Pintu Sarkar, a verified professional, alleges Axis Bank accepted his credit card settlement payment but failed to close the dues. Published by Choice4Voice.com based on his LinkedIn post.
Overview of the Complaint : Axis Bank Customer Alleges Fraud in Credit Card Settlement – Payment Accepted, But No Dues Cleared
| Complaint Filed By | Pintu Sarkar |
|---|---|
| Bank Involved | Axis Bank |
| Nature of Issue | Payment accepted but dues not settled |
| Credit Card Number (Last 4 Digits) | 6357 |
| Email ID Contacted | vikas3.gupta@axisbank.com |
| Original Complaint Platform | |
| Complaint Date | 1 Week Ago (as per post) |
| Proof Submitted | Settlement letter and payment snapshot |
Issue Raised by the Customer
At Choice4Voice.com, we publish verified consumer complaints to help them get faster redressal. This complaint has been published on behalf of Pintu Sarkar, who shared his experience publicly via his LinkedIn profile.
According to his post, Mr. Sarkar was contacted by an individual claiming to be from Axis Bank’s collections department. Based on the call, he made a payment towards settling his credit card dues. However, the situation worsened after the payment was made:
- The representative became unresponsive.
- Axis Bank acknowledged receiving the payment but did not apply it to settle the account.
- Customer care provided no satisfactory resolution.
- The credit card account remains open, with no confirmation of settlement.
Details Shared by the Complainant
Mr. Sarkar specifically mentions the following in his LinkedIn post:
- He was approached regarding a credit card settlement.
- The payment was successfully made and acknowledged.
- Post-payment, the individual stopped responding to all follow-ups.
- Despite sharing the payment snapshot and settlement letter, Axis Bank failed to adjust the payment against the card dues.
- This has led to confusion, stress, and financial risk, as the card account still reflects pending dues.
Key Concerns Highlighted
- Miscommunication and lack of post-payment support
- No official settlement confirmation despite evidence
- Possible case of fraud or mismanagement
- Customer support failed to resolve the issue efficiently
Appeal to Axis Bank
We urge Axis Bank to:
- Immediately investigate the settlement case involving credit card ending in 6357
- Acknowledge the payment officially in writing
- Close the dues as per agreed terms
- Improve internal accountability in the collections and settlement process
About the Author
Name: Pintu Sarkar
Profession: Quality Check Officer | Ex-Sr. Operations Executive at Chqbook
Original Post Date: 1 Week Ago
Original Source Link:
👉 View the Full LinkedIn Post Here
📢 Why This Matters
Unresolved settlement issues can have a lasting impact on a customer’s:
- Credit score
- Financial planning
- Mental wellbeing
When a payment is accepted and not reflected, it raises red flags around:
- Customer safety
- Transparency of financial institutions
- The need for better regulation in the collection process
At Choice4Voice.com, we publish these issues to highlight customer voices that deserve immediate attention.
Disclaimer
This article has been published based on a LinkedIn post shared publicly by the complainant, Mr. Pintu Sarkar. Choice4Voice.com is acting solely as a platform to highlight genuine consumer grievances and does not verify the internal claims or payment details. The goal is to help consumers escalate unresolved issues and bring them to the attention of the concerned authorities.
If you are facing a similar issue and want to get your voice heard,
🔗 Submit your complaint at www.Choice4Voice.com
