Customer Name: Arundhoti Debnath
Email: ar*****@gmail.com
WhatsApp: 60*****00
Complaint Type: Defective Product/ No Response
Company/Brand: Nykaa
Product/Service: Protein powder
Order No / Service No: NYK-287177056-5996421
Issue Description: So I ordered a protein powder from nykaa and when I received the order it was not seem protein powder inside seal was opened and foul smelling. So I immediately complained in nykaa with photos and they accepted to refund and collect the product but after waiting multiple times the product was smelling very bad completely intolerable and I had to throw it away. I waited one week before throwing it but the smell was unbearable. Then I told nykaa and they said they cannot refund because I don’t have the product now. But they failed to pick up my product. I complained multiple times email multiple times but they refused to refund it.
Date of Incident: 7/22/2025
Company’s Response: They refused to refund it.
Additional Comments: I want my refund. I have screenshot of chats and emails and photo of the product and opened sealed and everything.
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