Ansh Singh raised a strong complaint against Blinkit after his prepaid grocery order was cancelled with a false “payment failed” error, even though money was deducted. He provided transaction proof but claims Blinkit failed to resolve the issue. This report explains his experience, the risks of prepaid failures, and why Blinkit must strengthen customer trust.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary Table : Blinkit Payment Failure Complaint by Ansh Singh
| Detail | Information |
|---|---|
| Customer Name | Ansh Singh |
| Company/Brand | Blinkit |
| Product/Service | Online Grocery Delivery |
| Complaint Type | Payment deducted, order cancelled with “payment failed” |
| Order/Transaction ID | Provided by complainant (payment screenshot attached) |
| Date of Incident | August 2025 (as per LinkedIn post) |
| Issue Reported | Online payment deducted, but Blinkit cancelled order mid-way citing failed transaction |
| Customer Grievance | COD unavailable, order cancelled, poor customer support |
| Resolution Sought | Either delivery of ordered products OR immediate refund of deducted payment |
Full Complaint Report
1. Background of the Issue
Ansh Singh ordered products from Blinkit, intending to pay using Cash on Delivery (COD). However, COD was unavailable, forcing him to choose online payment mode.
2. Payment and Cancellation Problem
- The payment went through successfully, with a valid transaction ID generated.
- Despite successful payment, the order was cancelled mid-way during delivery with the status “Payment Failed.”
- Money was deducted from Ansh Singh’s account. He holds transaction proof and screenshots.
3. Customer Support Concerns
Ansh Singh alleged that Blinkit’s customer support failed to provide any meaningful resolution. Instead of urgent help, he was left without clarity about his refund or order delivery.
He described Blinkit’s customer support as “bottom of the line”, criticizing the inefficiency in handling urgent financial grievances.
4. Customer Demands
- Immediate refund of the deducted amount OR
- Delivery of the confirmed order without further delay.
- He further warned that if Blinkit does not respond promptly, he will escalate the matter to higher platforms and bring wider attention to the issue.
Why This Complaint Matters
Blinkit is one of the largest quick-commerce platforms in India, trusted by millions for urgent grocery delivery. However, such cases show that:
- Financial Trust is at Risk: If prepaid payments fail without redressal, customers lose confidence in using digital payments.
- COD Restrictions Hurt Customers: With COD unavailable, users are forced to pay online, making them vulnerable to payment glitches.
- Service Accountability is Questionable: Cancellation after payment without instant refund reflects poor internal processes.
For a brand of Blinkit’s scale, these failures can damage long-term customer loyalty and push users towards competitors like Zepto, Instamart, or BigBasket.
LinkedIn Source
This complaint was publicly posted by Ansh Singh on LinkedIn, where he openly tagged Blinkit and detailed his ordeal. He also shared that he has the transaction ID and proof of payment to validate his claim.
LinkedIn Post URL
Choice4Voice.com Note
At Choice4Voice.com, we publish verified consumer complaints to create pressure on companies to take responsibility.
👉 Cases like Ansh Singh’s highlight how consumer grievances around digital payments need faster and more transparent solutions.
If you have faced a similar issue, you can submit your complaint on Choice4Voice.com and ensure that your voice reaches the right platform.
Frequently Asked Questions (FAQs)
Q1. What should I do if Blinkit cancels my order after successful payment?
You must immediately contact Blinkit support, provide your transaction ID, screenshot of payment, and demand either order fulfillment or refund.
Q2. How long does Blinkit take to refund cancelled order payments?
Blinkit typically refunds within 5–7 business days, but UPI refunds can reflect within 24–72 hours.
Q3. Can I demand order delivery instead of a refund?
Yes, you can ask for delivery. However, in most cases, Blinkit processes refunds rather than re-initiating cancelled orders.
Q4. Why was COD not available for Ansh Singh’s order?
COD is sometimes restricted based on delivery location, fraud-prevention measures, or platform policy changes.
Q5. Is Blinkit legally bound to refund failed transactions?
Yes. Under the Consumer Protection Act, 2019, customers must be refunded if money is deducted but the service is not delivered.
Q6. What details should I keep ready while filing a Blinkit payment complaint?
- Transaction ID
- Order ID
- Payment screenshot
- Registered mobile number/email
Q7. How can I escalate my Blinkit complaint if customer care doesn’t respond?
- Write to help@blinkit.com
- Escalate to Blinkit’s Grievance Officer (details on Blinkit website)
- File a complaint with National Consumer Helpline (consumerhelpline.gov.in)
Q8. Why do payment failures happen on Blinkit?
They may occur due to server glitches, payment gateway errors, or syncing delays between Blinkit and banks/UPI apps.
Q9. Can I track my refund status?
Blinkit does not have a live refund tracker. You must confirm with Blinkit support or your bank.
Q10. Is it safe to make prepaid orders on Blinkit?
Generally yes, but this case highlights why customers should always save transaction proof.
Q11. What are my rights as a consumer in this case?
You have the right to refunds, service transparency, and fair grievance redressal under Indian consumer laws.
Q12. Can I seek compensation for inconvenience?
While Blinkit doesn’t offer compensation, customers can claim damages by approaching a Consumer Court.
Q13. How do UPI and card refunds differ?
- UPI refunds: Usually 24–72 hours
- Card/Net Banking refunds: 5–7 working days
Q14. What should I do if Blinkit ignores my complaint?
Escalate via:
- Social media platforms like LinkedIn & X (Twitter)
- National Consumer Helpline
- Filing a legal notice under consumer law
Q15. Can Blinkit permanently remove COD option?
Not permanently. COD is dynamically enabled/disabled depending on operational risk assessments.
Q16. How can I avoid payment issues on Blinkit?
- Use a stable internet connection
- Do not close the app/browser during payment
- Always verify payment before confirming
Q17. Does Blinkit send refund confirmation?
Yes, usually via email and app notifications once a refund is processed.
Q18. Can Blinkit suspend my account if I raise too many complaints?
Not for genuine cases, but fraudulent refund claims may lead to account suspension.
Q19. What official contact can I use for Blinkit escalations?
Blinkit’s Grievance Officer email & address is listed under its Terms of Service on the official website.
Q20. What can customers learn from Ansh Singh’s complaint?
Always:
- Save transaction proof
- Act quickly if an order is cancelled
- Escalate to higher authorities if refunds are delayed
⚖️ This detailed case shows how payment-related disputes can seriously impact consumer trust in digital-first platforms like Blinkit. Companies must improve refund timelines, COD accessibility, and support efficiency to retain loyal customers.
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