A long-time Axis Bank customer shares her disappointment after being told to visit a branch just to update her mobile number. Here’s why she’s considering closing her account after 7 years.
Complaint Summary
| Complainant | Riya Sikri |
|---|---|
| Profession | Influencer Marketing & Social Media Professional |
| Complaint Against | Axis Bank |
| Issue Raised On | |
| Nature of Issue | Inability to update mobile number online |
| Duration With Bank | 7+ Years |
| Frustration Point | Forced branch visit for a basic task |
| Other Banks Mentioned | IDFC First Bank (positive comparison) |
LinkedIn Complaint Source
You can view the original complaint post shared by Riya Sikri on LinkedIn here:
📌 [LinkedIn Post URL]
The Complaint: Why Does Axis Bank Still Not Allow Online Mobile Number Updates?
Riya Sikri, a working professional with over 7 years of banking experience with Axis Bank, shared her disappointment publicly over a seemingly simple request: updating her mobile number linked to her savings account.
In 2025, most leading private banks in India such as IDFC First Bank, HDFC, and Kotak offer easy online options for account holders to update personal details, including mobile numbers.
But Axis Bank, surprisingly, does not allow this process online. Riya was asked to visit the branch physically, take time off work, and stand in queues all for a 5-minute task that other banks handle digitally.
She stated:
“As someone who works a 9 to 6 job, 5 days a week, that’s just not practical… Fix this, because I’m seriously planning to close my account once and for all.”
Why Is This a Major Concern?
In today’s digital era, customers expect:
- Digital-first banking experiences
- Minimal branch visits
- User-friendly mobile and internet banking tools
However, forcing working professionals to make physical visits for basic updates is not only inconvenient it shows a lack of customer empathy and technological backwardness.
10 Commonly Asked Questions About Mobile Number Update in Axis Bank
1. Can I update my mobile number in Axis Bank online?
No, as of now, Axis Bank does not allow customers to change their mobile number online via internet banking or mobile app. You must visit the nearest branch in person.
2. What documents are required to update the mobile number in Axis Bank?
You will need:
- Your original ID proof (like Aadhaar or PAN)
- Your Axis Bank debit card or passbook
- A filled Mobile Number Change Request Form
3. How long does Axis Bank take to update a mobile number?
If submitted at a branch, the mobile number is usually updated within 24 to 48 hours.
4. Why is Axis Bank not allowing mobile number updates online like other banks?
Axis Bank likely cites security concerns or internal policy restrictions. However, major competitors like IDFC First, HDFC, and ICICI already provide secure digital processes for this.
5. Can NRI customers update their Axis Bank mobile number without visiting India?
NRI customers can request updates through email or relationship managers, but the process is still complicated and lacks real-time online convenience.
6. How can working professionals update their Axis Bank details without missing work?
Unfortunately, they can’t unless they take time off and visit during branch working hours. This is a key frustration point among young professionals.
7. Are there any Axis Bank helpline numbers for such requests?
You can call 1860-419-5555 or 1860-500-5555, but they will still direct you to the nearest branch for mobile number updates.
8. Is Axis Bank planning to allow online KYC and number changes in future?
While Axis Bank has modernized many services, there is no official confirmation regarding plans to allow mobile number changes online.
9. How do I write a complaint to Axis Bank for inconvenience?
You can send a formal complaint to:
📧 customer.services@axisbank.com
Or use their online complaint portal on the Axis Bank website.
10. Which banks allow mobile number updates online in India?
- HDFC Bank
- IDFC First Bank
- Kotak Mahindra Bank
- ICICI Bank
These banks typically allow mobile number changes via app, net banking, or ATMs — without visiting a branch.
What Should Axis Bank Do?
To keep up with evolving customer expectations, Axis Bank must:
- Introduce online mobile number update options
- Allow updates via OTP verification or video KYC
- Respect working professionals’ time and convenience
- Avoid losing loyal customers due to outdated systems
What Can You Do If You Face Similar Inconvenience?
If you’re a working professional or NRI unable to update your mobile number online:
- Raise a complaint with Axis Bank customer care
- Share your concern publicly on LinkedIn and tag @AxisBank
- Submit your story on Choice4Voice.com to amplify your voice
About Choice4Voice.com
Choice4Voice.com is a consumer advocacy platform that helps people raise genuine complaints when ignored by big brands. We:
- Investigate and verify real user grievances
- Publish them to create social pressure
- Help push for faster and fair resolutions
If you’ve been wronged by poor service or broken promises, submit your complaint today at www.Choice4Voice.com
Final Note
This article is based on a real complaint posted by Riya Sikri on LinkedIn. Axis Bank is welcome to respond or provide clarification. As consumers, it is important that we collectively demand convenient, fair, and modern banking services.
Let your voice be heard.
