Kashish, an Executive in Customer Relationship Management, has raised a serious complaint against Blinkit for repeated fake deliveries in Kalyan, Maharashtra. Over 15 orders were marked as “delivered” but never received. Read full details, highlights, and FAQs about Blinkit delivery fraud on Choice4Voice.com
Complaint Summary Table : Blinkit Delivery Fraud Complaint by Kashish – 15 Fake Deliveries Exposed in Kalyan
| Detail | Information |
|---|---|
| Complainant Name | Kashish (Executive – Customer Relationship Management) |
| Platform | Blinkit (operated by Zomato) |
| Location | Kalyan, Maharashtra, India |
| Issue | Orders repeatedly marked as “delivered” but not received |
| Number of Instances | More than 15 fake deliveries |
| Accounts Affected | Complainant, mother, and brother |
| Refund Status | Refund processed each time, but no action against staff |
| Complaint Raised Against | Delivery partners, warehouse/store manager, Blinkit management |
| Main Concern | Lack of accountability and service integrity |
| Resolution Demanded | Investigation, strict action, and systemic reforms |
Full Complaint Write-Up
Blinkit, one of India’s leading quick-commerce platforms owned by Zomato, has come under the spotlight after a serious customer grievance surfaced online.
Kashish, an Executive in Customer Relationship Management, shared their frustration on LinkedIn regarding repeated delivery frauds in Kalyan, Maharashtra.
According to Kashish, in the past year alone, across three family accounts (theirs, their mother’s, and their brother’s), there have been over 15 incidents where Blinkit marked orders as delivered but no product ever reached the household.
While refunds were consistently processed after contacting customer care, the root issue was never addressed. Delivery partners and store managers allegedly continued fraudulent practices without accountability.
Kashish further revealed that attempts to contact the store manager were met with rudeness and call disconnections, highlighting a disturbing lack of customer respect.
This complaint is not about money anymore it’s about trust, accountability, and basic service integrity. Customers should not have to fight repeatedly to receive items they have already paid for.
Kashish called on Blinkit’s top leadership, including Albinder Dhindsa and Deepinder Goyal, to take urgent action and investigate this alarming issue.
Original LinkedIn Complaint
This complaint was originally published by Kashish (Executive – Customer Relationship Management) on LinkedIn.
👉 View Original Post Here
Frequently Asked Questions (FAQs) About Blinkit Complaints
1. What is the main complaint against Blinkit in Kalyan?
Kashish reported over 15 instances where Blinkit falsely marked orders as “delivered” without actually delivering them. Despite repeated refunds, no strict action was taken against the delivery staff or management.
2. Does Blinkit refund for undelivered orders?
Yes, Blinkit usually processes refunds for undelivered orders after customers raise complaints. However, as highlighted in this case, refunds alone are not enough if the fraudulent practices continue unchecked.
3. How can I report a fake delivery on Blinkit?
You can report undelivered or fake deliveries directly through the Blinkit app’s support option. If the issue remains unresolved, escalate it by emailing their official support team at [Blinkit’s official support email].
4. Why do some Blinkit orders get marked as “delivered” without delivery?
This usually happens due to delivery partner fraud or operational mismanagement at the warehouse/store level. Some delivery partners mark orders as complete to save time or due to malpractice.
5. Is Blinkit accountable for delivery fraud?
Yes. As the service provider, Blinkit is legally responsible for ensuring accurate deliveries. Failure to provide goods after payment can be seen as consumer fraud under Indian consumer protection laws.
6. Can I file a legal case against Blinkit for fake delivery?
Yes. Consumers can file a complaint in the Consumer Court of India under the Consumer Protection Act, 2019 for non-delivery or fraudulent practices.
7. How often do Blinkit complaints occur in India?
Based on consumer forums and social media, Blinkit frequently faces complaints regarding late deliveries, missing items, or fake deliveries. Kalyan is just one example of a wider issue.
8. What action can Blinkit take to solve this issue?
Blinkit can implement GPS-verified delivery proof, strict monitoring of delivery agents, and stronger disciplinary actions against fraudulent staff.
9. Are refunds enough to solve delivery fraud?
Refunds help in immediate compensation, but they do not restore customer trust. Long-term solutions require accountability and systemic reforms.
10. Who is responsible when Blinkit orders are not delivered?
The responsibility lies with both the delivery partner and the store/warehouse manager. Ultimately, Blinkit management must ensure proper accountability.
11. Can repeated fake deliveries harm Blinkit’s reputation?
Yes. If unresolved, repeated complaints of delivery fraud can severely damage Blinkit’s brand credibility and customer loyalty.
12. How does Blinkit handle customer complaints?
Typically, Blinkit provides chat support through the app, where refunds or redeliveries are arranged. However, customer frustration arises when no preventive action is taken against repeated offenders.
13. What should I do if Blinkit customer support ignores my complaint?
Escalate the matter by:
- Writing to Blinkit’s official email support.
- Posting your complaint on LinkedIn or consumer forums.
- Filing a case in Consumer Court if unresolved.
14. How can Blinkit prevent fraudulent deliveries?
- GPS verification of drop location
- OTP-based delivery confirmation
- Surprise audits of delivery partners
- Strong disciplinary policies
15. Are Blinkit delivery issues common in Kalyan only?
No. While Kashish highlighted Kalyan, similar complaints have been reported from other cities in India as well.
16. Can Blinkit permanently block fraudulent delivery partners?
Yes. Blinkit has the authority to suspend or terminate delivery agents involved in malpractice, but customers allege that such strict measures are rarely enforced.
17. How do I track my Blinkit order accurately?
Always use the in-app live tracking and check for OTP verification on delivery to avoid fraudulent marking.
18. Can I get compensation apart from a refund?
In serious cases, you may claim compensation for harassment and inconvenience by filing a complaint in Consumer Court.
19. Who are the leaders responsible for Blinkit operations?
Key executives include Albinder Dhindsa, Deepinder Goyal, and other senior managers who oversee operations. Customers can tag them on LinkedIn to escalate complaints.
20. What does this complaint mean for Blinkit customers?
It shows that while Blinkit offers fast service, its accountability system has loopholes. Customers should stay vigilant, track deliveries carefully, and escalate issues when necessary.
Final Note
At Choice4Voice.com, we believe in strengthening the voices of consumers who face neglect from companies. Our mission is to ensure that genuine complaints like Kashish’s are highlighted publicly so that companies are forced to take action.
If you are also facing unresolved issues with any company:
- You can submit your complaint directly on our Submit Your Complaint Page.
- Or simply tag our official LinkedIn page while posting your complaint, and we will amplify your voice for greater impact.
