Manish Singh has accused Axis Bank of wrongful deductions despite maintaining balance. Complaint highlights concerns over customer harassment. Read full details and legal remedies here.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Manish Singh |
| Company/Brand | Axis Bank |
| Complaint Type | Unauthorized Charges / Fraud Allegation |
| Product/Service | Savings Bank Account |
| Account No. (Shared by Complainant) | 923010051961140 |
| Issue Description | Money deducted despite maintaining balance in account. |
| Date of Incident | Not specified |
| Company’s Response | Customer care admitted deduction but refused reversal, directing complainant to approach the bank. |
| Additional Comments | Complainant alleged Axis Bank is robbing customers “by hook or crook” and urged RBI to take action. |
| Original Post Source | View LinkedIn Post |
Full Write-Up
Manish Singh has taken to LinkedIn to voice a serious grievance against Axis Bank, alleging that the bank has wrongfully deducted charges from his savings bank account (A/C No. 923010051961140) despite maintaining the required balance.
In his post, Manish questioned whether the Reserve Bank of India (RBI) had given Axis Bank the authority to engage in what he described as “daylight robbery.” He shared that customer care executives acknowledged the deduction but claimed they were not empowered to reverse the charges, advising him to take the matter up directly with the bank.
The complainant also mentioned he has audio proof of the conversation, but due to LinkedIn’s limitations, he could not attach the clip in his post.
This case raises questions of transparency, accountability, and compliance with RBI banking regulations regarding wrongful charges on customer accounts.
How Choice4Voice.com Can Help
At Choice4Voice.com, we assist customers like Manish Singh in taking their grievances to the next level when companies fail to resolve them. Our platform ensures:
- Complaints are published to create visibility and pressure on the company.
- Guidance on legal actions and complaint forums available.
- Support in drafting formal complaints to the RBI Banking Ombudsman and consumer authorities.
Applicable Legal Cases & Authorities
- Banking Ombudsman Complaint (RBI):
- Applicable under RBI’s Integrated Ombudsman Scheme, 2021.
- Covers cases of wrongful charges, unauthorized deductions, and deficiency in service.
- Consumer Protection Act, 2019:
- Wrongful deduction amounts to deficiency in service and unfair trade practice.
- Complaint can be filed with District Consumer Disputes Redressal Commission.
- Indian Penal Code (IPC):
- Section 420 (Cheating) may apply if charges were fraudulently imposed.
Step-by-Step Complaint Filing Guides
1. RBI Ombudsman Portal (Banking Complaint)
- Visit https://cms.rbi.org.in.
- Select “Lodge Complaint” → Banking Related.
- Fill in account details, attach bank statements, and submit grievance.
2. Consumer Forum Complaint
- File complaint via E-Daakhil Portal.
- Include account number, proof of deductions, and communication with Axis Bank.
3. FIR / Police Complaint (if fraud suspected)
- Draft an FIR under IPC 420.
- Submit at the local police station or online (if portal available).
Pre-Drafted Complaint Templates
1. RBI Ombudsman Complaint Email
Subject: Complaint Regarding Unauthorized Charges by Axis Bank
Respected Sir/Madam,
I am filing a complaint against Axis Bank for wrongful deduction of money from my savings account (A/C No: 923010051961140) despite maintaining the required balance. The bank’s customer care confirmed the deduction but refused to reverse it.
I request your intervention under the RBI Integrated Ombudsman Scheme, 2021, to ensure reversal of charges and compensation for the harassment caused.
Sincerely,
[Your Full Name]
2. Consumer Forum Draft Petition
Case Title: Manish Singh vs. Axis Bank
Complaint: Deficiency in service and unfair trade practice by Axis Bank in deducting money without justification despite maintaining balance. Relief sought includes reversal of wrongful deductions and compensation for mental harassment and financial loss.
Brand History: Axis Bank
- Founded: 1993
- Headquarters: Mumbai, Maharashtra, India
- Key Services: Retail banking, corporate banking, wealth management, credit services.
- Regulator: Reserve Bank of India (RBI)
Flipkart Contact Details
- Customer Care Email: customer.services@axisbank.com
- Grievance Redressal (Nodal Officer): nodal.officer@axisbank.com
- RBI Ombudsman Portal: cms.rbi.org.in
Q&A
Q1: What is the complaint against Axis Bank by Manish Singh?
A1: Manish Singh alleged that Axis Bank deducted charges from his savings account despite maintaining balance.
Q2: Can a bank deduct charges even if minimum balance is maintained?
A2: No, banks are not allowed to levy penalties or charges if the minimum required balance is maintained.
Q3: What is the RBI Ombudsman Scheme 2021?
A3: It is a mechanism by RBI for resolving complaints against banks regarding services, frauds, and unauthorized charges.
Q4: How to file a complaint against Axis Bank for wrongful deductions?
A4: You can file on cms.rbi.org.in or approach the Consumer Forum.
Q5: What documents are required for filing a banking complaint?
A5: Bank statements, complaint reference numbers, and proof of communication with the bank.
Q6: What are common Axis Bank complaints by customers?
A6: Wrongful deductions, delayed refunds, poor customer service, and loan mismanagement.
Q7: Can I get compensation for wrongful deductions by a bank?
A7: Yes, the Consumer Forum can award compensation for financial and mental harassment.
Q8: How long does RBI take to resolve banking complaints?
A8: Typically 30–60 days depending on case complexity.
Q9: Is it legal for a bank to refuse reversal of wrongful charges?
A9: No, banks are bound by RBI guidelines to rectify errors promptly.
Q10: How to escalate unresolved complaints in Axis Bank?
A10: Contact the bank’s nodal officer, then approach the RBI Ombudsman.
Q11: What IPC section applies to banking fraud?
A11: Section 420 (Cheating) and Section 406 (Criminal breach of trust).
Q12: What is the e-daakhil portal?
A12: It is an online platform for filing consumer complaints in India.
Q13: Can RBI take action against Axis Bank?
A13: Yes, RBI can impose penalties and direct corrective measures.
Q14: Does Axis Bank face frequent customer complaints?
A14: Multiple grievances regarding charges and customer service have been reported online.
Q15: How to protect yourself from wrongful deductions?
A15: Regularly check statements and immediately raise disputes with your bank.
Q16: Can audio recordings be used as proof in consumer court?
A16: Yes, audio and call recordings are valid evidence in consumer disputes.
Q17: What is Axis Bank’s grievance redressal mechanism?
A17: Customers can escalate from branch manager → grievance officer → nodal officer → RBI Ombudsman.
Q18: How can Choice4Voice.com support Axis Bank customers?
A18: By publishing verified complaints, guiding legal steps, and providing templates for quick action.
Q19: Is Axis Bank regulated by RBI?
A19: Yes, Axis Bank is a licensed private sector bank under RBI regulation.
Q20: Can banks be penalized for unfair trade practices?
A20: Yes, both RBI and Consumer Forums can impose penalties and direct compensation.
