Tanya Sharma alleges Blinkit failed to refund Rs. 304 despite successful UPI payment for Nestle Baby Cerelac. Product was taken back, and refund delayed since 5th August. Complaint published on Choice4Voice.com
Complaint Summary : Blinkit – Tanya Sharma’s Complaint on Non-Refund for Nestle Baby Cerelac Order | Choice4Voice.com
| Complainant Name | Tanya Sharma |
|---|---|
| Company Name | Blink Commerce Pvt. Ltd. (Blinkit) |
| Nature of Complaint | Non-refund of Rs. 304 despite successful UPI payment |
| Incident Date | 5th August 2025 |
| Product Ordered | Nestle Baby Cerelac |
| Payment Mode | UPI via Paytm |
| UPI Reference ID | 521710703012 |
| Order Status | Product taken back by delivery agent despite payment confirmation |
| Follow-Up Duration | 5th August – 13th August 2025 (Ongoing) |
| Main Issues Raised | Refund delay, poor customer support, product not delivered despite payment |
| Location Mentioned | India |
| Original Post Platform | |
| Original Post Link | View LinkedIn Post |
Case Overview
At Choice4Voice.com, we aim to highlight genuine consumer issues and ensure companies take prompt corrective action.
In this case, Tanya Sharma placed a Cash on Delivery order for Nestle Baby Cerelac on Blinkit. When the delivery agent arrived, Tanya opted to pay via UPI and successfully transferred Rs. 304.
However, despite the payment being processed successfully (confirmed both by her bank records and Paytm support), the delivery agent insisted they had not received payment and demanded cash. Tanya refused to pay again, resulting in the product being taken back.
Since 5th August, Tanya has repeatedly contacted Blinkit’s customer support. Each time, she was told she would receive the refund within 24–48 hours. However, delays continued, with reasons like “server issues” and “incorrect complaint form” being cited. As of 13th August, no refund has been credited.
This case not only involves a financial dispute but also raises ethical concerns on the day of the incident, Tanya’s baby was left without the ordered food product despite full payment being made.
Key Concerns Raised
- Payment Credited but Product Withheld – Confirmed payment proof ignored by delivery agent.
- Refund Delay – Despite multiple follow-ups, refund remains unpaid for over a week.
- Customer Support Inefficiency – Repetitive scripted responses without real resolution.
- Emotional Impact – Infant’s food was not delivered, creating unnecessary distress.
- Accountability Gap – Lack of internal coordination between payment processing and delivery teams.
Why This Matters to Consumers
While the monetary value of Rs. 304 may be small, the incident reflects a larger systemic problem — failure to reconcile payment confirmations in real-time, leading to unnecessary disputes and inconvenience.
For families with young children, such delivery failures have immediate consequences. Choice4Voice.com believes that service providers must ensure transparent payment verification and timely refunds to maintain customer trust.
This complaint highlights that the principle of fairness is as important as the payment amount. Delays and negligence in such cases can permanently damage a company’s reputation.
Choice4Voice.com 20-Question Consumer Awareness Q&A
Q1: Is Blinkit legally bound to issue a refund after payment confirmation?
Yes once payment is verified, the company is obligated to either deliver the product or return the payment promptly, as per Indian Consumer Protection laws.
Q2: Can a delivery agent refuse delivery after payment is made?
No if payment is successfully processed, refusal to deliver without valid reason can be considered a service deficiency.
Q3: What proof should a customer keep in such cases?
Always retain UPI transaction screenshots, bank SMS alerts, order confirmation messages, and any written communication with the company.
Q4: Can UPI transactions fail but still show “debited” in the account?
Rarely but if funds are debited and credited to the merchant account, the payment is valid, and the merchant must process the order or refund.
Q5: How soon should refunds be processed under Indian law?
Typically, refunds should be processed within 7 business days, though many platforms aim for 2–3 working days.
Q6: What is the role of Paytm in this case?
Paytm acts as the UPI payment processor, confirming whether the funds have been credited to Blinkit’s account.
Q7: Can Tanya Sharma escalate this to the RBI or NPCI?
Yes NPCI handles UPI-related disputes if the merchant refuses to acknowledge receipt of payment.
Q8: What consumer rights apply here?
The right to fair service, the right to redress, and the right to be informed under the Consumer Protection Act, 2019.
Q9: Can such cases be taken to the Consumer Court?
Yes even for small amounts, consumers can approach the district consumer forum if resolution is not provided.
Q10: What penalties can companies face for such negligence?
Companies can be fined and ordered to pay compensation for harassment, inconvenience, and mental distress caused to the customer.
Q11: Could this have been avoided with better payment tracking?
Yes real-time payment integration between the delivery app and the delivery agent’s device could have avoided the dispute.
Q12: Is Rs. 304 too small an amount to complain about?
No consumer rights apply regardless of the amount. Principles of fair trade remain the same for all transactions.
Q13: How can customers ensure faster refunds from Blinkit?
By escalating directly to Blinkit’s grievance officer via email with all payment proofs and mentioning NPCI dispute escalation if unresolved.
Q14: Does Blinkit have a legal obligation to respond to written complaints?
Yes as per the Consumer Protection (E-Commerce) Rules, 2020, e-commerce entities must acknowledge complaints within 48 hours.
Q15: What if Blinkit claims the refund was already processed?
The customer should request a UTR number (Unique Transaction Reference) for the refund and verify it with their bank.
Q16: What if the delivery agent acted in bad faith?
If proven, Blinkit is responsible for the agent’s conduct and must take corrective action, including retraining or disciplinary measures.
Q17: Can Tanya Sharma recover extra compensation for inconvenience?
Yes Consumer Forums can award additional compensation beyond the refund amount for mental agony and inconvenience.
Q18: Does NPCI track merchant refund behaviour?
Yes repeated disputes against a merchant can trigger monitoring and corrective measures by payment authorities.
Q19: Can customers avoid such disputes by sticking to COD?
Not necessarily even COD payments via UPI require real-time confirmation, so system issues can still occur.
Q20: How should Blinkit resolve this case now?
Immediate refund of Rs. 304, a written apology, internal review of payment confirmation processes, and assurance to prevent recurrence.
At Choice4Voice.com, we believe every consumer’s voice matters whether the disputed amount is large or small. Tanya Sharma’s case is a reminder that prompt refunds and reliable payment verification are essential to customer trust.
