Vaibhav K. Srivastava alleges Axis Bank scams consumers by recording forced “YES” phone call consents and misusing them for charges. Full complaint on Choice4Voice.com
Complaint Summary : Axis Bank Scam Allegations – Consumer Complaint by Vaibhav K. Srivastava
| Details | Information |
|---|---|
| Complainant Name | Vaibhav K. Srivastava |
| Designation | Director, Thalassic Engineers and Geographical IPL |
| Company/Brand | Axis Bank |
| Complaint Type | Scam / Cyber Fraud |
| Product/Service | Banking Services |
| Issue Description | Axis Bank allegedly conducts scam calls where customers are tricked into saying “YES,” recordings are misused as “consent” for unauthorized payments and commitments. |
| Date of Incident | September 2025 |
| Company’s Response | Bank denied responsibility, stating the calls were not from their numbers. |
| Additional Comments | Complainant claims to have recorded proof of deceptive practices and misleading communication from Axis Bank. |
Original LinkedIn Post: Click Here
Full Write-Up
Background of the Complaint
Mr. Vaibhav K. Srivastava, Director at Thalassic Engineers and Geographical IPL, has raised a serious consumer complaint against Axis Bank.
According to his statement, Axis Bank is allegedly conducting scam tactics through fraudulent phone calls. Customers are reportedly pushed into saying “YES,” which is then recorded and misused as fake consent for unauthorized charges or unwanted commitments.
Instead of addressing the issue, the complainant claims the bank dismissed the matter by denying the calls were from their numbers, showing a lack of accountability.
Allegations of Scam and Fraud
The complainant has outlined the alleged scam process:
- Step 1: Axis Bank (or representatives claiming to be Axis Bank) call unsuspecting customers.
- Step 2: They pressure customers into saying “YES.”
- Step 3: The “YES” is recorded and later used as proof of consent.
- Step 4: Customers face unwanted charges, forced commitments, or unauthorized transactions.
Mr. Srivastava calls this not only unethical banking practice but also a clear violation under cybercrime and consumer protection laws.
Lack of Accountability from Axis Bank
Instead of resolving the matter, Axis Bank allegedly claimed the calls did not originate from their official numbers. However, the complainant says he has recorded proof of such interactions.
He also highlighted how the bank sent confusing, misleading responses to derail his efforts in seeking justice, rather than offering transparency and redressal.
Impact on Consumers
Such practices, if proven true, can have severe consequences:
- Financial Exploitation: Customers could be charged for services or fees they never agreed to.
- Emotional Stress: Constant harassment through scam calls leads to loss of trust in banking institutions.
- Cyber Security Risks: Recorded voice samples can be misused for identity theft or digital fraud.
Legal Angle: Fraud, Harassment & Cybercrime
The complaint falls under multiple legal frameworks:
- Consumer Protection Act, 2019 – Protects consumers from unfair trade practices and deceptive conduct.
- Information Technology Act, 2000 – Addresses misuse of digital communication and cyber fraud.
- Indian Penal Code (IPC) – Sections relating to cheating, impersonation, and criminal breach of trust may apply.
If proven, Axis Bank could face regulatory scrutiny from:
- Reserve Bank of India (RBI)
- Banking Ombudsman
- Cyber Crime Cells (e.g., CyberDost, MahaCyber, Mumbai Police)
Choice4Voice.com’s Stand
At Choice4Voice.com, we believe every consumer deserves clarity, safety, and fairness in banking services.
By publishing this case, we aim to:
- Create public awareness of deceptive call scams.
- Put pressure on Axis Bank to investigate and respond transparently.
- Provide a platform for other victims to share their experiences.
If the bank refuses to take responsibility, Choice4Voice.com can escalate this case legally on behalf of the complainant and advise on further legal remedies.
Frequently Asked Questions (FAQs)
Q1: What scam has Axis Bank been accused of?
A1: Recording forced “YES” responses on calls and misusing them as proof of consent for unauthorized charges.
Q2: Who raised this complaint?
A2: Vaibhav K. Srivastava, Director at Thalassic Engineers and Geographical IPL.
Q3: Does the complainant have evidence?
A3: Yes, he claims to have recorded proof of deceptive calls.
Q4: What was Axis Bank’s response?
A4: The bank denied responsibility, saying the calls were not from their numbers.
Q5: Why is this dangerous?
A5: Recorded “YES” responses can be misused for financial fraud, scams, and identity theft.
Q6: Is this a violation of consumer rights?
A6: Yes, it falls under unfair trade practices and deceptive conduct.
Q7: Can this be reported to RBI?
A7: Yes, consumers can escalate unresolved complaints to the RBI Ombudsman.
Q8: Is this also a cybercrime?
A8: Yes, under the IT Act, recording and misusing digital voice clips without consent can be considered cyber fraud.
Q9: What legal actions are possible?
A9: Filing complaints with RBI, consumer court, and local cybercrime cells.
Q10: Can customers protect themselves from such scams?
A10: Avoid saying “YES” or confirming details on unknown calls, always verify numbers, and block/report suspicious callers.
Q11: Has Axis Bank faced similar complaints before?
A11: Several customers online have reported deceptive call practices in the past.
Q12: What should consumers do if they fall victim?
A12: Collect evidence (call recordings, messages), file a complaint with the bank, RBI Ombudsman, and cybercrime authorities.
Q13: Can such scams harm job seekers too?
A13: Yes, fraudsters posing as banks may exploit professionals and job seekers under the guise of official communication.
Q14: What role does Choice4Voice.com play?
A14: We highlight consumer grievances publicly and help escalate them legally if brands ignore them.
Q15: Can affected customers demand compensation?
A15: Yes, under the Consumer Protection Act, victims can claim compensation for financial and emotional damages.
Q16: What is the safest way to handle unknown bank calls?
A16: Disconnect immediately, call the official customer care, and verify the issue directly.
Q17: Can recorded voice clips be misused beyond banking?
A17: Yes, they may be used in SIM swaps, KYC frauds, or loan scams.
Q18: Is “YES” enough to bind a customer legally?
A18: No. Consent must be informed, written, and verifiable, not coerced.
Q19: Can this issue attract RBI penalties on Axis Bank?
A19: If proven, RBI may impose fines and direct corrective measures.
Q20: How can others share similar experiences?
A20: By submitting their complaint on Choice4Voice.com for publication and awareness.
Conclusion:
This case highlights a serious consumer rights concern against Axis Bank. If the allegations are true, it exposes customers to fraudulent charges and harassment. Immed
