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Submit your complaint →Amitha Prabhu files a complaint against Flipkart for delayed delivery of the iPhone 16 Pro Max during Big Billion Days, calling it a scam. Read the full case, legal remedies, and how Choice4Voice.com can help.
Complaint Summary : Flipkart iPhone 16 Pro Max Delivery Scam Allegations – Amitha Prabhu’s Complaint
| Details | Information |
|---|---|
| Complainant Name | Amitha Prabhu |
| Not disclosed | |
| Company/Brand | Flipkart |
| Complaint Type | Delayed Delivery / Possible Scam Allegation |
| Product/Service | iPhone 16 Pro Max (Big Billion Days Order) |
| Issue Description | Order placed during Big Billion Days, but despite repeated follow-ups, Flipkart failed to deliver on time. Many other customers are also facing the same issue. |
| Date of Incident | September 2024 (Big Billion Days Sale) |
| Company’s Response | No clear resolution provided; repeated delays |
| LinkedIn Post URL | Original Post |
Full Write-Up
Background of the Complaint
Amitha Prabhu has raised a serious concern against Flipkart after her brother placed an order for the iPhone 16 Pro Max during the Big Billion Days Sale. Despite repeated follow-ups and diligent checks, the delivery continues to face unexplained delays.
This issue is not isolated—numerous customers across India have reported the same problem. Instead of being a celebratory shopping event, customers are now calling the Big Billion Days a scam or sham, especially in the case of premium smartphone deliveries.
Consumer Concerns Raised
- Lack of Transparency – Customers are not receiving clear timelines for delivery.
- Delayed Shipments – Even after full payment, shipments are being pushed without notice.
- Customer Trust Breach – Customers expected Flipkart to manage high-demand items responsibly.
- Multiple Complaints – Social media platforms, including LinkedIn, are filled with similar complaints.
Legal Remedies Available
Consumers facing similar issues with Flipkart delayed deliveries can take the following legal steps:
- File a Complaint under Consumer Protection Act, 2019
- Grounds: Deficiency of Service and Unfair Trade Practice.
- Platform: National Consumer Helpline (NCH) or District Consumer Forum.
- Approach Ministry of Consumer Affairs (MoCA)
- Submit grievance on the official CPGRAMS portal.
- Escalate via RBI & Payment Dispute
- If the payment was done via credit card/UPI and services not delivered, raise a chargeback request with the issuing bank.
- File Complaint with ASCI (Advertising Standards Council of India)
- Since Flipkart markets Big Billion Days with guaranteed deals, failure to deliver can be challenged as misleading advertisement.
How Choice4Voice.com Can Help
At Choice4Voice.com, we ensure that consumers like Amitha Prabhu are not ignored. Our platform helps by:
- Publishing consumer complaints to build public pressure.
- Escalating cases to authorities like RBI, MoCA, and Consumer Forums.
- Providing legal draft templates for FIR, consumer forum complaints, and chargeback requests.
- Helping multiple affected customers unite for stronger legal action against Flipkart.
Step-by-Step Guide to File a Complaint Against Flipkart
- Collect Evidence – Order invoice, screenshots of chats/emails with Flipkart support, and payment details.
- Email Flipkart Grievance Team – Use grievance@flipkart.com.
- File on National Consumer Helpline – Call 1800-11-4000 or use the NCH app/website.
- Approach Consumer Forum – Draft a petition citing delayed delivery and deficiency of service.
- Claim Compensation – Seek refund + compensation for harassment and financial loss.
Brand Background – Flipkart
- Founded: 2007 by Sachin Bansal and Binny Bansal
- Headquarters: Bengaluru, India
- Parent Company: Walmart Inc. (77% stake)
- Key Business: E-commerce, Electronics, Fashion, Grocery
- Known For: Annual Big Billion Days Sale
Applicable Legal Cases
- Consumer Protection Act, 2019 – Deficiency of Service
- Indian Penal Code, Section 420 – Cheating (if fraud proven)
- IT Act, 2000 – Misuse of digital platforms for unfair trade
- Contract Law (Indian Contract Act, 1872) – Breach of promise in sale agreement
Pre-Drafted Complaint Templates
- Consumer Forum Petition
- RBI Chargeback Email to Bank
- Grievance Letter to Flipkart
- Complaint on CPGRAMS Portal
(Templates available on Choice4Voice.com upon request.)
Author of Complaint
Name: Amitha Prabhu
Relation to Case: Consumer (on behalf of her brother)
Platform Used: LinkedIn (public post regarding Flipkart’s delayed delivery issue)
Frequently Asked Questions (FAQs)
1. Why are Flipkart iPhone 16 Pro Max orders delayed?
High demand, stock management failures, or internal logistics issues are possible reasons.
2. Is this a Flipkart scam or genuine delay?
Multiple customers reporting the same issue suggest systemic failure, but intent to scam would need legal proof.
3. What should I do if my Flipkart order is not delivered on time?
Escalate via Flipkart grievance team, then file on NCH or consumer court if unresolved.
4. Can I cancel and claim a full refund?
Yes, consumers have the right to cancel and demand a refund if the product is not delivered within promised timelines.
5. Does Flipkart compensate for late deliveries?
Not usually, but consumers can claim compensation via consumer forum.
6. How to file a chargeback against Flipkart?
Contact your issuing bank with transaction details and proof of non-delivery.
7. Can Flipkart be penalized legally?
Yes, under Consumer Protection Act for deficiency of service.
8. What is the National Consumer Helpline number?
1800-11-4000 (toll-free).
9. How can I escalate to RBI?
If a bank-related payment issue arises, file a grievance with RBI Ombudsman.
10. Are online shopping scams common during Big Billion Days?
Yes, many complaints arise due to non-delivery, fake products, and delays.
11. Can I complain to Walmart about Flipkart?
Yes, since Walmart is Flipkart’s parent company, international escalation is possible.
12. What legal documents do I need for consumer court?
Invoice, proof of payment, communication records, grievance emails.
13. How long does consumer court take to resolve such cases?
Typically 3–12 months depending on complexity.
14. Can I claim mental harassment charges against Flipkart?
Yes, you can seek compensation for harassment and financial loss.
15. Is Flipkart responsible for third-party sellers?
Yes, as the platform, Flipkart is accountable for all transactions.
16. What is Flipkart’s grievance email?
17. Can Flipkart blacklist my account if I complain?
Legally, no company can blacklist you for filing a legitimate consumer complaint.
18. What if Flipkart cancels my order after weeks?
You can demand full refund + compensation.
19. Is it better to buy iPhones offline instead of Flipkart?
For high-demand launches, authorized Apple resellers often provide more reliable service.
20. How can Choice4Voice.com help me in this case?
By publishing your case, drafting legal complaints, and escalating to consumer authorities for faster resolution.
