Susmita Bera, Team Lead at Telstra, reports a suspected Axis Bank data leak after receiving a fraud call where the caller had her PAN, credit card number, limit, and transaction details.
Complaint Summary Table : Axis Bank Complaint by Susmita Bera – Fraud Call with Credit Card & PAN Details
| Details | Information |
|---|---|
| Complainant Name | Susmita Bera |
| Designation | Team Lead @ Telstra |
| Company Mentioned | Axis Bank |
| Complaint Category | Data Privacy & Banking Fraud |
| Issue Reported | Fraud call with access to sensitive financial information including PAN, credit card number, credit limit, and last transaction details. |
| Incident Details | Caller posed as an Axis Bank manager offering a credit card extension, shared confidential details, and attempted to trick the complainant into clicking on a malicious link. |
| Complainant’s Statement | “If fraudsters have such accurate information, it means there is a serious leak somewhere. Please investigate this immediately.” |
| Action Requested | Urgent investigation into data security lapses and protection of customer information. |
| LinkedIn Source Post | Original LinkedIn Complaint by Susmita Bera |
Detailed Complaint Report
Susmita Bera, a Team Lead at Telstra, has raised a grave concern regarding Axis Bank’s data security.
According to her statement, she received a call from an individual claiming to be an Axis Bank manager, offering a credit card extension. The caller had access to highly sensitive financial details, including:
- PAN card number
- Credit card number
- Current credit card limit
- Last transaction details
The fraudster attempted to convince Susmita to click on a suspicious link. When she refused, the caller even shared an ID claiming to be an Axis Bank employee, further adding to the seriousness of the case.
Susmita’s primary concern is how such confidential financial data reached fraudsters. She highlighted the possibility of a serious data breach either within Axis Bank’s systems or through third-party vendors handling sensitive customer information.
She urged Axis Bank’s top leadership, including Amitabh Chaudhry, Rajiv Anand, and Sanjeev Moghe, to investigate the matter on priority and ensure customer data security.
This case underlines the growing concerns over data leaks and phishing scams in India’s banking sector, where fraudsters are increasingly using accurate personal details to appear legitimate.
Frequently Asked Questions (FAQs)
1. Who raised this complaint against Axis Bank?
The complaint was raised by Susmita Bera, Team Lead at Telstra.
2. What fraudulent activity did she experience?
She received a fraud call from someone posing as an Axis Bank manager, who had access to her personal and financial information.
3. What sensitive details did the fraudster possess?
The fraudster had her PAN number, credit card number, credit limit, and transaction details.
4. Did the caller ask her to take any action?
Yes. The caller tried to trick her into clicking on a malicious link.
5. How did the fraudster attempt to prove authenticity?
They sent her an ID claiming to be an Axis Bank employee.
6. Why is this case alarming?
Because fraudsters had accurate and confidential financial information, suggesting a possible data leak.
7. What is the complainant demanding?
A full investigation by Axis Bank into how customer data is leaking to fraudsters.
8. Can such fraud happen through phishing alone?
Phishing scams are common, but having accurate transaction details strongly indicates data compromise at some level.
9. What actions should Axis Bank take immediately?
- Investigate possible data leaks.
- Strengthen fraud detection systems.
- Notify customers about preventive measures.
10. How can customers protect themselves from such fraud?
- Never click on suspicious links.
- Verify caller identity by contacting the official Axis Bank helpline/email.
- Regularly monitor bank statements.
11. Does RBI regulate data privacy in banks?
Yes. Under RBI guidelines, banks must ensure confidentiality of customer data and maintain strong cybersecurity measures.
12. Could Axis Bank face legal consequences?
Yes. Any proven data leak may result in penalties under RBI rules and Consumer Protection laws.
13. What laws protect consumers from financial data misuse in India?
The Information Technology Act, 2000 and the Consumer Protection Act, 2019 provide safeguards.
14. How do fraudsters usually access such data?
- Through phishing scams.
- By exploiting weak third-party data handlers.
- Via data leaks within organizations.
15. What role does the Data Protection Bill play?
India’s upcoming Digital Personal Data Protection (DPDP) Act aims to strengthen penalties for companies failing to safeguard consumer data.
16. What should a customer do after receiving such a call?
- Report immediately to Axis Bank’s fraud department.
- File a complaint with cybercrime authorities at cybercrime.gov.in
17. How serious is financial fraud through leaked data?
It can lead to identity theft, financial loss, and long-term damage to a customer’s financial profile.
18. What could Axis Bank do to regain trust?
- Transparent communication with customers.
- Proactive investigation updates.
- Enhanced fraud prevention measures.
19. Is this an isolated case?
No. Similar complaints about fraudsters using accurate banking details have surfaced across India.
20. How does Choice4Voice.com help in such matters?
Choice4Voice.com ensures such consumer complaints are amplified publicly so that companies take urgent corrective actions.
Conclusion
The complaint by Susmita Bera raises a serious red flag about data security at Axis Bank. If fraudsters are able to access sensitive details like PAN numbers, credit card limits, and transaction history, then urgent investigation is required.
Banking institutions must prioritize cybersecurity, fraud prevention, and consumer protection to safeguard customer trust.
At Choice4Voice.com, we are committed to highlighting such issues to ensure that financial institutions take immediate responsibility and corrective measures.
If you are facing similar issues with Axis Bank or any other bank, you can Submit Your Complaint Here.
