Ashish Tewari claims Apollo 24|7 delayed urgent medicines for his father despite multiple promised delivery dates.
Complaint Summary : Ashish Tewari Accuses Apollo 24|7 of Delaying Essential Medicines for Father
| Complainant Name | Ashish Tewari |
|---|---|
| Profession | Lyricist, Ex-Byju’s Teacher, Writer, Translator, Columnist |
| Company Complained Against | Apollo 24 |
| Nature of Complaint | Delay in delivering essential medicines for patient |
| Incident Date | Ongoing since August 7, 2025 |
| Main Issues | Multiple delivery date changes, no proper customer support, health risk to patient |
| Customer Support Issues | Chatbots giving repetitive replies, no real human support |
| Complaint Platform | |
| Resolution Demanded | Immediate delivery of ordered medicines |
| Order IDs Provided | Apollo Order ID: #326947335, Shiprocket ID: FL20250804310023305, Blue Dart Waybill: 76526247895 |
Full Complaint Overview
Ashish Tewari, a lyricist and former Byju’s teacher, has posted a serious grievance on LinkedIn alleging that Apollo 24|7 failed to deliver essential medicines ordered for his father, despite multiple promised delivery dates.
The medicines, critical for his father’s ongoing treatment, were initially scheduled for delivery on August 7, 2025. The date was then postponed to August 9, and later rescheduled again with no certainty of delivery.
Ashish claims that his father has completely run out of the prescribed medicines, putting his health in serious danger. He emphasizes that this is not a late delivery of a gadget or grocery item, but a life-dependent supply where every day of delay could have severe consequences.
Issues Highlighted by the Complainant:
- Repeated changes in delivery dates without proper explanation.
- No real customer service, only chatbot responses from Apollo 24|7.
- Lack of complaint escalation channels in Shiprocket and Blue Dart.
- No clear commitment from any of the involved companies regarding the delivery.
Despite providing order details and repeatedly asking a straightforward question “Will you deliver my father’s medicines today or not?” Ashish alleges that none of the companies involved have given him a direct answer.
He calls the situation not just poor service, but dangerous negligence, stating that companies handling life saving medicines must prioritize urgency and accountability.
🚨 Key Issues Highlighted
- 🚫 Life-saving medicines delayed repeatedly
- 📅 Multiple changes in delivery dates without notice
- 🤖 Only chatbot replies from customer support
- 📦 No proper complaint system at logistics partners
- ⚠ Patient’s health put at serious risk
Original LinkedIn Post Reference
Complainant: Ashish Tewari
Profession: Lyricist, Ex-Byju’s Teacher, Writer, Translator, Columnist
Post Date: August 11, 2025
LinkedIn Post URL: Click Here
Frequently Asked Questions (FAQs)
1. What is Apollo 24|7?
Apollo 24|7 is an online healthcare platform offering doctor consultations, lab tests, and medicine deliveries.
2. Does Apollo 24|7 guarantee same-day medicine delivery?
No, while Apollo 24|7 offers express delivery in select cities, delays may occur depending on availability and logistics.
3. What happens if life-saving medicines are delayed?
Delays can lead to serious health risks for patients relying on daily medication.
4. How can I escalate a complaint against Apollo 24|7?
You can email their support team, post on social media tagging their official handles, or lodge a consumer court complaint.
5. What role does Shiprocket play in such deliveries?
Shiprocket is a logistics aggregator that coordinates delivery with courier partners like Blue Dart.
6. Why did Blue Dart fail to deliver the order?
While the reason is unclear, tracking updates alone do not guarantee timely delivery.
7. Can delayed medicine deliveries lead to legal action?
Yes, customers can sue for negligence and seek compensation under consumer protection laws.
8. Is Apollo 24|7 customer support fully automated?
Many customers, like Ashish, report that the primary interaction is via chatbots with limited human intervention.
9. How to file a consumer complaint for delayed medicines?
You can file on consumerhelpline.gov.in with order details and medical urgency proof.
10. Does Apollo 24|7 offer refunds for delayed orders?
Refunds may be possible, but in urgent cases, delays cause more harm than monetary loss.
11. How important is it to document order delays?
Documenting delays helps in legal escalation and public awareness.
12. What steps can patients take to avoid such delays?
Order well in advance, keep backup supplies, and follow up regularly with the seller.
13. Are logistics partners accountable for delays?
Yes, if the delay is caused by the courier, they share responsibility alongside the seller.
14. How to contact Blue Dart for urgent deliveries?
Blue Dart provides helpline numbers and email, but resolution often depends on escalation.
15. Can a delay in medicine delivery be considered medical negligence?
Yes, especially if the delay causes harm to the patient’s health.
16. What is Shiprocket’s complaint resolution process?
Shiprocket allows ticket creation via its dashboard but may require the seller to initiate escalation.
17. Can Choice4Voice.com help in such cases?
Yes, Choice4Voice publishes verified complaints to pressure companies for faster resolutions.
18. What legal remedies are available for delayed medicine deliveries in India?
Consumers can seek redress under the Consumer Protection Act for deficiency in service.
19. Is there a penalty for companies delaying essential medicine delivery?
Currently, there is no specific law for penalties, but consumer courts can impose fines.
20. What should patients do if an order is delayed repeatedly?
Contact multiple channels, request escalation to a senior executive, and arrange alternative sources immediately.
Conclusion
Ashish Tewari’s case underscores a critical gap in healthcare logistics accountability. When essential medicines are delayed repeatedly, the consequences can be severe even life threatening. Companies like Apollo 24|7, Shiprocket, and Blue Dart must treat medical orders with utmost urgency and transparency.
If you have faced similar delays in medicine delivery, share your story on Choice4Voice.com to ensure your voice is heard and companies are held accountable.
