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Submit your complaint →Vivek Mitra, a customer of State Bank of India (SBI), has raised serious concerns over a potential data leak after receiving a fraud call containing his personal details. Read the full report on Choice4Voice.com to understand how such scams happen, what legal actions can be taken, and how Choice4Voice.com helps victims of banking frauds.
Complaint Summary
| Complainant Name | Vivek Mitra |
|---|---|
| Profession | BFSI Operations Specialist at EXL |
| Bank Involved | State Bank of India (SBI) |
| Issue | Fraud call revealing personal details allegedly from SBI’s database |
| Key Concern | Suspected data leak and inadequate customer data protection |
| Date of Incident | November 2025 |
| Platform Raised On | |
| Concerned Authorities | State Bank of India (SBI), Reserve Bank of India (RBI) |
Full Complaint Details
Vivek Mitra, a BFSI professional from EXL, recently reported a deeply concerning incident involving the State Bank of India (SBI). According to his LinkedIn post, he received a fraudulent call from an individual claiming to be from SBI.
What alarmed him most was that the scammer already had access to his full name, registered email address, and residential address indicating that this might not be an ordinary phishing attempt but a possible data breach.
Mitra expressed his frustration by demanding transparent answers from SBI and accountability from regulatory bodies like the Reserve Bank of India (RBI). He raised four crucial points in his complaint:
- Explanation on Data Access: How did the fraudster obtain verified personal information of an SBI customer?
- Preventive Measures: What new cybersecurity steps has SBI implemented to protect its customers?
- Repetitive Scam Calls: Why are customers continually targeted by KYC update frauds under SBI’s name?
- Public Accountability: When will SBI publicly address data protection failures?
He emphasized that this incident goes beyond a normal scam it could be indicative of unauthorized data sharing or leakage from within systems connected to India’s largest public sector bank.
Legal Case Can Be Filed
Based on the information shared, the following legal cases and actions may be applicable:
| Applicable Law/Act | Description & Action |
|---|---|
| Information Technology Act, 2000 (Section 43A & 72) | SBI may be held accountable if customer data is found to be compromised or mishandled. |
| Indian Penal Code (IPC Section 419 & 420) | Fraud and impersonation by the caller are punishable offenses. |
| Cybercrime Reporting (National Cyber Crime Portal) | The incident can be reported on cybercrime.gov.in under “Banking Fraud / Phishing.” |
| RBI Ombudsman Complaint | The complainant can file a grievance under the RBI Integrated Ombudsman Scheme for banking negligence. |
How Choice4Voice.com Can Help
Choice4Voice.com helps consumers like Vivek Mitra by:
- Publicly documenting verified consumer complaints.
- Highlighting unresolved banking and cybersecurity issues.
- Assisting complainants in drafting legal notices and submitting cases to the RBI Ombudsman.
- Spreading public awareness to pressure banks into prompt action.
Consumers can submit their verified complaints through the official complaint form available on Choice4Voice.com. Once verified, the issue is published and shared across LinkedIn to reach relevant authorities and news networks.
Step-by-Step Guide to File a Complaint
1. File a Cybercrime Complaint
Visit https://cybercrime.gov.in → Choose Report Other Cyber Crime → Select Banking Fraud → Fill out details and attach evidence (call recordings, screenshots, SMS, etc.).
2. Email to SBI Grievance Cell
Send an email to chairman@sbi.co.in or gm.customer@sbi.co.in with subject line:
“Urgent: Data Leak & Fraudulent Call Complaint – Customer Privacy Violation”
3. File an RBI Ombudsman Complaint
Visit https://cms.rbi.org.in → Register complaint against State Bank of India → Upload documents and explain that fraudsters have access to customer data.
4. Legal Notice (Optional)
If unresolved, a consumer can issue a legal notice under Section 43A of the IT Act citing negligence in safeguarding sensitive data.
Pre-Drafted Complaint Template (Email to SBI)
Subject: Urgent: Data Leak & Fraudulent Call Complaint – Customer Privacy Violation
Dear SBI Grievance Officer,
I am writing to report a serious incident where a fraud caller, claiming to be from SBI, contacted me with access to my personal details such as my full name, email address, and home address. This raises a major concern about a possible data leak from your systems.
Please investigate this matter urgently and provide clarity on:
- How my data was accessed by an unauthorized person.
- What steps SBI is taking to strengthen customer data protection.
Kindly treat this as an urgent complaint and share a written response within 7 working days as per RBI’s grievance redressal norms.
Regards,
[Your Full Name]
[Registered Email ID with SBI]
[Date of Incident]
Author
Vivek Mitra is an experienced BFSI professional specializing in operations and process improvement within the P&C Insurance sector. With a strong understanding of financial compliance, he raised this issue to promote awareness about data privacy and cyber risk management in Indian banking.
Frequently Asked Questions (FAQs)
Q1. What should I do if I receive a fraud call claiming to be from SBI?
Immediately disconnect the call and do not share any personal or banking details. Report it to cybercrime.gov.in.
Q2. Can a scammer really have access to my SBI details?
Yes. Such incidents often result from phishing, insider leaks, or data exposure through unauthorized databases.
Q3. Is SBI responsible if customer data is leaked?
Under Section 43A of the IT Act, banks are liable for negligence in protecting sensitive data.
Q4. How do I report a suspicious call to SBI?
Forward the details to epg.cms@sbi.co.in or call 1800-11-2211 (official helpline).
Q5. What documents should I keep as evidence?
Keep screenshots of the call log, phone number, any SMS or email from the scammer, and complaint acknowledgment numbers.
Q6. How long does RBI take to respond?
Usually, within 30 days under the Integrated Ombudsman Scheme.
Q7. Can I get compensation for a data leak?
Yes, consumers can seek compensation under IT Act Section 43A for damages caused by negligence.
Q8. Are fraud calls increasing in India?
Yes, cyber fraud cases rose significantly in 2025 due to data breaches and weak KYC verification channels.
Q9. Can I file an FIR for data theft?
Yes, under IPC Section 379 (theft) and IT Act Section 66, you can register a case at your nearest cyber police station.
Q10. How can Choice4Voice.com assist?
We can help you draft professional complaints, share your case publicly, and connect you with legal support.
Q11. What is the RBI Ombudsman scheme?
It allows customers to resolve disputes with banks free of cost within 30 days.
Q12. Can I demand written proof of investigation from SBI?
Yes, customers can demand an official response or closure report under RBI guidelines.
Q13. What if the scammer used my personal data for fraud?
Immediately freeze your accounts, update passwords, and file both cybercrime and police complaints.
Q14. How can I secure my SBI account now?
Change your internet banking and email passwords immediately and enable two-factor authentication.
Q15. Is sharing this incident on social media useful?
Yes, public awareness often compels quicker action from organizations.
Q16. What should I avoid after receiving a fraud call?
Never click on links, install apps, or share OTPs or UPI PINs.
Q17. Can I approach the Consumer Forum?
Yes, you can file under the Consumer Protection Act, 2019 for service deficiency.
Q18. Is data protection a fundamental right in India?
Yes, as per the Supreme Court judgment in Justice K.S. Puttaswamy vs. Union of India (2017).
Q19. What legal proof can I present to RBI?
Attach your complaint copy, acknowledgment from SBI, and cybercrime report number.
Q20. What can RBI do in such cases?
RBI can direct the bank to investigate, compensate, and strengthen data protection systems.
Read full story on Choice4Voice.com — India’s consumer advocacy platform helping victims of financial fraud and data breaches get justice.
