Shivam Tiwari reports cyber fraud of ₹3.23 lakh via Axis Bank & Navi UPI. Choice4Voice.com highlights the case, legal remedies, and consumer protection steps.
Complaint Summary : Axis Bank & Navi UPI Cyber Fraud: ₹3.23 Lakh Lost in Unauthorized Transactions – Complaint by Shivam Tiwari
| Details | Information |
|---|---|
| Complainant Name | Shivam Tiwari (C-III) |
| Relation | Complaint filed on behalf of brother (victim) |
| Not disclosed | |
| Company/Brand | Axis Bank, Navi UPI, NPCI |
| Complaint Type | Cyber Fraud / Unauthorized UPI Transactions |
| Product/Service | Axis Bank Savings Account & Navi UPI |
| Fraud Amount | ₹3,23,177.67 |
| No. of Transactions | 6 unauthorized UPI transactions |
| Cybercrime Complaint No. | 23108250129288 |
| Issue Description | Despite RBI’s ₹1,00,000/day UPI limit, ₹3.23 lakh was debited via Navi Bill Payments without consent or OTP verification. |
| Status | Unresolved – Awaiting bank/NPCI action |
| Date of Incident | 29th August 2025 |
| Evidence Provided | Transaction records & NCRP complaint |
Full Complaint Write-up
On 29th August 2025, the complainant’s brother faced a major cyber fraud when six unauthorized UPI transactions totaling ₹3,23,177.67 were debited from his Axis Bank account within minutes.
The fraudulent transactions were routed via Navi Bill Payments to ICICI Bank, Bank of India, and Canara Bank accounts. Shockingly, the debits occurred without any consent or OTP authorization, violating basic security protocols.
Despite RBI guidelines capping UPI transactions at ₹1,00,000 per day, Axis Bank and NPCI systems approved six back-to-back payments, breaching security limits.
A cybercrime complaint (No. 23108250129288) has been filed on the National Cybercrime Portal, but as of now, no refund or resolution has been provided by Axis Bank, Navi, or NPCI.
The complainant has raised serious concerns about:
- Failure of fraud detection systems in Axis Bank and Navi.
- Violation of RBI’s daily UPI transaction cap.
- Risk to millions of digital banking customers if standard safeguards can be bypassed so easily.
Choice4Voice.com’s First Stage Action
As a first step, Choice4Voice.com is featuring this complaint publicly on our website and LinkedIn to bring visibility and pressure on Axis Bank, Navi, and NPCI to resolve the matter.
This stage ensures that the issue gains attention and that both the financial institutions and regulators understand the severity of the lapse.
If the complaint is ignored or unresolved, Choice4Voice.com will escalate this matter legally on behalf of the complainant.
Possible Legal Actions in This Case
If Axis Bank and Navi fail to act, the following legal remedies can be pursued:
- Consumer Protection Act, 2019 – File for deficiency in banking services and unfair trade practices.
- Banking Ombudsman Scheme (RBI) – Complaint for failure of security safeguards and violation of RBI circulars.
- Information Technology Act, 2000 – Filing for cyber fraud, negligence in data security, and unauthorized access.
- Civil Suit for Recovery – Claim refund of ₹3.23 lakh with compensation for harassment.
- Criminal Complaint (IPC Sections 420, 406, 409) – Against concerned officials for negligence leading to financial fraud.
- Case with NPCI – For allowing UPI debits above daily cap without risk checks.
- Case with IRDAI & RBI – Regulatory escalation for systemic failure of risk and fraud detection measures.
Choice4Voice.com can assist the complainant in filing these cases if no resolution is provided.
Recommended Steps for Banks & Navi
To restore consumer trust and prevent future frauds, Axis Bank, Navi, and NPCI must:
- Immediate Refund – Credit the disputed ₹3.23 lakh back to the victim’s account.
- Fraud Investigation – Trace beneficiary accounts and freeze funds.
- Stronger UPI Controls – Strictly enforce RBI’s daily transaction cap.
- Enhanced Fraud Detection – AI-driven alerts for high-value rapid transactions.
- Customer Assurance – Written confirmation to complainant on resolution.
- Account Liability Policy – Adhere to RBI’s circular on zero liability for customers in unauthorized electronic transactions.
Guidance for the Complainant
Choice4Voice.com advises the complainant to:
- Retain all transaction proofs, SMS alerts, bank statements, and NCRP complaint receipts.
- Submit a formal complaint to Axis Bank Grievance Officer and NPCI.
- Escalate to the Banking Ombudsman (RBI) if unresolved within 30 days.
- Approach Consumer Forum for compensation under mental harassment.
- If delay persists, file a writ petition in High Court for speedy redressal.
Q&A Section
Q1: What happened in the Axis Bank Navi UPI cyber fraud case?
Six unauthorized UPI transactions worth ₹3.23 lakh were debited from an Axis Bank account via Navi Bill Payments without consent.
Q2: What is the RBI daily UPI transaction limit?
RBI mandates a ₹1,00,000/day cap for UPI transactions, which was violated in this case.
Q3: Can unauthorized UPI transactions happen without OTP?
Yes, if there is a security breach or system loophole. OTP-free debits indicate serious fraud.
Q4: What should victims of UPI fraud do immediately?
Report to bank, file a cybercrime complaint (NCRP portal), and block accounts.
Q5: Who is responsible in such frauds – bank or UPI app?
Both bank and UPI service provider share responsibility under RBI guidelines.
Q6: Can Axis Bank be held liable for this fraud?
Yes, under RBI’s zero liability guidelines, banks must refund unauthorized debits if reported promptly.
Q7: What is the role of NPCI in this case?
NPCI manages UPI infrastructure and must ensure compliance with RBI caps and security.
Q8: How long does it take to get a refund in UPI fraud cases?
As per RBI, refunds must be processed within 10 working days if customer liability is zero.
Q9: Can victims approach the RBI Banking Ombudsman?
Yes, if the bank fails to resolve within 30 days, complaints can be filed with RBI Ombudsman.
Q10: What legal remedies are available in cyber fraud cases?
Consumer court, IT Act complaints, RBI Ombudsman, civil suit, and IPC-based FIRs.
Q11: Is Navi UPI safe for transactions?
Complaints like this raise concerns about risk management at Navi.
Q12: Can multiple UPI debits bypass RBI limits?
Technically no, but system loopholes can allow breaches, as seen here.
Q13: How to check UPI fraud transactions?
Review bank SMS, UPI app statements, and net banking regularly.
Q14: What is NCRP in cybercrime cases?
National Cybercrime Reporting Portal, where victims can register complaints online.
Q15: Can complainants claim compensation for mental harassment?
Yes, under Consumer Protection Act and civil court remedies.
Q16: What sections of law apply to cyber fraud?
IPC Section 420 (cheating), IT Act Sections 66C/66D (identity theft & cheating by personation).
Q17: Can victims file FIR along with cybercrime portal complaint?
Yes, filing at local police station ensures faster investigation.
Q18: How to escalate if bank delays refund?
Approach RBI Ombudsman and file consumer forum complaint.
Q19: What preventive steps can users take?
Set lower UPI transaction limits, enable alerts, and avoid third-party UPI apps.
Q20: How does Choice4Voice.com help victims?
We highlight unresolved complaints publicly and, if needed, escalate to legal channels.
📌 This article will remain published on Choice4Voice.com and social media until Axis Bank, Navi, and NPCI provide a transparent resolution.
