Rahul Batra, Head of Finance and Chartered Accountant with 14+ years of experience, filed a complaint against Broomees India for poor maid services. He reported multiple dropouts, no replacements for 5 days, false commitments, and unprofessional handling by staff. The complaint demands a full refund and accountability from the Shark Tank India backed startup, warning consumers about reliability issues.
Complaint Summary : Broomees India Complaint – Rahul Batra Exposes Maid Replacement Failure, Poor Service & Refund Demand
| Complainant | Rahul Batra |
|---|---|
| Profession | Head of Finance, Chartered Accountant (CA), B.Com Hons (SRCC) |
| Complaint Type | Service Failure / Refund Demand / False Commitments |
| Company/Brand | Broomees India |
| Date of Incident | September 2025 |
| Location | India |
| Issue Reported | No maid replacement for 5 days, repeated dropouts, poor service |
| Number of Maids Quit | 2 within 3 days |
| Key Individuals Named | Sonali (Sales), Rahul Biswas (RM), Anuj (Senior) |
| Resolution Sought | Full refund of service fees |
Full Complaint Details
Rahul Batra, a senior finance professional with over 14 years of corporate experience, shared his frustrating service experience with Broomees India, a domestic help provider popularized after its appearance on Shark Tank India.
According to his statement, the last maid came on 4th September 2025. Since then, despite repeated promises from Broomees, no replacement maid has been provided for 5 days.
Key concerns raised:
- Two maids quit within 3 days due to poor communication of roles and distance-related issues.
- Rahul was promised an instant replacement, which never materialized.
- His family only learned the truth after directly contacting the maid since Broomees staff allegedly withheld information.
- Staff members named in the complaint:
- Sonali (Sales)
- Rahul Biswas (RM)
- Anuj (Senior)
Rahul stated he no longer requires a replacement but demands a full refund of the money paid, highlighting that Broomees’ poor execution is failing consumers who trust them with their homes and families.
He also criticized the founders for ignoring operations after gaining visibility from Shark Tank India and urged investors to carefully review customer feedback before backing such startups.
Issues Highlighted
- Failure to provide maid replacements despite commitments.
- Two dropouts in just 3 days, showing lack of staff retention.
- Broken promises of instant replacement.
- Lack of communication with customers.
- Unprofessional conduct of staff members.
- Refund demanded instead of further replacements.
About the Brand – Broomees India
Broomees India is a domestic help startup that connects households with maids, babysitters, cooks, and caretakers. The brand gained popularity after its appearance on Shark Tank India, where investors appreciated its concept of verified domestic help services.
However, consumer experiences like Rahul Batra’s reveal serious service execution gaps:
- Poor maid retention and communication failures.
- Delayed replacements despite subscription fees.
- Lack of accountability in customer grievance handling.
The brand claims to provide professional, trained, and verified domestic help, but repeated consumer complaints raise questions about its reliability in the market.
Which Legal Action Can Be Taken
If a company fails to deliver services as promised, Indian consumers are protected under the Consumer Protection Act, 2019. In this case, legal options available include:
- Filing a Consumer Complaint – Rahul can approach the District Consumer Disputes Redressal Commission for deficiency of service and seek a refund with compensation.
- Refund & Damages Claim – Consumers can demand both a refund of paid fees and additional compensation for harassment and inconvenience.
- False Advertising Action – Misleading claims such as “instant replacement” can be challenged legally under Unfair Trade Practices.
- Civil Action for Breach of Contract – Since Broomees promised but failed to deliver, a contract breach case can also be filed.
Escalation Step if Complaint Remains Unresolved
Posting this complaint on Choice4Voice.com is the first step in holding Broomees India accountable. If the company does not resolve the issue within a reasonable time:
👉 Choice4Voice.com can initiate legal proceedings on behalf of the complainant against Broomees India for service failure, deficiency, and unfair trade practices.
This ensures that the consumer’s rights are not just voiced but also legally enforced.
Frequently Asked Questions (FAQs)
Q1. Who filed the complaint against Broomees India?
Rahul Batra, a Chartered Accountant and Head of Finance with 14+ years of experience.
Q2. What is the issue reported with Broomees India?
Failure to provide maid replacement despite repeated promises, leading to 5 days without service.
Q3. How many maids quit in this case?
Two maids quit within just three days of joining.
Q4. What reason did the maids give for quitting?
They cited distance issues and poor role communication.
Q5. What was the company’s commitment?
Broomees India promised instant replacement, which was not delivered.
Q6. Which staff members were named in the complaint?
Sonali (Sales), Rahul Biswas (RM), and Anuj (Senior).
Q7. What resolution does the complainant want?
A full refund of the amount paid.
Q8. What legal action can Rahul take?
He can file a complaint under the Consumer Protection Act, 2019, seek a refund, and claim damages.
Q9. Can a consumer demand compensation for mental harassment?
Yes, Indian law allows compensation for mental agony caused by poor services.
Q10. Does this case qualify as a service deficiency?
Yes, as the company failed to provide the contracted service.
Q11. Is Broomees India a Shark Tank-backed brand?
Yes, it gained popularity after its appearance on Shark Tank India.
Q12. Does investor endorsement guarantee good service?
No, customer experience and execution quality matter more than investor branding.
Q13. Can a consumer approach the Consumer Forum directly?
Yes, without the need for a lawyer, a consumer can directly file a complaint online or offline.
Q14. What refund rights do customers have in India?
Customers are entitled to a refund of service fees if services are not delivered.
Q15. Can Broomees be held accountable for false promises?
Yes, false commitments can be challenged as unfair trade practices.
Q16. How do poor services affect startups in India?
They damage consumer trust and investor confidence, leading to reputational loss.
Q17. How long do Consumer Court cases take in India?
Simple refund and service deficiency cases may take 3–12 months depending on jurisdiction.
Q18. What should other consumers learn from this complaint?
Always verify service reliability and reviews before subscribing to domestic help providers.
Q19. What role does Choice4Voice.com play in such cases?
It highlights genuine consumer complaints and can escalate legally if unresolved.
Q20. What is the key takeaway from Rahul Batra’s complaint?
That customer trust is more important than promotions, and service providers must honor their commitments or face legal action.
