Satish Gumma exposes shocking allegations against Crossbeats for sending used & defective products instead of new replacements. Full details, evidence, and consumer rights explained on Choice4Voice.com
Complaint Summary : Crossbeats Scam Exposed Customer Alleges Fraudulent Replacement of Used & Defective Product Complaint by Satish Gumma
| Details | Information |
|---|---|
| Complainant Name | Satish Gumma |
| Company Involved | Crossbeats |
| Nature of Complaint | Fraudulent replacement of defective product with same used item |
| Main Issue | Customer paid for a new product but was given defective, used items repeatedly |
| Proofs Shared | Links to unsealed product, call confirmations, repeated defective replacements |
| Complainant Statement | Crossbeats customer service lied, refused to provide new replacement, and blocked the complainant instead of resolving the issue |
| Platform Raised | |
| Date of Complaint | August 2025 |
| Resolution Demanded | A brand new replacement, accountability from Crossbeats, and fair treatment of all victims |
Detailed Write-Up
Introduction
Consumer trust forms the foundation of any brand. However, when companies fail to honor commitments and instead engage in questionable practices, they not only damage individual customers but also erode confidence in the entire e-commerce ecosystem.
This is precisely what Satish Gumma, an Embedded Software Engineer, has alleged against Crossbeats, a brand known for its audio and wearable products. His complaint highlights what he calls a fraudulent replacement scam where instead of providing a new replacement for a defective product, the company allegedly returned the same used and faulty item.
The Complaint in Detail
According to Satish Gumma, his experience with Crossbeats unfolded as follows:
- He initially received an unsealed, used, and defective product with missing components.
- He contacted customer support and clearly demanded a brand-new replacement, refusing to accept the same defective product back.
- A support executive confirmed multiple times that he would indeed receive a new replacement product.
- However, Crossbeats allegedly sent back the same defective unit, ignoring his concerns.
- When he raised this again, the executive denied ever promising a new product, leaving him shocked and harassed.
- Instead of resolving the matter, several Crossbeats employees allegedly blocked him on LinkedIn.
Satish has provided documented proof through LinkedIn links, screenshots, and call confirmations, showing how the promises made by the company were not fulfilled.
Larger Allegations Against Crossbeats
The complaint also raises broader concerns:
- Multiple customers have faced similar issues of being sent used & defective products.
- Victims allege that the company’s strategy is to exhaust customers by ignoring complaints until they give up.
- The company’s leadership has been accused of misleading promotions to build fake trust among customers.
If true, these allegations raise serious ethical and legal questions about Crossbeats’ operations since 2015.
Choice4Voice.com’s Stand
At Choice4Voice.com, we stand as a consumer advocacy platform ensuring that genuine customer complaints reach a wider audience, compelling companies to act responsibly.
We carefully verify each case and present it in a professional, fact-based manner to ensure accountability. Crossbeats must address these allegations publicly to restore customer trust.
If companies ignore such voices, platforms like ours ensure the issues are highlighted, increasing pressure through public visibility.
Customers like Satish Gumma should not have to go through harassment when all they expect is a new product for the money they paid.
Q&A Section – Detailed Consumer Awareness
1. What is the core complaint against Crossbeats?
The complaint alleges that Crossbeats sent a used and defective product instead of a brand-new replacement, despite repeated confirmations from customer support.
2. Why is this considered fraudulent?
Because the customer paid for a new product, not a used or defective one. Misleading customers into accepting faulty goods violates consumer protection laws.
3. What evidence has been shared by the complainant?
Proofs include links showing the defective product, screenshots of communication, and confirmations from support executives promising a new replacement.
4. Did Crossbeats resolve the complaint?
As of now, the complaint suggests no resolution. Instead, the company representatives allegedly blocked the complainant on LinkedIn.
5. Is this an isolated case?
According to the complainant, many other customers have faced similar experiences.
6. What rights does the consumer have in such cases?
Under the Consumer Protection Act, 2019 (India), customers have the right to:
- Receive goods as promised.
- Seek refunds or replacements for defective items.
- File legal complaints for unfair trade practices.
7. Can a customer refuse to accept a defective replacement?
Yes, customers are entitled to demand a brand-new replacement if they originally paid for new goods.
8. Can GST be applied to such defective replacements?
GST is applicable on the sale of goods, but if defective or used products are sent as new, it may qualify as misrepresentation.
9. What legal remedies are available?
- Filing a complaint on the National Consumer Helpline (NCH).
- Approaching the Consumer Disputes Redressal Commission (CDRC).
- Seeking damages for harassment and financial loss.
10. How can social media help in such cases?
Posting complaints on platforms like LinkedIn creates public pressure, compelling companies to respond faster than through private emails or calls.
11. Is blocking customers a fair business practice?
No. Blocking customers instead of resolving their grievances is considered unethical and damages a company’s credibility.
12. What role does Choice4Voice.com play in such disputes?
We highlight genuine consumer cases, ensuring visibility so companies are pressured to resolve them fairly and quickly.
13. What should customers do if they receive a defective product?
- Document proof (photos, videos, chats).
- Contact customer support in writing.
- Demand replacement/refund formally.
- Escalate via legal and consumer forums if ignored.
14. Can companies be penalized for such practices?
Yes. Under the Consumer Protection Act, fines and penalties can be imposed, and companies may also face reputational damage.
15. Why is consumer awareness important here?
Because many customers silently accept defective products, enabling such practices to continue unchecked.
16. What impact does this have on brand trust?
Repeated incidents can erode consumer trust, leading to negative publicity and loss of loyal customers.
17. How do such complaints affect other consumers?
By sharing such cases publicly, other consumers become aware and cautious before making purchases.
18. Can Crossbeats restore its image?
Yes, but only by acknowledging the mistake, issuing genuine replacements/refunds, and improving customer support.
19. What lessons can customers learn from this?
- Always keep written proof.
- Never accept defective replacements.
- Use consumer rights platforms to raise awareness.
20. Should the complainant pursue legal action?
If the company continues ignoring the complaint, legal escalation is the best option to seek justice and prevent recurrence.
21. How can consumers unite for stronger impact?
By collectively raising complaints on platforms like Choice4Voice.com, customers can amplify their voices and demand accountability.
Conclusion
This case highlights a serious concern: sending used and defective products under the guise of new replacements is unacceptable. If brands like Crossbeats fail to resolve such complaints, they risk losing consumer trust permanently.
At Choice4Voice.com, we are committed to ensuring that voices like Satish Gumma’s are heard, documented, and highlighted until companies are forced to take action.
Consumers deserve transparency, fairness, and respect not harassment, silence, or fraudulent practices.
🔗 Original LinkedIn Post: Satish Gumma’s Complaint
📢 If you are facing a similar issue, submit your complaint via the Submit Your Complaint page at Choice4Voice.com. We ensure that your voice reaches the right audience and increases pressure on companies to act responsibly.
