Anuj Mishra vs Jupiter & Federal Bank – ₹40,000 Deducted Without Intimation, Complaint Highlights Fraudulent Banking Practices

Customer Anuj Mishra alleges that Jupiter and Federal Bank deducted ₹40,000 from his account without any prior notice. Despite repeated follow-ups, refund is denied. Full case details, legal options, and complaint filing guide.

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Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.

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Complaint Summary : Jupiter & Federal Bank Scam Complaint – Customer Anuj Mishra Claims ₹40,000 Deducted Without Intimation

Customer Name	Anuj Mishra
Email	Not disclosed
Complaint Type	Unauthorized Deduction / Refund Not Processed
Company / Bank	Jupiter & Federal Bank
Product / Service	Savings Account
Amount Involved	₹40,000
Date of Incident	15th August 2025
Claim Number	Not Provided
Issue Description	Amount deducted as “pending charges” without prior notice. Refund promised initially but later denied. Ongoing blame-shifting between Jupiter and Federal Bank.
Customer Action	Multiple emails, calls, and escalations made with no resolution.
Current Status	Refund not received. Customer planning further legal escalation.
Source	Original LinkedIn Post by Anuj Mishra

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Full Complaint Details

On 15th August 2025, customer Anuj Mishra, Assistant Manager – Operations, reported a shocking incident involving Jupiter and Federal Bank.

Almost ₹40,000 was deducted from his account by the bank itself, labeled as “pending charges.”

Key Allegations by Anuj Mishra:

• No prior intimation of pending charges.
• Jupiter assured a refund would be processed, even confirming it in writing and over recorded calls.
• After 19 days and 20+ follow-up emails, the customer received no clarity.
• Jupiter and Federal Bank allegedly kept shifting blame, giving contradictory statements.
• Customer was later asked to wait another month (till 18th September) without any guarantee of refund.
• No SMS, email, or in-app notification was provided before deductions.
• Bank admitted that such charges were hidden from app/net banking visibility.

Customer’s Stand

Mr. Mishra has called this act fraudulent and unethical, stressing that deducting money without prior notice and then denying refunds is nothing short of a scam. He feels cheated, harassed, and financially trapped.

He is now considering escalation through Consumer Court if the matter is not resolved.

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Why This Case Matters

This complaint highlights a larger concern in Indian banking practices:

• Lack of transparency in deductions.
• False promises made by support executives.
• Zero accountability between neo-banks like Jupiter and partner banks like Federal Bank.

For consumers, this raises serious trust and safety concerns when dealing with digital-first banks.

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Evidence Provided

• Recorded call where Jupiter confirmed refund would be processed.
• Email communications with vague, delayed responses.
• Proof of deductions directly from bank account without alerts.

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How to File a Complaint Against Jupiter & Federal Bank – Step by Step Guide

If you are facing a similar issue, follow these steps:

Step 1: Contact Jupiter Support

• Raise a complaint through the Jupiter app support section.
• Keep screenshots, complaint numbers, and chat transcripts safe.

Step 2: Contact Federal Bank

• Since Federal Bank holds your actual account, email their support team.
• Ask for a written statement of charges and deductions.

Step 3: Escalate to Jupiter Grievance Redressal Officer

• Every bank and fintech has a Grievance Redressal Officer (GRO).
• Submit a detailed email with all supporting documents.

Step 4: File a Complaint with RBI Banking Ombudsman

• Visit the RBI Complaint Portal: https://cms.rbi.org.in
• Attach all proofs (emails, call recordings, deductions).
• Ombudsman usually resolves within 90 days.

Step 5: File a Case in Consumer Court

• If still unresolved, file a complaint on edaakhil.nic.in.
• You can claim refund plus compensation for harassment.

Step 6: Spread Awareness

• Share your experience on social media platforms like LinkedIn, Twitter (X), and consumer forums such as Choice4Voice.com to build public pressure.

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Legal Angle

Under Consumer Protection Act 2019 and RBI Guidelines on Fair Practices Code, banks cannot:

• Deduct charges without prior consent.
• Hide charges from statements/apps.
• Deny refunds after confirming in writing or calls.

The customer may also claim compensation for mental harassment.

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(FAQs) on Jupiter & Federal Bank Complaints

Q1. Why is money being deducted by Jupiter or Federal Bank without notification?
Banks must inform customers before deductions. If this is not done, it can be considered unfair practice.

Q2. Can banks deduct charges without prior consent?
Only standard charges mentioned in the account terms can be deducted, and prior notice is mandatory.

Q3. What are “pending charges” in banking?
These are accumulated fees for services or defaults. However, customers must be informed in advance.

Q4. How can I check hidden charges in Jupiter app?
Currently, customers claim charges are not visible. Always cross-check with Federal Bank branch or customer support.

Q5. What should I do if my refund request is denied after being assured?
Keep records of all communication and escalate the matter to RBI Ombudsman or Consumer Court.

Q6. Does RBI allow banks to deduct money without SMS/email alert?
No. RBI mandates transparency and prior notification for any deductions.

Q7. Can Jupiter be held accountable if Federal Bank is the partner?
Yes, since Jupiter markets itself as the customer-facing entity, accountability lies with both.

Q8. How to file a Consumer Court complaint against banks?
You can file online via edaakhil.nic.in with all supporting evidence.

Q9. Can I claim compensation for harassment caused by banks?
Yes. Mental harassment due to unauthorized deductions is recognized in consumer law.

Q10. What are my rights if charges are hidden?
You have the right to demand complete disclosure of charges and transparency.

Q11. Is this the first time such complaints have surfaced against Jupiter?
No, several customers have raised transparency and support-related issues online.

Q12. How much time does it take for Ombudsman complaints to resolve?
Usually within 90 days.

Q13. Can banks freeze or deduct from accounts without informing?
Only under legal obligations like loan defaults, but not for hidden “pending charges.”

Q14. Should I stop using Jupiter if such issues happen?
Customers are advised to exercise caution until transparency improves.

Q15. Is there any refund guarantee if bank wrongly deducts charges?
Yes, RBI rules mandate reversal of wrongful debits.

Q16. What is the escalation matrix for Jupiter complaints?
First contact Jupiter → then Federal Bank → then escalate to Ombudsman.

Q17. How do I safeguard my funds in neo-banks?
Always maintain written records, email confirmations, and enable all alerts.

Q18. Can I hold both Jupiter and Federal Bank jointly liable?
Yes, since both are involved in account operations.

Q19. Is it safe to keep large amounts in Jupiter-linked accounts?
With rising complaints, customers should be cautious and keep only necessary funds.

Q20. How do I ensure my bank does not repeat such deductions?
Request a written statement of charges and ensure alerts are activated.

Q21. What legal provisions protect me in such cases?
The Consumer Protection Act, 2019 and RBI guidelines on unfair banking practices.

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If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/

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