Zoomcar left Carrier management trainee Shubham Chhangani stranded at 2 AM and later refused to refund battery replacement costs despite promising it. Is this how India’s top rental platform treats customers?
Consumer Complaint Report
| Complainant Name | Shubham Chhangani |
|---|---|
| Profession | Management Trainee at Carrier |
| Incident Date | August 2025 |
| Company Involved | Zoomcar |
| Booking ID | JPSNO9HLB |
| Problem Faced | Car breakdown, refund promised but denied |
| Proof Submitted | Handwritten bill, invoice, warranty card |
Zoomcar’s Midnight Meltdown: A True Story of False Promises and Customer Neglect
What happens when a reputable Indian car rental service abandons you at 2AM in the middle of your journey?
Shubham Chhangani a Management Trainee at Carrier found out the hard way.
He booked a self-drive vehicle with Zoomcar, trusted their process, followed their instructions, and even paid out of pocket when the car broke down. But what he received in return was not gratitude it was betrayal.
Zoomcar’s Vehicle Breaks Down at 2AM
During a late-night journey, Shubham’s Zoomcar suddenly stopped working due to a dead battery. Stuck in the dark and vulnerable, he immediately contacted Zoomcar support.
Instead of sending help, Zoomcar instructed him to fix the battery himself and promised reimbursement upon submitting the bill.
Trusting the brand, Shubham arranged a mechanic, paid from his own pocket, and got a handwritten bill, the only kind available at that hour.
Zoomcar’s Promise Was a Lie
Later, Shubham obtained a proper GST invoice and warranty card and submitted them as directed.
But then came the real shock Zoomcar denied the refund outright.
This, despite:
- Clear instructions from Zoomcar’s own team
- Proof of payment
- Complete documentation
What started as a customer seeking help ended in a corporate betrayal.
“Zoomcar Failed on Every Level”
Shubham didn’t mince words in his public post:
“Zoomcar first directed us to spend out of pocket, promised reimbursement, and is now going back on its word. This is not just poor service it’s a complete disregard for customer experience and basic ethics.”
He rightly points out that trust, support, and reliability are the pillars of any travel brand and Zoomcar failed on all three.
Choice4Voice.com Demands Immediate Action
Zoomcar owes this customer:
- A full refund
- A formal apology
- A review of internal emergency support practices
Brands that operate in essential mobility services cannot afford to play with consumer safety and financial trust.
Advice for Zoomcar Users: Don’t Make These Mistakes
If you’re thinking of booking a Zoomcar, here are some real-world precautions:
- Get everything in writing promises on the phone don’t count
- Avoid paying upfront for repairs unless Zoomcar explicitly guarantees refund
- Document your calls and messages
- Save all bills and invoices, no matter how small
Join the Consumer Movement at Choice4Voice.com
Have you been mistreated by a brand or service provider?
At Choice4Voice.com, we help you amplify your voice, push companies to act, and make sure the public knows the truth.
📢 Submit your complaint at www.Choice4Voice.com and let us hold the powerful accountable.
Disclaimer:
This article is based on a publicly posted experience by Shubham Chhangani on LinkedIn. Choice4Voice.com is committed to fair reporting and invites Zoomcar to respond and resolve this matter transparently.
