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Submit your complaint →Investment specialist Siddhant Jalan shares how Axis Bank’s strict policy caused an 80-point CIBIL drop for a 4-day credit-card delay. Read his full story, comparison with ICICI Bank, and learn how to file complaints or recover your CIBIL score.
Complaint Summary : Axis Bank Credit Card Complaint: Customer Loses 80 CIBIL Points for a 4-Day Payment Delay — Siddhant Jalan’s Experience
| Particulars | Details |
|---|---|
| Complainant Name | Siddhant Jalan |
| Profession | Investment Specialist @ Dezerv |
| Concerned Bank | Axis Bank |
| Product/Service | Axis Bank Credit Card |
| Issue Highlighted | 80 CIBIL points lost for a 4-day payment delay |
| Transaction Amount | ₹ 4,000 |
| Duration of Relationship | 3 Years |
| Resolution from Bank | None – Customer told it was “policy” |
| Comparison Mentioned | ICICI Bank handled a similar case with empathy |
| Original Source | LinkedIn post by Siddhant Jalan |
| Date of Incident | October 2025 |
Full Complaint Write-Up
In a viral LinkedIn post, Siddhant Jalan, an Investment Specialist at Dezerv, shared a concerning experience with Axis Bank that serves as a wake-up call for all credit-card users in India.
After three years of perfect, on-time credit-card payments, Siddhant missed a payment by just four days because of a misunderstanding with the bank’s Easy EMI feature.
He believed the EMI conversion had covered the outstanding amount, but on October 16, Axis Bank informed him that the payment was overdue. He immediately cleared the ₹ 4,000 due the same day.
Despite his flawless track record and prompt repayment, Axis Bank reported the delay to CIBIL, resulting in a drastic 80-point drop in his credit score.
Siddhant requested Axis Bank to treat it as a one-time oversight, even agreeing to pay the late fee if the report could be withheld. However, Axis Bank declined, citing “policy restrictions.”
“Sometimes it’s not about the money. it’s about how a brand treats a loyal customer during an honest mistake,” wrote Siddhant.
He contrasted this with ICICI Bank, which once reversed charges and protected his CIBIL record after a 30-day delay, calling it a “one-time courtesy.”
Siddhant’s post has since drawn strong reactions online, with many users agreeing that Axis Bank’s rigid policies damage customer trust.
How Choice4Voice.com Can Help
At Choice4Voice.com, we stand by consumers like Siddhant Jalan who face unfair treatment from financial institutions.
If you’ve faced similar issues wrongful CIBIL reporting, unhelpful grievance teams, or unclear EMI conversions you can submit your complaint via our official form.
Our team reviews each genuine case and publishes it on Choice4Voice.com and LinkedIn, ensuring companies respond publicly and responsibly.
Legal Options Available
Affected customers can pursue several legal and regulatory remedies:
- RBI Banking Ombudsman – for unfair treatment, misleading charges, or non-responsive grievance handling.
- Credit Information Companies (CIC) Regulations, 2006 – to dispute wrongful reporting of delayed payments.
- Consumer Protection Act 2019 – for mental distress and financial loss caused by negligent service.
- Cybercrime Portal (https://cybercrime.gov.in) – if personal or financial data misuse is involved.
- District Consumer Dispute Redressal Commission – for compensation if the bank refuses correction despite valid proof.
Step-by-Step Guide to File a Complaint
1. Email to Axis Bank
- To: customer.service@axisbank.com
- Subject: Request for CIBIL Correction due to Genuine Payment Delay
- Body: Dear Sir/Ma’am,I request a review of my credit-card payment reported as delayed. The delay was due to a misunderstanding regarding EMI conversion. Kindly treat this as a one-time oversight and request CIBIL to remove the negative mark.Regards,
[Your Full Name]
[Credit Card Number (Last 4 digits)]
2. Escalate to Axis Bank Nodal Officer
If unresolved in 30 days, email nodal.officer@axisbank.com with all correspondence.
3. File with RBI Ombudsman
Submit your complaint at https://cms.rbi.org.in.
4. Report to CIBIL
Use https://www.cibil.com/dispute to raise a correction request.
5. Approach Consumer Forum
File a formal case under the Consumer Protection Act 2019 for service deficiency.
Brand Background: Axis Bank
Axis Bank, one of India’s leading private-sector banks, serves millions of customers across retail, corporate, and digital banking. Despite its reputation, multiple consumers have recently reported grievances related to credit-card billing transparency, Easy EMI miscommunication, and rigid CIBIL reporting policies.
Consumers increasingly expect more empathy and flexibility — especially in genuine one-time cases.
Possible Solutions
- Axis Bank should introduce a “Goodwill Waiver Policy” for long-term customers.
- The Easy EMI interface should clearly display the remaining payable amount.
- Customers should receive real-time reminders before CIBIL reporting.
- Banks must ensure clear communication between credit-card and EMI divisions.
Q&A about Axis Bank Credit Card Issues
Q1. What caused Siddhant Jalan’s CIBIL drop?
A 4-day delay on his Axis Bank credit-card payment, reported to CIBIL as a late payment.
Q2. How much did his CIBIL score drop?
Nearly 80 points.
Q3. How long was his repayment history before this issue?
Over three years of perfect on-time payments.
Q4. Did Axis Bank reverse the report?
No. Axis Bank refused, citing policy limitations.
Q5. How did ICICI Bank handle a similar case?
They reversed charges and ensured it didn’t impact his CIBIL record as a one-time courtesy.
Q6. What is Axis Bank’s Easy EMI feature?
It allows customers to convert transactions into EMIs — but remaining dues must still be checked manually.
Q7. How can I avoid such misunderstandings?
Always verify your credit-card statement after using EMI conversion tools.
Q8. Can a minor delay affect CIBIL score?
Yes, even a few days’ delay can be reported as a late payment and reduce your score.
Q9. Can I request Axis Bank to remove a CIBIL remark?
Yes, by writing to customer.service@axisbank.com and providing valid justification.
Q10. What if Axis Bank ignores my request?
Escalate to the nodal officer or RBI Ombudsman through the CMS portal.
Q11. How long does it take for CIBIL correction?
Usually 30–45 days after the bank confirms the update.
Q12. Does RBI allow goodwill removal of late-payment remarks?
Yes, if the bank agrees to treat it as a one-time courtesy and sends correction to CIBIL.
Q13. Can Choice4Voice.com help in such cases?
Yes. Choice4Voice.com highlights genuine consumer issues publicly to ensure resolution.
Q14. Is the customer responsible if EMI doesn’t cover the full amount?
Yes, the customer must verify all dues, but banks are expected to provide clear interfaces.
Q15. Does Axis Bank notify before CIBIL reporting?
Not always; however, RBI encourages banks to issue warnings before such actions.
Q16. How to check if Axis Bank reported a delay to CIBIL?
Download your latest CIBIL report from https://www.cibil.com.
Q17. How can I improve my CIBIL score after a drop?
Maintain timely payments, avoid new debt, and request correction for genuine errors.
Q18. Can late fees be refunded?
Yes, upon request, especially if it’s your first delay.
Q19. What authorities handle such grievances?
RBI Ombudsman, CIBIL, and Consumer Forum.
Q20. Why is this case important for Indian consumers?
It shows how rigid banking policies can unfairly penalize loyal customers for minor delays.
Conclusion
Siddhant Jalan’s experience reflects a growing concern among Indian consumers: banks must balance compliance with compassion.
While accountability lies with the user, a four-day oversight after three flawless years should not result in an 80-point credit-score penalty.
At Choice4Voice.com, we urge Axis Bank to review its CIBIL-reporting policy and encourage affected customers to speak up and share their experiences.
