Awdesh Dixit alleges daily harassment calls from Bajaj Finserv despite DND registration and TRAI complaint. Choice4Voice.com highlights the issue and possible legal remedies.
Complaint Summary
| Field | Details |
|---|---|
| Customer Name | Awdesh Dixit |
| Complaint Type | Harassment Calls / DND Violation |
| Company/Brand | Bajaj Finserv |
| Authority Involved | TRAI (Telecom Regulatory Authority of India) |
| Duration of Issue | Over 2 years |
| Complaint Reference | Repeated loan offers via calls |
| Issue Description | Daily telemarketing calls promoting an overdraft loan, despite DND activation and prior escalations. |
| Customer Demand | Immediate stop to calls, stricter enforcement of DND regulations, and accountability for violations. |
| LinkedIn Source | Original LinkedIn Post |
Complaint Details
Awdesh Dixit, a senior EdTech leader, has raised serious concerns against Bajaj Finserv’s telemarketing practices. For over two years, he has been subjected to daily harassment calls promoting an overdraft loan, despite:
- His number being registered on the DND list.
- Multiple rejections communicated directly to agents.
- Escalation to TRAI, which resulted in temporary disconnections but did not solve the root problem.
Impact Highlighted by the Complainant:
- Customer Harassment & Frustration – Leading to negative word-of-mouth and reputational damage.
- Demoralization of Sales Staff – As new agents are assigned poor-quality leads, facing repeated rejection.
This complaint raises an important question about how unscrupulous sales practices not only harm customers but also undermine employees and tarnish a company’s brand image.
Choice4Voice.com Representation
This case is being featured on Choice4Voice.com as it was originally published in the public domain on LinkedIn.
- Publishing here ensures wider visibility and accountability.
- This is just the first step to highlight the harassment faced by the complainant.
- If Bajaj Finserv refuses to take corrective action:
- The Choice4Voice.com legal team may initiate proceedings on behalf of the complainant.
- Alternatively, we can guide the complainant in filing formal legal and regulatory complaints.
By taking such steps, we ensure that large corporations cannot misuse customer data and escape accountability.
Which Legal Cases Can Be Filed in This Matter?
Several legal avenues are available against unwanted telemarketing calls and harassment:
- TRAI Guidelines Violation
- As per Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018, registered DND numbers must not receive promotional calls.
- The customer can escalate to TRAI and demand penalties against both Bajaj Finserv and the telecom operator.
- Consumer Protection Act, 2019
- Harassment through repeated unsolicited calls qualifies as unfair trade practice.
- A consumer complaint can be filed for compensation and injunction.
- Indian Penal Code (IPC)
- Section 509 – Word, gesture, or act intended to insult or annoy.
- Section 504 – Intentional insult with intent to provoke breach of peace.
- Information Technology Act, 2000
- Misuse of personal data for repeated telemarketing may attract penalties.
- Civil Injunction
- A civil suit may be filed to legally restrain Bajaj Finserv from contacting the complainant further.
Key Issues Raised
- Violation of DND registration.
- Daily harassment calls over two years.
- Disregard of consumer consent despite repeated declines.
- Ineffective regulatory enforcement by TRAI.
- Damage to brand trust and employee morale.
Customer Rights & Remedies – Q&A
1. What is DND and how does it protect consumers?
DND (Do Not Disturb) allows customers to opt out of telemarketing calls and messages. Telemarketers cannot legally contact DND-registered numbers for promotions.
2. Why am I still getting calls despite DND registration?
This indicates violation of TRAI rules. Some companies use unauthorized third-party agencies that bypass regulations.
3. Can I file a complaint directly with TRAI?
Yes. Complaints can be lodged with TRAI through your telecom operator, providing call details and time.
4. What penalties does TRAI impose on violators?
TRAI can impose fines ranging from ₹1,000 to ₹50,000 per violation, with stricter action for repeat offenders.
5. Is repeated telemarketing considered harassment under law?
Yes. Unsolicited, repetitive calls amount to harassment and can attract both civil and criminal liability.
6. Can I block Bajaj Finserv numbers directly?
Yes, but since they use multiple rotating numbers, blocking alone may not solve the issue.
7. What legal recourse do I have under the Consumer Protection Act?
You can approach Consumer Court for harassment, unfair trade practice, and mental agony caused.
8. Does RBI regulate Bajaj Finserv?
Yes, as an NBFC, Bajaj Finserv is regulated by the Reserve Bank of India. RBI’s fair practices code prohibits harassment.
9. Can RBI take action in this case?
Yes. A formal complaint can be filed with RBI’s Customer Education and Protection Department (CEPD).
10. Can I claim compensation for harassment?
Yes. Consumers can claim monetary compensation for distress and inconvenience.
11. Can police complaints be filed for harassment calls?
Yes. An FIR can be lodged under IPC Sections 504 & 509 for continuous harassment.
12. Is there a digital method to track such calls?
Yes. The TRAI DND app allows reporting of unwanted calls by simply forwarding details.
13. Can companies outsource telemarketing without consent?
No. Using consumer data without explicit consent is a violation of both TRAI rules and privacy laws.
14. What is the liability of Bajaj Finserv in this case?
They are liable for ignoring DND registration, causing harassment, and violating RBI/Consumer Protection rules.
15. Does TRAI actually disconnect telemarketers?
Yes. TRAI can disconnect numbers and blacklist telemarketers after repeated violations.
16. Can multiple victims file a joint complaint?
Yes. If others face the same issue, a class-action complaint can be filed for stronger impact.
17. Can Choice4Voice.com support in legal escalation?
Yes. We can either file cases on behalf of complainants or guide them through regulatory/legal processes.
18. How can consumers safeguard against such calls?
- Register on DND
- Report every violation on TRAI app
- Keep records of calls for legal action
19. What if Bajaj Finserv denies responsibility?
Evidence like call logs, recordings, and DND status can be used to prove violations.
20. Can telemarketing harassment affect employees too?
Yes. Sales agents face rejection and frustration when given poor-quality leads, leading to low morale and attrition.
21. How does this case help other consumers?
It highlights the importance of consumer rights, regulatory accountability, and corporate responsibility in sales practices.
Conclusion
The complaint by Awdesh Dixit shows how Bajaj Finserv’s aggressive telemarketing has crossed the line into harassment, even after DND registration and TRAI escalation.
Such practices are not only a clear violation of TRAI and RBI guidelines, but also damage the brand’s reputation and employee morale.
Choice4Voice.com stands with the complainant in ensuring that companies are held accountable, consumers are protected, and meaningful engagement replaces harassment in India’s financial services sector.
