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Submit your complaint →A shocking complaint has surfaced against Axis Bank for repeatedly contacting the family of a deceased customer, despite being informed of his death multiple times. Learn how Choice4Voice.com helps victims like Srijit Dutta’s family pursue justice for data breach, mental harassment, and privacy violations.
Complaint Summary
| Complainant Name | Srijit Dutta |
|---|---|
| Profession | Financial Services |
| Company / Brand | Axis Bank |
| Issue Type | Harassment, Data Breach, Privacy Violation |
| Incident Summary | Despite notifying Axis Bank of his father’s death in 2016 and providing proof, the complainant continues to receive calls from the bank regarding his late father’s account. |
| Date of Complaint | November 2025 |
| Status | Unresolved |
| Platform | Based on a public LinkedIn post verified by Choice4Voice.com |
Full Complaint Details
Srijit Dutta, a professional working in the financial services sector, shared his distressing experience involving Axis Bank’s repeated harassment.
According to his statement, Axis Bank continues to call regarding his late father nine years after his passing on April 10, 2016.
Despite multiple notifications and submission of death proof documents, the calls have not stopped. Srijit described this as a serious violation of privacy and emotional harassment.
He expressed his frustration, stating:
“Axis Bank still keeps calling about my father almost every day. I’ve told them multiple times and submitted proofs, but clearly, Axis Bank has no respect for customer data or basic human decency.”
This case raises grave concerns about how financial institutions manage customer data, particularly in sensitive circumstances such as the death of an account holder.
Repeated calls despite formal notification can be categorized as a violation of data protection norms and mental harassment under Indian law.
Legal Case Can Be Filed
Based on the details of this complaint, the following legal actions may apply:
- Violation of Privacy and Data Protection
- Relevant Law: Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Authority: Ministry of Electronics and Information Technology (MeitY)
- Mental Harassment and Emotional Distress
- Relevant Law: Indian Penal Code, Section 504 & 506 (Intentional insult and criminal intimidation)
- Authority: Local Police / Cyber Crime Cell
- Negligence in Data Handling by Financial Institutions
- Relevant Law: Reserve Bank of India’s Guidelines on Customer Data Confidentiality
- Authority: Reserve Bank of India (RBI) – Banking Ombudsman
- Unfair Trade Practice
- Relevant Law: Consumer Protection Act, 2019
- Authority: District Consumer Disputes Redressal Commission
How Choice4Voice.com Can Help
Choice4Voice.com is India’s growing consumer advocacy platform that amplifies genuine customer complaints across digital media to pressure companies into taking swift action.
In cases like this:
- We verify and publish the complaint to raise awareness.
- Our editorial team helps draft legal notices and guide complainants through filing at the RBI Ombudsman and Consumer Forum.
- We also connect complainants with legal experts for free consultations.
If Axis Bank fails to act, this case can be escalated through official channels with our support to ensure justice and accountability.
Step-by-Step: How to File a Complaint Against Axis Bank
- Send a Written Complaint
Email Axis Bank’s customer care at customer.service@axisbank.com with all relevant details and attach death certificate copies. - Wait for 30 Days for Response
As per RBI norms, the bank must respond within 30 days. - Escalate to the RBI Ombudsman
If unresolved, file your grievance at https://cms.rbi.org.in. - File a Consumer Complaint
Register your case at https://edaakhil.nic.in under the Consumer Protection Act, 2019. - Approach the Cyber Crime Portal (if harassment continues)
Report ongoing calls or data misuse at https://cybercrime.gov.in.
Pre-Drafted Legal Templates
1. Complaint Email to Axis Bank
Subject: Continuous Harassment Calls Regarding Deceased Customer
Dear Axis Bank Team,
I am writing to inform you that despite multiple notifications and document submissions confirming my father’s death, your representatives continue to contact us. This is a violation of data protection and consumer rights. Please immediately cease such communications and confirm account closure.
Sincerely,
[Your Name]
2. RBI Ombudsman Escalation Format
To: The Banking Ombudsman, Reserve Bank of India
Subject: Complaint Against Axis Bank for Data Privacy Violation and Mental Harassment
Dear Sir/Madam,
I wish to raise a complaint against Axis Bank for repeatedly contacting my family regarding a deceased customer despite being informed multiple times. Kindly initiate an investigation into this data misuse and ensure necessary disciplinary action.
Sincerely,
[Your Name]
About Axis Bank
Founded: 1993
Headquarters: Mumbai, India
Parent Organization: Axis Bank Limited
Official Website: www.axisbank.com
Customer Support Email: customer.service@axisbank.com
Axis Bank is one of India’s leading private sector banks, offering retail and corporate banking services. However, customer complaints related to service delays and data privacy have increased in recent years, as highlighted on Choice4Voice.com.
Author
Srijit Dutta is a professional in the financial services industry. He shared this post to expose Axis Bank’s repeated harassment towards his late father’s account, emphasizing the need for stronger data protection laws and corporate accountability in India’s banking system.
Frequently Asked Questions (FAQ)
1. What should I do if a bank keeps calling about a deceased relative?
Submit the death certificate and request written confirmation of account closure. If harassment continues, file a complaint with RBI.
2. Is it legal for a bank to contact relatives of a deceased person?
Only for settlement or closure purposes. Persistent calls after proof submission are illegal.
3. Can I file a data breach case against Axis Bank?
Yes, under IT Act 2000 and RBI data confidentiality guidelines.
4. Where can I report mental harassment by a bank?
At your local police station or the Cyber Crime Portal.
5. How can Choice4Voice.com help in such cases?
By publishing verified cases, guiding complainants legally, and ensuring public accountability.
6. What documents are needed to file a consumer case?
Death certificate, call logs, emails, and communication proof from the bank.
7. What is the time limit to file a consumer complaint?
Within two years of the last incident or ongoing harassment.
8. Can I demand compensation from Axis Bank?
Yes, for emotional distress and violation of privacy rights.
9. How long does RBI Ombudsman take to respond?
Usually within 30–45 days.
10. What happens if Axis Bank ignores the RBI order?
RBI can penalize the bank and issue corrective action directives.
11. Is data misuse a criminal offence?
Yes, under IT Act Section 72A.
12. Can I approach court directly?
Yes, you can file a civil suit for damages in addition to a consumer case.
13. How do I ensure my details stay private in complaints?
Platforms like Choice4Voice.com mask personal data while raising awareness.
14. Can harassment by banks be reported on social media?
Yes, but it’s best to use verified platforms like Choice4Voice.com for wider impact.
15. Does RBI protect consumers from such misuse?
Yes, RBI strictly regulates data handling by banks.
16. What penalties can banks face for data breach?
Financial fines and disciplinary actions under RBI and IT Act guidelines.
17. How do I contact Axis Bank grievance redressal?
Through their official Grievance Redressal Portal.
18. Can senior citizens get special protection in such cases?
Yes, RBI encourages priority handling for senior citizen grievances.
19. Can I use an advocate for consumer court filing?
Yes, legal representation is allowed but not mandatory.
20. What is the best way to stop further calls?
Issue a written legal notice via email and escalate to the RBI Ombudsman if ignored.
✅ If you are facing a similar issue, visit Choice4Voice.com to submit your complaint and make your voice heard.
