Kumar Shivam reports Crossbeats for misleading customers by charging for dash cam installation services not available in Ranchi. Complaint highlights false promises, lack of refund, and poor customer service.
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Complaint Summary : Crossbeats Complaint – False Installation Promise for RoadEye DC03 Dash Cam
| Complainant | Kumar Shivam |
|---|---|
| Designation | Officer at PNB |
| Complaint Type | Misleading Service Promise / Non-Refund |
| Company/Brand | Crossbeats |
| Product | RoadEye DC03 4K Dash Cam |
| Purchase Date | 2nd March 2025 |
| Delivery Date | 5th March 2025 |
| Service Purchased | Installation Service – ₹1500 |
| Location | Ranchi |
| Issues Reported | Installation service unavailable despite being listed, false promises, refusal to refund |
| Impact | Monetary loss, time wasted, misleading advertisement |
| Action Requested | Refund of installation amount, accountability for misleading claims |
Full Complaint Details
Kumar Shivam, an Officer at PNB, shared his grievance against Crossbeats regarding a false installation service promise for their product RoadEye DC03 4K Dash Cam.
He purchased the dash cam on 2nd March 2025 from Crossbeats’ official website along with an installation service priced at ₹1500, since the site showed installation support across 100+ cities including Ranchi.
Timeline of events:
- 5th March 2025 – Product delivered to his Ranchi address.
- He was informed that he would receive a call from Crossbeats’ installation team within 5–7 working days.
- Despite multiple follow-ups, installation was never scheduled. Each time, the support team promised “installation will be done the next day,” which never happened.
- Finally, the company responded that installation services were not available in Ranchi and refused to refund the installation fee.
This not only caused monetary loss and frustration, but also highlighted a serious issue of misleading advertisement and unethical practices by Crossbeats.
Why This Complaint Matters
- False commitments – The website listed Ranchi as a serviceable location when in reality, services were not available.
- Unfair trade practice – Collecting payment for a service that cannot be delivered violates consumer rights.
- No refund policy – Refusal to refund for undelivered services shows lack of accountability.
- Brand trust at stake – Such practices damage consumer trust and credibility of the brand.
Demands Raised by the Complainant
✔ Full refund of ₹1500 collected for installation services.
✔ Accountability from Crossbeats management for misleading claims.
✔ Assurance that such deceptive practices will not be repeated with other customers.
Legal & Consumer Rights Perspective
Under the Consumer Protection Act, 2019, Crossbeats’ actions could be challenged under:
- Misleading Advertisements – Displaying Ranchi as a valid service location despite being unserviceable.
- Unfair Trade Practices – Charging for services not provided.
- Deficiency in Service – Failure to deliver installation support as promised.
Kumar Shivam can escalate his grievance to:
- District Consumer Disputes Redressal Forum for refund and compensation.
- National Consumer Helpline (1915 / 1800-11-4000).
- Advertising Standards Council of India (ASCI) for false claims.
About Crossbeats
Crossbeats is an Indian consumer electronics brand offering smartwatches, audio devices, and car accessories. Despite its growing popularity, multiple customers have reported issues with after-sales support and misleading promises.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we empower customers by amplifying their voices.
- We document genuine complaints in a professional and impactful way.
- We help ensure brands are held accountable.
- We guide consumers in taking the next steps for legal and regulatory resolution.
👉 Submit your complaint directly here: https://choice4voice.com/submit-your-complaint/
Original LinkedIn Post
Read Kumar Shivam’s LinkedIn Post Here
Frequently Asked Questions (FAQs)
Q1. Who filed the complaint against Crossbeats?
The complaint was filed by Kumar Shivam, Officer at PNB.
Q2. What product was purchased?
He bought the RoadEye DC03 4K Dash Cam.
Q3. What was the additional service purchased?
An installation service worth ₹1500, promised for Ranchi.
Q4. Was the installation ever provided?
No, despite repeated follow-ups, Crossbeats never scheduled the installation.
Q5. What reason did Crossbeats give?
They later claimed installation services were not available in Ranchi.
Q6. Did the company offer a refund?
No, they refused to refund the installation amount.
Q7. Why is this considered misleading?
Because the website clearly listed Ranchi as a serviceable location.
Q8. What financial loss did the complainant face?
He lost ₹1500 paid for undelivered services.
Q9. Is this a case of unfair trade practice?
Yes, charging for unavailable services falls under unfair trade practices.
Q10. Can Kumar Shivam take legal action?
Yes, he can file a complaint under the Consumer Protection Act, 2019.
Q11. Which authorities can handle this issue?
The Consumer Forum, National Consumer Helpline, and ASCI.
Q12. What remedies can be sought?
Refund, compensation, and action against Crossbeats for misleading advertisements.
Q13. How does this affect Crossbeats’ reputation?
It raises serious doubts about transparency and customer service.
Q14. Could this happen to other customers?
Yes, unless Crossbeats corrects its practices, others may face similar issues.
Q15. What should customers check before purchasing?
Verify service availability in their city directly with customer support.
Q16. Why is this complaint important?
It highlights how brands may exploit service listings to push sales.
Q17. What are Kumar Shivam’s main demands?
Refund of ₹1500, accountability, and corrective measures by Crossbeats.
Q18. How long did he wait for installation?
More than a week with repeated false promises.
Q19. What consumer rights were violated?
Right to be informed, right to fair trade, and right to redressal.
Q20. How can Choice4Voice.com help others in similar cases?
By publishing complaints, guiding with legal options, and pressuring companies for fair resolutions.
