Ankita Gupta reports Blinkit canceled her order for Women’s Horlicks (ORD87895071344) but never refunded Rs. 315. Choice4Voice.com highlights the issue and explains legal remedies for delayed refunds.
Blinkit Refund Complaint – Ankita Gupta Seeks Rs. 315 Refund for Women’s Horlicks
At Choice4Voice.com, we help customers raise their voices when brands fail to resolve genuine issues. This case involves Ankita Gupta, who reported that Blinkit canceled her prepaid order for Women’s Horlicks worth Rs. 315 and failed to issue the refund, despite repeated follow-ups.
Refund delays on canceled orders are a violation of consumer trust and fall under multiple provisions of Indian consumer law.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Ankita Gupta |
| Masked for privacy | |
| Masked for privacy | |
| Company/Brand | Blinkit |
| Complaint Type | Refund Not Issued |
| Product/Service | Women’s Horlicks |
| Order Number | ORD87895071344 |
| Issue Description | Order canceled by Blinkit but refund of Rs. 315 not received |
| Date of Incident | 14 September 2025 |
| Company’s Response | Claimed refund is completed, but money not credited to bank |
| Complaint Submitted On | Choice4Voice.com |
Full Complaint Narrative
- The Order: Ankita Gupta ordered Women’s Horlicks via Blinkit for Rs. 315 and made an online payment.
- The Issue: Blinkit canceled the order unexpectedly and promised an automatic refund.
- Refund Problem: Despite Blinkit’s claim that the refund was “completed,” the amount never reached her bank account.
- Consumer Impact: The complainant has faced unnecessary financial stress and inconvenience due to this delay.
Possible Legal Remedies for Refund Disputes
1. Consumer Protection Act, 2019
- Why Applicable: Non-refund of payment after cancellation is “deficiency in service.”
- Authority: Consumer Disputes Redressal Commission (District Consumer Court).
- How Choice4Voice.com Helps: Our legal team helps customers file complaints with the Consumer Forum and demand compensation for harassment.
2. Reserve Bank of India (RBI) Guidelines on Refunds
- Why Applicable: RBI mandates online refunds to be processed within 5-7 business days for failed or canceled transactions.
- Authority: Banking Ombudsman / RBI Complaint Portal.
- How Choice4Voice.com Helps: We assist in filing RBI complaints if refunds are not processed within the regulated timeline.
3. IT Act, 2000 (E-commerce Transactions)
- Why Applicable: Payment not reversed after cancellation can be treated as a failure of secure online transaction compliance.
- Authority: Adjudicating Officer under IT Act.
- How Choice4Voice.com Helps: We guide consumers in escalating unresolved payment disputes through digital grievance channels.
4. Legal Notice for Refund
- Why Applicable: A formal legal notice often compels e-commerce companies to process pending refunds quickly.
- How Choice4Voice.com Helps: Our legal team drafts and sends legal notices on behalf of consumers.
Steps to Resolve This Complaint
- Blinkit should immediately verify transaction logs with the payment gateway and reprocess the refund.
- Provide written confirmation with transaction ID and UTR number of the refund.
- In case of system failure, Blinkit must credit the amount manually to the complainant’s account.
- Offer apology and compensation for the delay as per consumer law.
Author Section
Complainant: Ankita Gupta
- Ordered Women’s Horlicks from Blinkit (Order No: ORD87895071344).
- Order canceled by Blinkit but refund of Rs. 315 still pending.
By raising this complaint on Choice4Voice.com, Ankita Gupta seeks to ensure her refund is processed without further delay.
FAQs – Blinkit Refund Complaint by Ankita Gupta
Q1. What is the complaint against Blinkit?
Blinkit canceled an order but did not refund Rs. 315 to Ankita Gupta.
Q2. Who is the complainant?
Ankita Gupta.
Q3. What product was ordered?
Women’s Horlicks.
Q4. How much money is pending refund?
Rs. 315.
Q5. What was the order number?
ORD87895071344.
Q6. What does Blinkit claim?
They said the refund was completed, but the complainant never received it.
Q7. What law protects consumers in this case?
The Consumer Protection Act, 2019.
Q8. What does RBI say about refunds?
Refunds for failed or canceled transactions must be credited within 5–7 business days.
Q9. Can Choice4Voice.com help file a consumer court case?
Yes, our legal team assists with filing cases before Consumer Forums.
Q10. Can compensation be claimed for refund delays?
Yes, compensation can be claimed for financial loss and harassment.
Q11. How can the customer prove the refund wasn’t received?
By submitting bank statements and payment gateway records.
Q12. Can refund issues be escalated to the RBI?
Yes, if the payment system failed to credit funds on time.
Q13. What if Blinkit still does not refund?
Choice4Voice.com can escalate through legal notices and consumer forums.
Q14. Is it common for e-commerce refunds to get delayed?
Yes, but companies are legally bound to resolve them quickly.
Q15. Can Choice4Voice.com draft a legal notice on behalf of the customer?
Yes, our legal team provides this support.
Q16. How long does consumer court take for refund cases?
Simple refund cases may be resolved within 2–3 months.
Q17. Can Blinkit face penalties for refund delays?
Yes, under consumer protection laws.
Q18. Should the customer contact her bank as well?
Yes, to check if the refund is stuck at the bank level.
Q19. Can multiple customers with refund issues file a joint case?
Yes, through a consumer class-action petition.
Q20. Why is this complaint published on Choice4Voice.com?
To amplify the customer’s voice, create pressure for resolution, and provide legal assistance if required.
✅ At Choice4Voice.com, we don’t just publish refund complaints our legal team supports consumers in filing RBI complaints, consumer court cases, and legal notices to ensure refunds are credited promptly.
