If you’re experiencing this problem with this brand or any other company, submit your complaint and we may feature it on Choice4Voice.com.
Submit your complaint →Subhash Kumar, a finance professional and certified financial modeller, has accused Axis Bank of unfairly changing the Flipkart Axis Bank Credit Card annual fee waiver milestone from ₹2 lakh to ₹3.5 lakh without prior notice. Despite multiple follow-ups, Axis Bank allegedly refused his refund request. Choice4Voice.com investigates how such sudden policy shifts violate customer trust and consumer rights, and explains how affected users can take legal action.
Complaint Summary Table
| Complainant Name | Subhash Kumar |
|---|---|
| Email ID | Not disclosed |
| Phone / WhatsApp | Not disclosed |
| Company / Brand | Axis Bank |
| Product / Service | Flipkart Axis Bank Credit Card |
| Date of Incident | October 2025 |
| Issue Type | Unfair Fee Policy Change / Lack of Transparency |
| LinkedIn Source | Verified post by Subhash Kumar |
| Card Number (Last 4 Digits) | XXXX-7912 |
| Company Response | No resolution after 13 days |
| Status | Pending |
Full Complaint Details
Subhash Kumar, a certified financial modeller and mutual fund distributor, has publicly shared his frustration with Axis Bank over what he calls an unfair and unethical policy change in the Flipkart Axis Bank Credit Card’s annual fee waiver conditions.
When Subhash initially applied for the credit card, the terms clearly stated that the ₹500 annual fee would be waived if the user spent ₹2,00,000 in a year. As a responsible cardholder, he planned his expenses accordingly to meet the required milestone.
However, in a surprising and unexplained move, Axis Bank silently revised the milestone to ₹3.5 lakh, nearly doubling the spending threshold. Subhash discovered this only after receiving his annual fee charge, even though he had already fulfilled the original ₹2 lakh condition.
Despite raising multiple complaints and sending several emails, Axis Bank refused to reverse the charge, citing “internal policy” as justification. According to Subhash, such a move violates the principles of fairness, transparency, and consumer trust, especially when done without informing existing customers.
He raised a key question — “Shouldn’t customer loyalty and fairness also be part of a bank’s internal policy?”
His experience serves as an important warning for credit card users: always keep screenshots or official documentation of your card’s original terms, as banks may alter their policies without direct communication.
How Choice4Voice.com Can Help
Choice4Voice.com is a consumer advocacy and complaint escalation platform that ensures companies remain accountable to their customers. In this case, Choice4Voice.com can:
- Send a formal escalation letter to Axis Bank’s Nodal Officer on behalf of the complainant.
- Assist in filing a complaint with the RBI Ombudsman for unfair policy modification.
- Help draft a Consumer Court petition under the Consumer Protection Act, 2019 for deficiency in service.
- Publish the verified complaint publicly to pressure the brand toward resolution.
Customers facing similar issues can submit their complaints at Choice4Voice.com to get professional guidance and advocacy support.
Legal Case Can Be Filed
| Applicable Authority / Legal Route | Description & Process |
|---|---|
| Consumer Court (District Commission) | File a case under Section 2(11) of Consumer Protection Act, 2019 for “unfair trade practice” and “deficiency in service.” |
| RBI Ombudsman | Submit grievance at cms.rbi.org.in under category “Credit Card – Unfair Charges or Non-Disclosure of Terms.” |
| Banking Ombudsman (Axis Bank) | Write directly to Axis Bank’s Nodal Officer at nodal.officer@axisbank.com with all communication proof. |
| Ministry of Consumer Affairs (NCH) | File online complaint at consumerhelpline.gov.in for immediate case registration. |
| Legal Notice through Advocate | Issue a notice under Indian Contract Act, 1872, claiming breach of agreed contract terms. |
Step-by-Step Guide to File Complaint
- Collect Proof: Keep screenshots, emails, and any official Axis Bank communication showing the old ₹2 lakh waiver condition.
- Write to Axis Bank: Email customer support and Nodal Officer requesting refund of ₹500 and citing original policy.
- Wait for 7 days: If the issue remains unresolved, escalate to RBI Ombudsman through CMS portal.
- Register complaint on Choice4Voice.com: To make your voice heard publicly.
- File a Consumer Court case for compensation, mental harassment, and policy violation.
Pre-Drafted Templates
1. Email to Axis Bank Nodal Officer
Subject: Complaint Regarding Unfair Revision of Credit Card Annual Fee Waiver Terms
Dear Nodal Officer,
I am writing regarding my Flipkart Axis Bank Credit Card (ending 7912). When I applied, the annual fee waiver was based on ₹2 lakh yearly spend, but the milestone has now been revised to ₹3.5 lakh without notice.
This change violates RBI’s fair disclosure norms and customer trust. I request immediate reversal of the ₹500 fee and written clarification.
Sincerely,
[Your Name]
[Registered Email]
[Mobile Number]
2. Complaint at RBI Ombudsman
- Visit cms.rbi.org.in → Select “Card-related issues” → Attach communication proof → Submit.
Brand Background – Axis Bank
Axis Bank, one of India’s top private sector banks, offers various credit cards including the Flipkart Axis Card in partnership with Mastercard. The card is known for cashback rewards and milestone-based fee waivers. However, multiple consumers have recently raised complaints about policy changes without communication, highlighting the need for better transparency in the banking sector.
Author
Subhash Kumar is an MBA in Finance, a PGDRB graduate from Manipal University, and a NISM-certified mutual fund distributor. He is also an aspiring CIA professional and financial content creator. His case reflects the growing need for consumer protection in digital banking where silent policy shifts can affect thousands of loyal customers.
Understanding How Choice4Voice.com Works
Choice4Voice.com is a neutral consumer advocacy website that helps individuals who are ignored by companies after raising valid concerns. The platform:
- Publishes verified complaints with masked personal data.
- Tags the concerned companies across social channels for public accountability.
- Guides victims through step-by-step legal escalation.
- Ensures corporate responsiveness through public transparency.
Every complaint goes through basic verification before publication to maintain credibility and ensure genuine consumer protection.
Q&A
Q1. Can Axis Bank change the Flipkart Credit Card annual fee waiver terms?
A1. Banks can modify policies, but prior notice to existing customers is mandatory under RBI’s Fair Practices Code.
Q2. What should I do if my Axis Bank fee waiver condition was changed?
A2. Raise a complaint with Axis Bank, then escalate to the RBI Ombudsman if no resolution.
Q3. Is it legal for Axis Bank to revise the waiver from ₹2 lakh to ₹3.5 lakh?
A3. Not without prior intimation or consent it may be treated as an unfair trade practice.
Q4. Can I get my ₹500 fee refunded?
A4. Yes, if you can prove that your card was issued under the ₹2 lakh condition.
Q5. How to contact Axis Bank Nodal Officer?
A5. Email nodal.officer@axisbank.com with your registered contact and proof.
Q6. What does RBI say about undisclosed banking policy changes?
A6. RBI mandates transparent disclosure and advance notice for any changes affecting customers financially.
Q7. How long should Axis Bank take to resolve such complaints?
A7. Ideally within 7 working days, as per RBI grievance redressal guidelines.
Q8. What is the RBI Ombudsman CMS portal?
A8. It’s an online platform where consumers can file complaints about banks or payment issues: cms.rbi.org.in.
Q9. Can I take legal action if Axis Bank ignores my complaint?
A9. Yes, through Consumer Court under Section 35 of the Consumer Protection Act.
Q10. Is Subhash Kumar’s case unique?
A10. No, many Axis Bank cardholders have reported silent changes in fee waiver criteria.
Q11. Can Choice4Voice.com help escalate Axis Bank issues?
A11. Yes, it can publicly publish and advocate your complaint until resolution.
Q12. What documents are needed to file a consumer complaint?
A12. Account statements, card welcome letter, emails, and screenshots of old terms.
Q13. Can Axis Bank deny refund after changing terms?
A13. No, that would be treated as deficiency in service.
Q14. What compensation can I claim in Consumer Court?
A14. Refund amount, legal costs, and compensation for mental harassment.
Q15. How can I prove old card terms?
A15. Use email confirmations or archived pages from Axis Bank’s website.
Q16. What is an internal policy in banks?
A16. It refers to internal rules, but cannot override consumer protection laws.
Q17. Is Axis Bank accountable to RBI?
A17. Yes, Axis Bank operates under RBI’s regulatory supervision and must follow fair disclosure norms.
Q18. Can I complain to Flipkart since it’s a co-branded card?
A18. You can tag both Axis Bank and Flipkart, but the card issuer (Axis Bank) is primarily responsible.
Q19. What is the RBI Fair Practices Code?
A19. It’s a guideline ensuring fair treatment, transparency, and disclosure by all banks in India.
Q20. How can I avoid such issues in future?
A20. Always keep digital proof of the original card terms and monitor updates in your card’s official policy.
✅ If your bank silently changes your credit card terms or denies rightful refunds, visit Choice4Voice.com your voice deserves to be heard.
