A customer alleges Axis Bank closed his UPI complaint without issuing a ₹5000 refund. Despite raising the issue over 30 days ago, no money has been returned. Read the full unresolved Axis Bank UPI complaint.
🧾 Complaint Details
- Customer Name: Galaba Veera Venkatesh
- Profession: Banking Operations & Compliance – Kotak Mahindra Bank | Ex-Axis Bank
- Bank Involved: Axis Bank
- Issue Type: Wrong UPI Transaction | No Refund Received | Complaint Closed
- Transaction Amount: ₹5000
- Complaint Raised On: Over 30 days ago via Axis Bank’s official online portal
- Original LinkedIn Post: LinkedIn Post Link
🚨 Axis Bank Customer Raises Red Flag Over Unresolved UPI Refund Complaint
Galaba Veera Venkatesh, a seasoned banking professional, has gone public with a concerning issue involving Axis Bank and a wrong UPI transaction. According to his LinkedIn post, he accidentally transferred ₹5000 via UPI to an incorrect recipient. Realizing the mistake, he promptly raised a complaint using Axis Bank’s official online support system.
But despite following the correct process and waiting patiently for over a month, no refund was credited, and the complaint was recently marked as “resolved and closed” without any resolution or explanation.
❗ What Went Wrong?
- The customer initiated a wrong UPI transfer of ₹5000.
- Complaint filed through Axis Bank’s online complaint platform on the same day.
- No refund was processed, and no detailed communication was shared.
- After a long wait, Axis Bank sent an automated update saying: “Your request has been resolved and closed.”
- The amount remains unreturned, and the case was closed without action or clarity.
💬 Customer’s Statement
“As a responsible customer, I followed all steps and waited patiently. But now I feel forced to raise my voice. It’s not just about the money it’s about trust, transparency, and accountability.”
🏦 Our View on This Axis Bank Complaint
This incident raises serious questions about Axis Bank’s customer grievance redressal process, especially for wrong UPI transaction refunds. When a transaction is clearly reported as a mistake and falls under UPI refund eligibility, it’s the bank’s duty to either:
- Trace and reverse the funds (if not withdrawn), or
- Provide clear communication with proper reason for denial.
Marking such cases as “closed” without a proper investigation or resolution sets a dangerous precedent for digital banking trust in India.
✅ What Axis Bank Must Do:
- Immediately reopen the customer’s complaint.
- Reinvestigate the ₹5000 UPI transaction trail.
- If valid, initiate refund without further delay.
- Provide a transparent explanation if refund cannot be processed.
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Original LinkedIn Complaint Post: Check Here