Sinchita Chakraborty reports Blinkit for delivering damaged Plum Oh So Pistachio perfume (Order ID: ORD33646069078) and repeatedly denying return and refund requests. Despite multiple complaints, Blinkit customer support failed to resolve the issue. Choice4Voice.com highlights this case, explores legal remedies, and pushes for accountability and immediate refund.
Customer Name: Sinchita Chakraborty
Email: in*****@gmail.com
WhatsApp: 89*****64
Complaint Type: Return Request Denied
Company/Brand: Blinkit
Product/Service: Perfume
Order No / Service No: ORD33646069078
Issue Description: I ordered a perfume on 31st august 2025 from blinkit
Order id –
ORD33646069078
Item name – plum oh so pistachio perfume
Registered mobile number – 9874671326
The item came damaged i.e the cap is very loose and the perfume is spilling which will later on lead the product to finish off just like that .
I registered the complaint on the same day and kept on mailing for a resolution but the same reply came from blinkit customer support side again and again that the order was delivered correctly . The team didnt bother to understand that the item was damaged from inside and one will only understand the same when the seal is opened.
I wanted to return the item and get my refund as the it was costly enough yet the experience was so bad with the product.
If you want to contact me you can contact me on 8910382064 as the registerd number may have some network issues.
So initiate the pickup and refund as soon as possible as in such cases where other delivery apps does the return within few minutes once a complain is registered there i am waiting for last 13 days to get my product returned and get my money back .
I am really irritated and frustrated with the services so initiate the return asap.
Date of Incident: 8/31/2025
Company’s Response: Yes . No resolution given.
Additional Comments: Initiate return and refund asap
Important Instructions from Choice4Voice.com
⚠️ This post is based on a complaint submitted through Choice4Voice.com.
We aim to assist customers in raising their voice when brands do not respond to genuine concerns.
Personal information like email and phone numbers are masked for privacy.
Brands are encouraged to resolve the issue promptly and may contact us for full details if required.
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Complaint Summary : Blinkit Return Denied – Sinchita Chakraborty Complains About Damaged Perfume and Unresponsive Customer Support
| Field | Details |
|---|---|
| Customer Name | Sinchita Chakraborty |
| in*****@gmail.com | |
| 89*****64 | |
| Complaint Type | Return Request Denied |
| Company/Brand | Blinkit |
| Product/Service | Plum Oh So Pistachio Perfume |
| Order No / Service No | ORD33646069078 |
| Issue Description | Item delivered with a loose cap causing the perfume to spill. Blinkit repeatedly denied return/refund. |
| Date of Incident | 31st August 2025 |
| Company’s Response | Acknowledged complaint but no resolution provided |
| Additional Comments | Customer demands immediate return and refund due to product damage and poor service |
⚠️ Published after verification on Choice4Voice.com. Personal details are masked for privacy.
Detailed Complaint
Ms. Sinchita Chakraborty ordered a Plum Oh So Pistachio perfume from Blinkit on 31st August 2025 (Order ID: ORD33646069078). Upon delivery, she noticed the cap was very loose, causing the perfume to spill, which risks the product being wasted entirely.
Despite registering a complaint immediately, Blinkit customer support repeatedly insisted the order was delivered correctly, refusing to acknowledge the internal damage visible only after opening the seal. Over 13 days, multiple emails and requests for a return and refund went unanswered, causing severe frustration.
This incident highlights a lack of accountability, poor quality checks, and failure in return policy execution by Blinkit.
Why This Complaint Matters
- Damaged Product – Perfume delivered in a defective state, risking complete loss of the product.
- Return Denial – Customer support repeatedly ignored valid return requests.
- Consumer Rights Violation – Under the Consumer Protection Act, 2019, customers are entitled to return defective goods and receive a refund.
- Delayed Resolution – 13 days of unresolved complaints causing financial and emotional distress.
What Legal Actions Can Be Filed Against Blinkit
If Blinkit continues to ignore the complaint, Choice4Voice.com and the customer may pursue:
- Consumer Court Case – Filing under Consumer Disputes Redressal Commission for defective goods and denial of refund.
- Legal Notice – Demand immediate return and full refund.
- Compensation Claim – For inconvenience, mental harassment, and product loss.
- Penalty under Consumer Protection Act – For unfair trade practice and misrepresentation.
- Action under E-Commerce Regulations – For failing to comply with return and refund policies.
How Choice4Voice.com Is Helping
- Public Exposure – Publishing the complaint on Choice4Voice.com and social media to create public accountability.
- Direct Brand Accountability – Keeping Blinkit’s brand name linked to unresolved complaints.
- Legal Escalation – Assisting the customer with filing cases if Blinkit continues to ignore resolution.
- Consumer Awareness – Educating others about defective product delivery and rights to return/refund.
Customer’s Demand
Ms. Sinchita Chakraborty demands:
- Immediate return pickup of the damaged perfume.
- Full refund of the purchase price.
- Assurance that such negligence does not occur in future deliveries.
Choice4Voice.com Note
- We are a neutral consumer advocacy platform.
- Verified complaints are published to assist consumers in resolving disputes.
- Blinkit is urged to resolve this complaint immediately to maintain transparency and trust with customers.
Frequently Asked Questions (FAQs)
Q1: What is the complaint about?
A: Damaged Plum Oh So Pistachio perfume delivered by Blinkit, return and refund denied.
Q2: Who filed the complaint?
A: Sinchita Chakraborty.
Q3: What is the order ID?
A: ORD33646069078
Q4: What was the problem with the product?
A: Loose cap causing perfume to spill.
Q5: How long has the complaint been pending?
A: 13 days with no resolution.
Q6: Did Blinkit respond?
A: Yes, but no resolution provided.
Q7: Which law protects the customer?
A: Consumer Protection Act, 2019 and e-commerce regulations for defective goods.
Q8: Can legal action be taken?
A: Yes, through consumer court or legal notice for refund and compensation.
Q9: What compensation can be claimed?
A: Refund for product and compensation for inconvenience and mental harassment.
Q10: How will Choice4Voice.com assist?
A: Public exposure, legal guidance, and escalation if Blinkit does not respond.
Q11: What is the final demand?
A: Return of the damaged perfume and full refund.
