves before choosing a broadband provider?
- Check local service reviews.
- Get a written commitment on installation timelines.
- Verify service coverage in the area.
20. How does Choice4Voice.com help in such cases?
Choice4Voice.com highlights verified consumer complaints to ensure companies are held accountable and consumers’ voices are heard.
Conclusion
This complaint by Vincent Hilton clearly demonstrates how Airtel failed to provide even basic service accountability. A simple Wi-Fi request turned into weeks of frustration, misinformation, and neglect.
Such cases highlight the urgent need for better consumer protection in the telecom and broadband sector. Companies like Airtel must realize that customers will no longer tolerate false promises and poor service delivery.
Choice4Voice.com is committed to supporting consumers like Vincent by amplifying their concerns and ensuring companies are held accountable.
If you are facing a similar issue with Airtel or any other service provider, you can Submit Your Complaint Here.
