Gaurav Bansal, Lead Backend Engineer at MakeMyTrip, has filed a complaint against Cars24 over a 7-month delay in car ownership transfer. Despite multiple follow-ups since July 28, he received only generic responses. Read the full complaint, Cars24’s role, and how Choice4Voice.com helps consumers fight for resolution.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : Cars24 Complaint – Gaurav Bansal Alleges 7-Month Delay in Car Ownership Transfer | Lead Engineer at MakeMyTrip
| Complainant Name | Gaurav Bansal |
|---|---|
| Email ID | Not disclosed publicly |
| Company Involved | Cars24 |
| Complaint Type | Delay in Ownership Transfer |
| Car Sale Date | Around 7 months ago |
| Follow-up Start Date | 28th July |
| Current Status | Ownership still not transferred |
| Employment | Lead Backend Engineer at MakeMyTrip |
Gaurav Bansal’s Complaint Against Cars24
Gaurav Bansal, a Lead Backend Engineer at MakeMyTrip, sold his car through Cars24 approximately seven months ago. While Cars24 is known for providing a quick and hassle-free car selling process, in Gaurav’s case, the ownership transfer has still not been completed, even after repeated follow-ups.
Despite contacting Cars24 multiple times since 28th July, Gaurav only received generic responses such as “the process is still in progress.” The prolonged delay has left him frustrated and uncertain about the legal implications of the car still being under his name.
Why Ownership Transfer Delay is a Serious Issue
When a car is sold, ownership transfer is one of the most critical steps. Until the transfer is completed:
- The seller remains legally liable for any accident, crime, or violation involving the vehicle.
- Pending fines, challans, or misuse of the car could wrongly implicate the previous owner.
- The seller’s peace of mind and financial security are at risk.
In Gaurav’s case, a 7-month delay raises red flags about transparency, process efficiency, and accountability at Cars24.
About Cars24
Cars24 is one of India’s largest platforms for buying and selling used cars. The company promotes itself as a fast, reliable, and hassle-free car-selling service, with instant price quotes, quick documentation, and secure payments.
However, several customers have raised concerns regarding delayed ownership transfers and incomplete RTO formalities, which contradict the brand’s promise of smooth transactions.
This complaint highlights the need for Cars24 to improve its post-sale services and ensure that sellers are not left vulnerable after selling their vehicles.
Choice4Voice.com – Empowering Consumers
At Choice4Voice.com, we stand with consumers like Gaurav Bansal who face unnecessary delays and negligence from companies.
👉 If you are also struggling with:
- Delayed car ownership transfer after selling
- RTO-related issues or challans after car sale
- Unresponsive customer support from car-selling platforms
You can submit your complaint on Choice4Voice.com. We highlight genuine cases to create visibility and pressure companies into acting responsibly.
LinkedIn Post Reference
This complaint was originally raised by Gaurav Bansal on LinkedIn.
(LinkedIn post link)
About the Author – Gaurav Bansal
Gaurav Bansal is a Lead Backend Engineer at MakeMyTrip, specializing in Python, Django, REST APIs, and scalable backend systems. With years of experience in building reliable technology solutions, he values efficiency and transparency qualities he expected from Cars24 when selling his car.
However, the prolonged delay in ownership transfer has prompted him to share his experience publicly, urging Cars24 to resolve the matter quickly.
Frequently Asked Questions (FAQs)
Q1. Who is the complainant in this Cars24 case?
The complainant is Gaurav Bansal, Lead Backend Engineer at MakeMyTrip.
Q2. What is his main complaint?
He sold his car to Cars24 seven months ago, but the ownership transfer is still pending.
Q3. Since when has he been following up?
He started raising follow-ups from 28th July, but only received generic replies.
Q4. What risk does delayed ownership transfer pose?
The seller remains legally responsible for accidents, crimes, fines, or misuse involving the car.
Q5. How long does ownership transfer usually take?
Normally, RTO transfer should be completed within 30-90 days, depending on state regulations.
Q6. Why is Cars24 facing criticism here?
Because despite being a reputed brand, Cars24 failed to complete ownership transfer even after 7 months.
Q7. What action is Gaurav demanding?
He wants Cars24 to finalize the transfer immediately and provide confirmation.
Q8. Can such issues impact a seller’s CIBIL score?
Indirectly, yes if challans or penalties remain unpaid under the seller’s name, they may face credit implications.
Q9. What can a seller do if ownership is not transferred?
- File a complaint with Cars24 in writing.
- Escalate to the RTO.
- Seek help from consumer forums.
- Submit a case on Choice4Voice.com.
Q10. Is Cars24 legally accountable?
Yes. As an intermediary, Cars24 is responsible for ensuring the buyer completes the ownership transfer.
Q11. Can a car be misused if still in the seller’s name?
Yes. Any unlawful activity could legally implicate the seller, since RTO records still show them as the owner.
Q12. What documents are involved in ownership transfer?
Form 28, Form 29, Form 30, NOC from the bank (if loan exists), and RC transfer documents.
Q13. Can a delayed transfer result in traffic fines?
Yes. E-challans are issued in the name of the registered owner until the transfer is complete.
Q14. What recourse do consumers have against Cars24?
They can approach consumer courts and escalate on platforms like Choice4Voice.com.
Q15. How can one check if ownership transfer is done?
By verifying details on the VAHAN portal or at the local RTO.
Q16. Is Cars24 the only platform facing such issues?
No, but similar complaints have surfaced about delays in RTO processes with multiple platforms.
Q17. How can customers protect themselves?
Always insist on getting a Delivery Note and Seller’s Agreement confirming that liability is transferred to the buyer.
Q18. Does Cars24 guarantee safe transactions?
Cars24 promises a hassle-free process, but real experiences vary, as highlighted in this case.
Q19. What should Gaurav do next?
He should demand a written timeline from Cars24 and consider escalating to consumer forums.
Q20. Where can other sellers share their experiences?
On Choice4Voice.com, which amplifies consumer complaints and ensures visibility.
Choice4Voice.com Is Here to Help You
If you are facing a similar issue and would like our support in highlighting your concern, we are here to assist.
Simply write a LinkedIn post and tag our official page Choice4Voice.com
Submit your complaint directly : https://choice4voice.com/submit-your-complaint/
Our team will review and feature your case on our website to ensure it gets the attention it deserves.
