A shocking fraud involving an American Express customer has raised concerns about possible data leaks. Read the full case, its implications, and how Choice4Voice.com helps consumers fight for justice.
Complaint Summary : American Express Fraud Case – Rhythm Jindal Highlights ₹2 Lakh Scam Incident
| Detail | Information |
|---|---|
| Complainant | Rhythm Jindal (via LinkedIn) |
| Incident Date | August 2025 |
| Brand Involved | American Express (Amex) |
| Issue | Fraud call after requesting credit card cancellation |
| Amount Lost | ₹2 Lakh |
| Complaint Highlights | Fraudster knew exact Amex interaction details; data leak/insider involvement suspected |
| Customer Expectation | Investigation, accountability, and recovery of debited amount |
| Source | Original LinkedIn Post |
Full Case Study
A shocking case has come to light involving American Express (Amex), where a consumer fell victim to a fraud of ₹2 lakh just a day after contacting Amex customer care to discontinue his credit card.
According to Rhythm Jindal’s LinkedIn post, his neighbour called Amex support to cancel his credit card due to the high ₹5,000 annual fee. However, the very next morning, he received a call from someone pretending to be from Amex.
Disturbingly, the fraudster knew the exact reason for the customer’s call “You contacted us yesterday regarding discontinuing your card.” This raised immediate suspicion about whether customer data was leaked or shared externally.
Within minutes of asking for “basic verification details,” the fraudster managed to:
- Hack the customer’s phone
- Intercept calls
- Steal ₹2 lakh from his bank account
This case highlights a serious consumer safety risk and raises pressing questions:
- How did fraudsters gain access to Amex customer interaction details?
- Is there an internal data breach or insider involvement?
- Are global payment networks like Amex vulnerable to such fraud?
If true, this incident could erode trust in customer data protection practices within India’s banking sector.
Role of Choice4Voice.com
At Choice4Voice.com, we are committed to giving consumers a strong platform to raise their voice against unfair practices, fraud, and negligence.
Consumers can:
- Submit their complaints directly via our complaint submission page
- Tag us on LinkedIn to ensure their issues are highlighted publicly
- Get their cases transformed into professionally written, Google-optimized articles that reach a wider audience
Our mission is to ensure companies, including giants like American Express, are held accountable and customers receive the justice they deserve.
20 Most Asked Questions & Answers
1. What happened in this American Express fraud case?
A consumer lost ₹2 lakh after fraudsters posed as Amex agents, raising suspicion of a data leak.
2. How did fraudsters know the customer’s card cancellation request?
The caller had inside knowledge of the Amex support call, suggesting a potential data breach or insider involvement.
3. Can such frauds happen even with premium banks like Amex?
Yes, fraudsters often target premium cardholders due to their higher spending capacity.
4. What is the immediate action after losing money to such scams?
Report the case to:
- Bank customer care
- Cybercrime helpline (1930)
- National Cybercrime Reporting Portal (cybercrime.gov.in)
5. Can the consumer recover the ₹2 lakh?
Recovery is possible if reported quickly, but delays reduce chances significantly.
6. What should Amex do in this case?
- Investigate internal data access
- Block fraudulent transactions immediately
- Compensate the consumer if negligence is proven
7. How can one identify fake bank calls?
- Banks never ask for PIN, CVV, or OTP
- Always call the official helpline before sharing details
8. Is this a case of phishing or data breach?
It appears to be data misuse, not just random phishing, since the fraudster knew the exact customer request.
9. Should the consumer lodge a police complaint?
Yes, lodging an FIR with cybercrime police is essential for investigation.
10. What role does RBI play in such cases?
RBI mandates that banks compensate consumers if fraud occurs due to bank negligence.
11. How can consumers protect themselves?
- Do not respond to unsolicited calls
- Use official apps/websites
- Enable SMS/email alerts for all transactions
12. Is this an isolated case against Amex?
Not necessarily. Many similar frauds are reported against different banks.
13. Can Amex deny responsibility?
They may deny direct involvement, but data privacy violations must be investigated.
14. What should the victim’s next step be?
- Write a formal complaint to Amex
- Report to RBI Ombudsman if unresolved
- Approach consumer forums if necessary
15. How long does it take to resolve such cases?
Fraud cases may take 30–90 days, depending on evidence and cooperation.
16. Can Choice4Voice.com help in such cases?
Yes. By publishing complaints, we increase public pressure on banks to act faster.
17. Does cybercrime police actively resolve fraud cases?
Yes, but success depends on timely reporting and strong evidence.
18. What are “dark patterns” in banking?
Deceptive practices like misleading offers, forced choices, or lack of transparency, often used to trap consumers.
19. Why are premium customers targeted more?
They usually have higher credit limits and bank balances, making them attractive fraud targets.
20. How can tagging Choice4Voice.com on LinkedIn help?
It ensures the issue gains visibility, puts public pressure on the company, and helps create a Google-ranking article that companies cannot ignore.
✅ If you are a victim of banking fraud or harassment, submit your case today at Choice4Voice.com and let your voice be heard.
