Vikas Nagori raises a serious complaint against BharatPe for failing to close his account and collect Swipe machine & speaker despite multiple tickets. Complaint published on Choice4Voice.com
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : BharatPe Complaint – Vikas Nagori Reports Negligence in Account Closure & Device Collection
| Complainant | Vikas Nagori |
|---|---|
| Profile | Premium LinkedIn Member |
| Complaint Type | Account Closure & Device Collection Negligence |
| Company | BharatPe |
| Product/Service | Swipe Machine & Speaker |
| Issue Reported | Account closure request ignored, devices not collected, tickets closed without resolution |
| Incident Date | Ongoing since August 2025, last ticket closed on 3rd September 2025 |
| Key Issues | Tickets closed without action, poor accountability, negligence in customer service |
| Expected Resolution | Immediate closure of account and collection of devices by authorised vendor |
Full Complaint Details
Vikas Nagori, a premium LinkedIn member and professional brand consultant, has reported a serious service negligence issue with BharatPe.
For more than a month, he has been requesting closure of his BharatPe account along with the collection of the Swipe machine and speaker issued to him. Despite raising multiple tickets, his concerns remain unaddressed.
On 3rd September 2025 at 11:15 PM, he received a notification that his ticket had been “closed.” However, no representative from BharatPe ever turned up to collect the devices.
This practice of closing tickets without actually resolving the issue has left the customer frustrated and questioning BharatPe’s accountability.
Customer Impact
- Pending Account Closure: Despite repeated requests, account remains open.
- Uncollected Devices: Swipe machine and speaker not retrieved.
- Ticket Mismanagement: Tickets marked “closed” without any real action.
- Trust Deficit: Customer confidence in BharatPe’s service quality damaged.
Original LinkedIn Post
View Vikas Nagori’s LinkedIn Post Here
Brand Involved
- Company: BharatPe
- Issue: Failure to close account and collect devices despite multiple follow-ups.
- Service Lapse: Tickets closed without customer satisfaction or resolution.
Legal & Consumer Rights Options
Consumers facing similar service lapses can:
- Escalate to National Consumer Helpline (NCH) for accountability.
- File a complaint under Consumer Protection Act, 2019 for deficiency in service.
- Demand written confirmation of account closure to avoid future liabilities.
- Approach RBI Ombudsman if financial institutions linked to the account cause issues.
- Seek compensation for negligence through consumer court.
Choice4Voice.com – Standing with Consumers
At Choice4Voice.com, we believe no customer should face unresolved tickets and false closures. Companies must ensure real accountability, not just procedural loopholes.
👉 If you have faced similar issues with BharatPe or other fintech companies, submit your complaint here:
https://choice4voice.com/submit-your-complaint/
We will feature your complaint within 24 hours to put public pressure on brands for faster resolution.
Frequently Asked Questions (FAQs)
Q1. Who filed this complaint against BharatPe?
Vikas Nagori, a brand consultant and premium LinkedIn member.
Q2. What was the main issue?
Failure to close account and collect Swipe machine & speaker despite multiple tickets.
Q3. When was the last unresolved action?
3rd September 2025, when the ticket was marked “closed” without resolution.
Q4. What devices are pending collection?
Swipe machine and speaker issued by BharatPe.
Q5. What customer service lapse occurred?
Tickets closed without taking any real action.
Q6. How long has this issue been ongoing?
Over one month.
Q7. What resolution does the customer seek?
Immediate account closure and device collection by an authorised vendor.
Q8. What law protects the consumer here?
The Consumer Protection Act, 2019 against deficiency of service.
Q9. Can the customer approach RBI?
Yes, if financial risks arise due to unclosed accounts.
Q10. What platform can officially record the grievance?
National Consumer Helpline (NCH).
Q11. Why is device collection important?
Unreturned devices may lead to hidden charges or liabilities.
Q12. Does this issue indicate negligence?
Yes, repeated ticket closures without resolution amount to negligence.
Q13. What is the reputational risk for BharatPe?
Loss of customer trust and credibility in the fintech sector.
Q14. How can others avoid such issues?
Always request written confirmation of account closure.
Q15. What are the customer’s next steps?
Escalate to consumer forum if BharatPe does not act immediately.
Q16. Is ticket mismanagement common in fintech?
Yes, many customers report tickets being marked “closed” without resolution.
Q17. Can compensation be claimed?
Yes, for mental harassment and negligence.
Q18. How should BharatPe improve?
By implementing strict accountability and real-time resolution tracking.
Q19. What lesson should customers take?
Always monitor ticket numbers and demand proof of closure.
Q20. How does Choice4Voice.com help?
By publishing consumer voices to hold companies accountable and push for resolutions.
Final Note
Vikas Nagori’s complaint reveals a worrying pattern in BharatPe’s customer service, where tickets are marked closed without genuine resolution. Such negligence affects not just one customer, but the credibility of the brand itself.
At Choice4Voice.com, we stand with Vikas and all consumers who demand accountability and fair service.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
