Neeraj Prajapati files complaint against Blue Dart for non-delivery of important documents. Parcel showing false status “Consignee Shifted” despite being at same address.
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Complaint Summary : Blue Dart Complaint – Parcel Not Delivered (AWB ID: 31530445133) | Neeraj Prajapati
| Customer Name | Neeraj Prajapati |
|---|---|
| Not Provided | |
| Complaint Type | Non-Delivery / False Tracking Status |
| Company/Brand | Blue Dart |
| Product/Service | Courier Service |
| AWB ID | 31530445133 |
| Issue Description | Parcel showing “C’Nee Shifted From The Given Address” even though customer is living at same address. No delivery attempt, no call, only false status updates. |
| Date of Incident | August 2025 |
| Original LinkedIn Post | View Post |
Full Complaint
Hello Blue Dart,
My very important documents stucked without any reason.
My parcel (AWB ID: 31530445133) is showing “C’Nee Shifted From The Given Address” but I am presently living on same address.
But no delivery attempt was actually made. No call, no visit – just false status updates in second attempt also.
This is unacceptable and highly unprofessional.
I expect immediate action, a proper explanation, and delivery of my parcel without further delay.
If not resolved urgently, I will be forced to escalate this matter.
HDFC Bank request you to kindly arrange to make re-attempt dispatch for the same on priority.
— Neeraj Prajapati
Frequently Asked Questions (FAQ)
Q1. What is the complaint raised by Neeraj Prajapati against Blue Dart?
The complaint is about non-delivery of a parcel (AWB ID: 31530445133) and false tracking status “Consignee Shifted From The Given Address.”
Q2. Was any delivery attempt made for this parcel?
No. As per the complaint, no call or visit was made, only false status updates.
Q3. What type of parcel was involved in this complaint?
The parcel contained very important documents.
Q4. What was the false status shown in Blue Dart tracking?
The tracking showed “C’Nee Shifted From The Given Address.”
Q5. Was the customer living at the same address?
Yes. The customer confirmed he is presently living at the same address.
Q6. How many false status updates were given?
The complaint states false updates were given in the second attempt also.
Q7. What action is the customer expecting from Blue Dart?
Immediate action, proper explanation, and delivery of the parcel without delay.
Q8. What will happen if the issue is not resolved urgently?
The customer will be forced to escalate the matter further.
Q9. Which organization has also been requested to intervene?
HDFC Bank has been requested to arrange a re-attempt dispatch.
Q10. Why is the customer calling Blue Dart’s service unprofessional?
Because the parcel was not delivered and false updates were marked without any delivery attempt.
Q11. Who is the complainant in this case?
The complainant is Neeraj Prajapati.
Q12. What is the AWB ID of the parcel?
The AWB ID is 31530445133.
Q13. What is the nature of the documents in the parcel?
The complainant mentioned they are “very important documents.”
Q14. Did the customer provide an alternative address?
No, because he is still living at the same registered address.
Q15. Which company is responsible for the delivery failure?
The company is Blue Dart.
Q16. What message did the customer post publicly?
He wrote about his parcel being stuck, false updates, and demanded urgent resolution.
Q17. How did the customer describe Blue Dart’s service?
He called it “unacceptable and highly unprofessional.”
Q18. What is the expected resolution timeline?
The customer expects the issue to be resolved urgently and the parcel delivered on priority.
Q19. Who can take immediate action to resolve this?
Blue Dart delivery team and HDFC Bank (as the parcel relates to them).
Q20. What escalation is possible if Blue Dart ignores this complaint?
The matter can be escalated publicly and further to higher authorities.
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