Customer Sayar Preet raised a complaint against Burger King Zirakpur outlet for delayed order delivery, poor customer support, and lack of accountability. Read the full case details and how Choice4Voice.com helps consumers escalate complaints effectively.
Note: If this issue has been resolved, either Burger King representatives or the complainant (Mr. Sayar Preet) can contact us at Support@choice4voice.com. Once verified, we will update this article to mark the issue as Resolved or remove it if requested.
Complaint Summary Table : Burger King Complaint – Sayar Preet Reports Poor Service & Order Delay (Zirakpur Outlet)
| Details | Information |
|---|---|
| Complainant | Sayar Preet |
| Company | Burger King (Zirakpur Outlet) |
| Nature of Complaint | Order delay, unreachable store contact, poor staff response |
| Order Number | #2003 |
| Order Time | 7:52 PM |
| Expected Delivery | 8:37 PM |
| Actual Situation | Order not delivered even by 9:10 PM |
| Customer Action | Visited store personally to collect |
| Amount Paid | ₹332.86 |
| Resolution Demanded | Full refund, staff accountability, better escalation process |
| Original Source | LinkedIn Post by Sayar Preet |
Full Complaint Write-Up
On 17th August 2025, customer Sayar Preet, an Ecommerce Executive, shared his frustration on LinkedIn regarding an extremely disappointing experience with Burger King Zirakpur outlet.
He had placed an order #2003 at 7:52 PM, with an estimated delivery time of 8:37 PM. However, even by 9:10 PM, the food had not been delivered. Hungry and frustrated, Mr. Preet was forced to visit the store personally to pick up his food.
The issue worsened when the contact number provided in the Burger King app was switched off. Upon reaching the store, staff denied responsibility for the number, refused accountability, and failed to offer any apology or resolution.
Mr. Preet paid ₹332.86 for the order but received neither timely service nor professional support. He is now demanding:
- A full refund for the inconvenience caused.
- Proper investigation into the incident.
- Verification of store contact numbers.
- Staff training on customer escalation handling.
This case highlights serious gaps in service management and accountability at Burger King’s franchise outlets, which can significantly harm customer trust in the global fast-food chain.
Role of Choice4Voice.com
At Choice4Voice.com, we are committed to amplifying consumer voices when they face negligence from companies.
- How it works: Customers can submit their complaints directly via our Submit Your Complaint Page. Once verified, we publish the case on our website and LinkedIn to create public visibility and corporate accountability.
- For faster results: Customers can also tag our official LinkedIn page, and our team will document the issue in a professional article format like this one.
- Impact: By making such complaints public, we help pressure companies into resolving consumer grievances more quickly, ensuring better accountability.
Our platform operates as a consumer advocacy initiative, not for profit, but to ensure that customer voices are heard, documented, and addressed.
Q&A Section – Most Commonly Asked Questions
1. What is the complaint against Burger King Zirakpur about?
The complaint involves delayed delivery, non-functional contact numbers, poor staff accountability, and lack of customer support.
2. Who filed the complaint?
The complaint was filed by Sayar Preet, an Ecommerce Executive, via LinkedIn.
3. What was the order number?
The order number was 2003.
4. What time was the order placed?
The order was placed at 7:52 PM.
5. What was the promised delivery time?
The estimated delivery time was 8:37 PM.
6. When did the complainant take action?
At 9:10 PM, when the order still hadn’t arrived, the complainant personally visited the store.
7. What happened when the customer called the store?
The phone number provided in the app was switched off, and the staff later denied responsibility.
8. Did the staff provide any resolution?
No. According to the complainant, the staff refused responsibility and offered no apology or solution.
9. How much money did the customer spend?
The customer spent ₹332.86.
10. What resolution is the complainant seeking?
A full refund, investigation into mismanagement, verified contact numbers, and staff training.
11. Why is this complaint significant?
It shows service mismanagement and lack of accountability at a franchise outlet of a global brand.
12. Does Burger King have a responsibility in this case?
Yes, as a global brand, Burger King must ensure franchise outlets uphold service standards and maintain proper escalation processes.
13. Could this be a recurring issue?
Yes, if not addressed, such mismanagement could affect multiple customers.
14. What should Burger King do to resolve this?
They should refund the customer, investigate the store staff, verify contact details, and introduce stricter service training.
15. How does Choice4Voice.com help in such complaints?
Choice4Voice.com publishes genuine consumer complaints online and on LinkedIn, helping to escalate issues publicly and pressure companies into action.
16. How can customers submit complaints to Choice4Voice.com?
By visiting the Submit Your Complaint Page and filling in their details.
17. Can complaints be updated once resolved?
Yes. If a brand or complainant informs us at Support@choice4voice.com, we will mark the case as resolved or remove it.
18. Why is public visibility important in consumer complaints?
It ensures that companies cannot ignore grievances and encourages faster resolution.
19. What is the financial impact on the complainant?
Though the amount is ₹332.86, the bigger concern is trust, accountability, and customer respect.
20. What lesson can other consumers learn from this?
Always verify order delays, keep records, and escalate issues to platforms like Choice4Voice.com to ensure visibility.
21. What can Burger King do long-term to prevent such cases?
Implement stricter franchise monitoring, improve customer support training, and maintain verified contact details.
✅ Conclusion:
The case of Burger King Zirakpur highlights how even small failures in customer service can lead to major trust issues. Platforms like Choice4Voice.com ensure that such consumer grievances do not go unheard and push brands to take responsibility.
