Khushboo Darji files a formal complaint after receiving an unsolicited 3:00 AM call from AU Bank despite no active relationship with the institution. Report published on Choice4Voice.com
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : AU Bank Complaint – Khushboo Darji Reports Late-Night 3 AM Call
| Complainant | Khushboo Darji |
|---|---|
| Profile | Investment Management, HDFC Bank |
| Complaint Type | Privacy Violation / Unsolicited Call |
| Company | AU Bank |
| Incident Date & Time | 3:00 AM (September 2025) |
| Phone Number Reported | +91 160-0117180 |
| Issue Reported | Unsolicited late-night call from AU Bank |
| Key Concerns | Harassment, unprofessional conduct, violation of customer rights |
| Expected Resolution | Investigation of the call source, preventive action, and assurance against recurrence |
Full Complaint Details
Khushboo Darji, an Investment Management professional at HDFC Bank, has raised a serious complaint against AU Bank for an unsolicited and inappropriate late-night call received at 3:00 AM from the number +91 160-0117180.
Key points from her complaint:
- She has no active account or relationship with AU Bank.
- Any prior association, if it ever existed (loan or card), has been long closed.
- Receiving a call at 3:00 AM is highly unprofessional, disruptive, and unacceptable.
Khushboo has formally requested that AU Bank investigate this incident and ensure strict measures are taken so that such lapses do not happen again.
Customer Impact
- Privacy Violation: Receiving a call at an odd hour without consent.
- Harassment: Disturbance caused in the middle of the night.
- Loss of Trust: Reflects poorly on AU Bank’s customer communication standards.
- Potential Data Misuse: Raises questions about consumer data handling.
Original LinkedIn Post
View Khushboo Darji’s LinkedIn Post Here
Brand Involved
- Company: AU Bank
- Complaint Category: Privacy breach / Unsolicited communication
- Severity: High (late-night consumer harassment)
Expert View – Why This Matters
- Consumer Privacy – Unsolicited late-night calls breach personal boundaries.
- Reputational Damage – Such incidents harm brand credibility.
- Regulatory Implications – Financial institutions must follow RBI’s fair practices and communication guidelines.
- Data Governance – This raises concerns about how AU Bank manages customer contact details.
Choice4Voice.com – Standing Against Harassment
At Choice4Voice.com, we believe that consumer privacy is non-negotiable. Financial institutions must ensure responsible communication practices and respect customer boundaries, especially during non-working hours.
👉 If you have faced unsolicited calls, privacy violations, or harassment by banks/financial institutions, you can report your complaint here:
https://choice4voice.com/submit-your-complaint/
We publish genuine complaints within 24 hours to ensure consumer voices are heard.
Frequently Asked Questions (FAQs)
Q1. Who filed the complaint?
Khushboo Darji, Investment Management professional at HDFC Bank.
Q2. Which bank is involved?
AU Bank.
Q3. What is the complaint about?
Receiving an unsolicited 3:00 AM late-night call from AU Bank.
Q4. Was the complainant an AU Bank customer?
No, she has no active relationship with the bank.
Q5. Could there have been an old account?
Possibly, but any prior association was closed long ago.
Q6. Why is the issue serious?
Because calls at such odd hours are harassing, unprofessional, and a breach of privacy.
Q7. What phone number was reported?
+91 160-0117180.
Q8. What action is expected?
Immediate investigation, accountability, and preventive measures.
Q9. Is this a violation of RBI guidelines?
Yes, RBI guidelines prohibit banks from harassing customers with odd-hour calls.
Q10. What are the customer rights in such cases?
Customers have the right to privacy, respectful treatment, and non-harassment.
Q11. Can this issue be escalated legally?
Yes, complaints can be raised to the Banking Ombudsman or RBI.
Q12. Is such behavior common?
Unsolicited calls are common, but 3:00 AM calls are highly unusual and unacceptable.
Q13. How should AU Bank respond?
By acknowledging the complaint, identifying the lapse, and assuring corrective steps.
Q14. Could this be a fraud call?
Yes, if the number is spoofed or misused. AU Bank must verify authenticity.
Q15. Should customers answer such calls?
No, suspicious calls should be reported immediately.
Q16. What is the reputational risk for AU Bank?
High, as consumers expect professionalism from financial institutions.
Q17. How can consumers protect themselves?
By blocking spam numbers and reporting incidents publicly.
Q18. Can telecom operators help?
Yes, the number can be reported under Do Not Disturb (DND) rules.
Q19. How does Choice4Voice.com help in such cases?
By publishing and amplifying complaints to push for accountability.
Q20. What is the overall takeaway?
Banks must respect consumer privacy and adopt zero-tolerance policies for unsolicited late-night calls.
Final Note
This case raised by Khushboo Darji is a reminder that consumer harassment, even through a single late-night call, must not be normalized. AU Bank must take immediate action to restore trust and prevent such incidents.
At Choice4Voice.com, we continue to stand with consumers and highlight such concerns until accountability is enforced.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
