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Submit your complaint →Certified Financial Planner Prateek Pahwa shares his disappointing experience with Blinkit, where a missing item from his order and lack of customer support response raised serious concerns about accountability and service quality. Choice4Voice.com examines the issue and outlines consumer rights and legal actions available for e-commerce delivery failures.
Complaint Summary
| Complainant Name | Prateek Pahwa |
|---|---|
| Profession | Certified Financial Planner (CFP) – Specializes in Retirement, Tax, and Investment Planning |
| Company/Brand | Blinkit |
| Issue Type | Missing Item & Poor Customer Service |
| Order ID | ORD93240542428 |
| Date of Incident | November 2025 |
| Complaint Source | Public LinkedIn Post |
| Brand Response | None received despite repeated follow-ups |
| Status | Unresolved |
Full Story
Prateek Pahwa, a Certified Financial Planner, expressed his frustration on LinkedIn after facing a poor service experience with Blinkit.
He ordered items from the platform, but upon delivery, one pack of cigarettes was missing from the order. While he acknowledged that mistakes can happen in delivery logistics, the real issue began when Blinkit’s customer care failed to respond effectively.
“The only response I’m getting is contact after 2 hours. Why should I? Will you wait for me to pay after 2 hours of delivery?”
— Prateek Pahwa, via LinkedIn
Despite several follow-ups, there was no meaningful resolution or compensation. This incident reflects growing frustration among consumers about Blinkit’s customer service reliability and escalation system, especially when small but genuine issues remain ignored.
Customer’s Key Concerns
- Missing product in the delivered order.
- No acknowledgment from Blinkit’s support team.
- Generic responses like “contact after 2 hours.”
- Lack of accountability and proper resolution process.
- Disrespect toward customer time and trust.
Legal Case Can Be Filed
| Type of Legal Action | Applicable Authority/Act | How Choice4Voice.com Can Help |
|---|---|---|
| Consumer Complaint for Deficiency in Service | Consumer Protection Act, 2019 | Choice4Voice.com helps draft and file a complaint in the District Consumer Disputes Redressal Commission for missing items or poor response. |
| Legal Notice for Non-Delivery | Contract Act, 1872 | Our team assists in preparing a legal notice seeking refund and compensation. |
| Cyber Complaint for Online Transaction Dispute | National Cyber Crime Reporting Portal | For cases involving digital payment issues, Choice4Voice.com can help escalate the case legally. |
How Choice4Voice.com Can Help
Choice4Voice.com stands for consumer justice and assists individuals when brands ignore legitimate grievances. Our process includes:
- Verification of the complaint and attached proofs.
- Publication on Choice4Voice.com to raise visibility.
- Assistance in drafting legal notices and consumer court filings.
- Escalation to authorities like the Consumer Forum and Cyber Crime Cell when required.
Consumers can easily submit verified complaints through the official Choice4Voice.com Google Form.
Step-by-Step Guide to File Complaint Against Blinkit
- Visit Blinkit Support:
Log in to your Blinkit app → Help → Missing Item → Submit ticket. - Send Email to Blinkit Support:
Write to support@blinkit.com describing the missing item and attach your order ID. - Wait 72 Hours for Response:
If unresolved, escalate to Blinkit’s Grievance Officer (details on their website). - File a Consumer Complaint:
Visit https://consumerhelpline.gov.in and register your complaint under “E-commerce Delivery Issue.” - Contact Choice4Voice.com:
We will help you draft a formal complaint and legal notice and publish your story for public awareness.
Pre-Drafted Templates
1. Email to Blinkit Customer Support
Subject: Missing Item from Order ID ORD93240542428
Dear Blinkit Team,
I recently placed an order (Order ID: ORD93240542428) but one item was missing upon delivery. Despite contacting support multiple times, I haven’t received any proper response.
Kindly process a refund or replacement at the earliest.
Regards,
[Your Name]
2. Legal Notice Sample (Consumer Forum)
“Under Section 2(1)(g) of the Consumer Protection Act, 2019, I hereby issue this legal notice to Blinkit for deficiency in service and failure to deliver the complete order. I seek full refund, along with ₹5,000 compensation for mental harassment and inconvenience.”
About Blinkit
Blinkit (formerly Grofers) is a rapid grocery and essentials delivery platform owned by Zomato Ltd., promising instant delivery in minutes. However, customer complaints about missing items, refunds, and unresponsive customer support have been increasing across India in recent months.
Author
Prateek Pahwa is a Certified Financial Planner (CFP) specializing in investment, tax, and estate planning. He shared this verified complaint publicly on LinkedIn to highlight the need for greater accountability from Blinkit’s customer service.
Q&A – Frequently Asked Questions
Q1: What should I do if an item is missing from my Blinkit order?
A: Report the issue immediately through the Blinkit app or email support@blinkit.com within 24 hours.
Q2: Can I get a refund for missing items?
A: Yes, Blinkit’s policy mandates refund or replacement for undelivered products once verified.
Q3: How long does Blinkit take to respond to complaints?
A: Generally within 24–48 hours, though many users report longer delays.
Q4: What if Blinkit ignores my complaint?
A: You can escalate to the Consumer Forum or Choice4Voice.com for assistance.
Q5: Can I file a case in the Consumer Court for a small amount?
A: Yes. Even small claims are valid under the Consumer Protection Act.
Q6: What documents should I keep?
A: Order invoice, screenshots of chat or email with Blinkit support, and delivery details.
Q7: Is there any time limit to file a consumer complaint?
A: You must file it within 2 years from the date of incident.
Q8: How can Choice4Voice.com help in such cases?
A: We draft and publish verified consumer stories to ensure public visibility and faster resolutions.
Q9: Is there a grievance officer at Blinkit?
A: Yes, details are available on the Blinkit website under the “Grievance Redressal” section.
Q10: Can repeated complaints affect Blinkit’s reputation?
A: Yes. Public posts and verified complaint platforms can influence brand accountability.
Q11: Does RBI regulate Blinkit?
A: No, but the Consumer Affairs Department and E-commerce Rules 2020 apply.
Q12: What compensation can I claim?
A: Refund for the missing item and damages up to ₹1 lakh for mental harassment.
Q13: Can I demand replacement instead of refund?
A: Yes, you can choose either refund or replacement.
Q14: How soon should I report missing items?
A: Ideally within 24 hours of delivery to be eligible for refund.
Q15: What are my rights under Indian Consumer Law?
A: Right to fair service, right to redressal, and right to be informed.
Q16: What if Blinkit blocks my account for complaints?
A: File a complaint under Consumer Protection (E-commerce) Rules, 2020.
Q17: Can I post my issue publicly?
A: Yes, on LinkedIn or submit through Choice4Voice.com for verified publication.
Q18: Is this issue common on Blinkit?
A: Many users have reported similar missing item or refund delays.
Q19: What if the issue involves alcohol or restricted items?
A: Refund is processed only if delivery terms and local laws permit.
Q20: What’s the best platform for filing verified complaints?
A: Choice4Voice.com – India’s trusted platform for verified consumer advocacy.
✅ If you’ve faced a similar issue with Blinkit or other e-commerce brands, submit your verified complaint on Choice4Voice.com today and make your voice heard.
