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Submit your complaint →Ram Tiwari, MD & CEO of Dashabahave Group, has filed a complaint against AU Small Finance Bank Rewa Branch staff citing rude and unprofessional behavior. Full details published on Choice4Voice.com
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Complaint Summary : AU Small Finance Bank Complaint – Ram Tiwari Reports Staff Misconduct at Rewa Branch
| Customer Name | Ram Muni Tiwari |
|---|---|
| Not disclosed | |
| Complaint Type | Misconduct by bank staff |
| Company/Brand | AU Small Finance Bank |
| Branch | Rewa Branch |
| Staff Involved | Mr. Neeraj & Mrs. Suman |
| Date of Incident | September 2025 |
| Issue | Rude & disrespectful behavior |
| Current Status | Awaiting bank’s written response |
Full Complaint Details
Mr. Ram Muni Tiwari, MD & CEO of Dashabahave Group, has raised an urgent complaint against AU Small Finance Bank, Rewa Branch.
During his visit to the branch, he alleges that two staff members — Mr. Neeraj and Mrs. Suman — behaved in a rude, disrespectful, and highly unprofessional manner.
Such conduct, according to Mr. Tiwari, is not only unacceptable but also damaging to the reputation of a financial institution that claims to prioritize customer service.
Customer’s Demands
Mr. Ram Tiwari has requested AU Small Finance Bank to:
- Conduct an immediate inquiry into the misconduct.
- Take strict disciplinary action against the staff involved.
- Ensure corrective measures to prevent such incidents in the future.
- Provide a written response detailing the action taken.
He has further warned that if the issue is ignored, he will escalate the matter to the Banking Ombudsman.
Customer’s Statement
“Their conduct towards me was not only discourteous but outright rude and disrespectful, which is shocking coming from employees of a reputed financial institution like AU Bank. Such behavior reflects poorly on the bank’s commitment to customer service.”
Original LinkedIn Post
Read Ram Tiwari’s LinkedIn post here
Frequently Asked Questions (Q&A)
Q1. Who has filed the complaint against AU Small Finance Bank?
Ram Muni Tiwari, MD & CEO of Dashabahave Group.
Q2. Which branch is involved in the complaint?
The Rewa Branch of AU Small Finance Bank.
Q3. Who are the staff members accused of misconduct?
Mr. Neeraj and Mrs. Suman.
Q4. What was the nature of the complaint?
Alleged rude, discourteous, and unprofessional behavior towards the customer.
Q5. What actions has the customer demanded?
Immediate inquiry, disciplinary action, preventive measures, and a written response.
Q6. What happens if the bank does not respond?
Mr. Tiwari has stated he will escalate the matter to the Banking Ombudsman.
Q7. Why is this case important?
It raises concerns about customer service standards in India’s financial sector.
Q8. How can AU Bank resolve this complaint?
By conducting a fair inquiry, taking corrective action, and restoring customer trust.
Q9. Can misconduct complaints be filed with the Banking Ombudsman?
Yes, the Banking Ombudsman handles cases of service deficiency and misconduct by banks.
Q10. What is the expected outcome?
A formal apology, corrective measures, and assurance that such incidents won’t repeat.
Q11. Has AU Bank officially responded yet?
As of now, no official written response has been shared.
Q12. Can such complaints impact a bank’s image?
Yes, unresolved complaints shared publicly can damage customer trust and brand reputation.
Q13. What should customers do if they face similar issues?
They should escalate to branch managers, write to the grievance redressal cell, and if unresolved, approach the Banking Ombudsman.
Q14. What is the role of the Banking Ombudsman?
To ensure fair handling of consumer complaints against banks in India.
Q15. Are staff misconduct cases common in banks?
Unfortunately, many customers report similar incidents, highlighting gaps in customer service.
Q16. Can complaints like this be filed online?
Yes, AU Small Finance Bank has a grievance redressal system, and RBI also allows online complaints.
Q17. How serious is this issue for AU Bank?
Very serious, considering the complainant is a senior professional and CEO, making it highly visible.
Q18. What message does this send to other customers?
It shows that customers must hold banks accountable for respect, professionalism, and service quality.
Q19. How can Choice4Voice.com help in this case?
By giving the complaint visibility and pushing AU Small Finance Bank for faster resolution.
Q20. What is the complainant’s final warning?
If not resolved promptly, he will escalate to higher authorities and the Banking Ombudsman.
✅ This complaint has been officially published on Choice4Voice.com to demand accountability from AU Small Finance Bank.
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