Business Analyst Sazid Hussain reported that Blinkit sent a drunk delivery agent to his house at 12:30 AM, raising serious safety and accountability concerns. Full details, legal rights, and remedies explained.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Blinkit Delivery Complaint – Customer Reports Drunk Delivery Agent at Midnight
| Complainant | Sazid Hussain, CPCU, AINS |
|---|---|
| Profile | Business Analyst – P&C |
| Complaint Type | Unsafe Delivery Experience / Customer Safety |
| Company | Blinkit (Zomato Group) |
| Incident Date | Reported 1 day ago |
| Issue Reported | Delivery agent allegedly drunk at 12:30 AM |
| Order Number | ORD27460488679 |
| Customer Expectation | Safe delivery practices, customer support accountability, preventive measures |
Full Complaint Details
Sazid Hussain, a verified professional, shared a serious grievance against Blinkit (owned by Zomato) on LinkedIn.
According to him, on September 2025, a delivery agent arrived at 12:30 AM in a drunk condition, which posed a severe safety risk to his household.
Key concerns highlighted:
- Safety Compromised – Allowing intoxicated individuals to make home deliveries late at night.
- Lack of Support – No effective response from Blinkit’s customer support system.
- Trust Issues – The complainant stated he would permanently switch to Instamart, a competing service, due to the unsafe experience.
Despite tagging Blinkit and Zomato’s CEO Deepinder Goyal, no immediate resolution was reported at the time of posting.
Why This Matters
- Customer Safety: Home delivery services operate late at night, often when customers are vulnerable. Companies must ensure their agents are properly vetted and monitored.
- Brand Trust: Incidents like this not only affect individual customers but also shake consumer confidence in the platform.
- Corporate Responsibility: As a subsidiary of Zomato, Blinkit is expected to follow strict standards of service quality and safety.
Legal & Consumer Rights
If a customer faces such an incident, they can take the following actions:
- File a Complaint with Consumer Court under the Consumer Protection Act, 2019 for deficiency in service.
- Report to Local Police – Since the issue involves public safety (alcohol influence while on duty).
- Escalate to Food Safety & Labour Authorities if employees are not following code of conduct.
- Raise Awareness on Public Forums – As done by the complainant to prevent recurrence.
About Blinkit
- Parent Company: Zomato (Acquired Blinkit in 2022).
- Services: Quick-commerce grocery and essentials delivery.
- Key Competitors: Swiggy Instamart, Zepto, BigBasket Now.
- Responsibility: As a fast-growing service, Blinkit is responsible for ensuring safe hiring, monitoring, and escalation processes.
How Choice4Voice.com Can Help
At Choice4Voice.com, we amplify consumer complaints like this to push companies towards accountability.
✔ We feature verified customer grievances within 24 hours.
✔ We provide guidance on escalation routes such as Consumer Court, Ombudsman, and regulatory bodies.
✔ We ensure such incidents receive wider visibility so companies cannot ignore them.
👉 If you have faced a similar issue, submit your complaint here:
https://choice4voice.com/submit-your-complaint/
Original LinkedIn Post
Read Sazid Hussain’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who raised the complaint against Blinkit?
Sazid Hussain, a Business Analyst and verified LinkedIn professional.
Q2. What happened in this case?
A Blinkit delivery agent allegedly arrived drunk at 12:30 AM.
Q3. What was the order number?
ORD27460488679.
Q4. What was the customer’s response?
He declared he would permanently switch to Instamart.
Q5. Why is this incident concerning?
Because it raises safety issues for customers, especially during late-night deliveries.
Q6. Did Blinkit respond?
As per the complaint, customer support did not provide any useful resolution.
Q7. What are the legal remedies available?
Consumer Court, police complaint for intoxicated behavior, and escalation to regulatory authorities.
Q8. Can Blinkit be held liable?
Yes, under Consumer Protection Act, 2019 for deficiency in service and potential negligence.
Q9. What is Blinkit’s parent company?
Zomato.
Q10. What alternatives did the customer mention?
He stated he will shift to Instamart.
Q11. How can consumers escalate similar complaints?
By filing with Consumer Court, raising on social platforms, or reporting to police in safety-related cases.
Q12. Are delivery partners background-verified?
Companies claim to verify, but lapses like this raise serious concerns.
Q13. Does Blinkit have late-night operations?
Yes, Blinkit operates round-the-clock in major cities.
Q14. Why is customer support crucial here?
Because safety-related complaints must be escalated immediately, not dismissed by templates.
Q15. What could Blinkit do to prevent this?
Introduce stricter screening, alcohol checks, and real-time monitoring of agents.
Q16. Is this an isolated case?
While not widely reported, similar service complaints have surfaced for gig-based platforms.
Q17. Can customers demand compensation?
Yes, for harassment, safety threats, and deficiency in service.
Q18. What steps should other consumers take?
Always record order details and escalate in writing for proof.
Q19. Can Choice4Voice.com help in such matters?
Yes, by publishing complaints, guiding escalation, and ensuring visibility.
Q20. What message does this send to delivery platforms?
That customer safety is non-negotiable and must be prioritized over speed.
Final Note
This incident is a reminder that quick-commerce growth must not come at the cost of consumer safety. Blinkit and other delivery platforms must act responsibly, ensuring delivery agents follow strict codes of conduct, especially during late-night hours.
