MD. Aakib Jawed has raised a complaint against Delhivery regarding a missing return packet (AWB 13090319260252). The shipment shows as RTO delivered, but the goods were never received. Read the full case and how Choice4Voice.com helps consumers escalate unresolved delivery issues.
Note: If this issue is resolved, the concerned brand or the complainant may contact us at support@choice4voice.com. After proper verification, we will either update this article as “Resolved” or delete it, ensuring fairness to both parties.
Complaint Summary : MD. Aakib Jawed Complaint Against Delhivery | Return Packet Issue (AWB 13090319260252)
| Details | Information |
|---|---|
| Complainant | MD. Aakib Jawed |
| Verification Status | Verified |
| Profession | IT Software Sales Professional, 10+ years of experience |
| Company | Delhivery |
| Issue Type | Return Shipment / RTO Delivery Dispute |
| AWB Number | 13090319260252 |
| Complaint Raised On | August 2025 |
| Status as per Delhivery | Marked as RTO Delivered |
| Actual Status | Not received by customer |
| Escalation Level | Public complaint on LinkedIn |
| Original Post | LinkedIn Complaint |
Background of the Complaint
MD. Aakib Jawed, a professional with over 10 years of experience in IT software sales, product sales, and business analysis, raised a serious concern against Delhivery, one of India’s largest logistics and courier companies.
The complaint revolves around a return shipment with AWB 13090319260252. According to Delhivery’s tracking system, the package was marked as RTO (Return to Origin) delivered. However, the complainant categorically stated that the return goods were never received.
This discrepancy has left the consumer frustrated and forced to escalate the issue publicly on LinkedIn, demanding that Delhivery investigate and ensure the goods are returned immediately.
Key Issues Highlighted
1. Discrepancy in Shipment Status
While Delhivery’s system reflects the status as “RTO Delivered”, the consumer has not received the goods. This raises questions about tracking accuracy and accountability.
2. Financial and Personal Loss
Return shipments often involve goods of significant value. Non-delivery leads to direct financial loss and disrupts business operations for professionals and small enterprises.
3. Lack of Transparency
The complainant reported no clear explanation from Delhivery’s end regarding the actual whereabouts of the return packet. This lack of transparency undermines consumer trust.
4. Need for Escalation
With no satisfactory response from customer support, MD. Aakib Jawed was forced to post his grievance publicly in order to attract the attention of senior management.
Importance of Accurate Return Logistics
In the e-commerce and logistics industry, RTO (Return to Origin) is a common process where undelivered shipments are sent back to the seller or original sender. For this process to work smoothly:
- Accurate tracking must reflect the real status of the shipment.
- Proof of delivery must be provided when marking an item as returned.
- Clear communication is essential to ensure both the sender and receiver know the package’s status.
Inaccurate RTO handling not only causes financial damage but also creates serious accountability issues for logistics providers like Delhivery.
Consumer Expectations from Delhivery
From a reputed logistics brand like Delhivery, consumers expect:
- Accurate and real-time tracking of shipments.
- Proper handover and delivery confirmation for RTO shipments.
- Clear communication channels in case of disputes.
- Prompt resolution when customers raise discrepancies.
- Strong accountability measures to avoid repeat issues.
Broader Concerns with Indian Logistics Services
The complaint sheds light on recurring challenges faced by Indian consumers when dealing with courier and logistics companies. Common problems include:
- Packages marked as delivered without actual delivery.
- Mismanagement of return shipments, leading to disputes.
- Unresponsive customer service, forcing consumers to escalate.
- Lack of accountability mechanisms for lost or misplaced goods.
As e-commerce continues to grow in India, ensuring transparent and reliable logistics services becomes essential for customer trust.
Consumer Rights in Delivery Disputes
Under the Consumer Protection Act, 2019, consumers have the right to:
- Accurate service delivery and proper tracking.
- Refunds or compensation in case of lost or mishandled shipments.
- Fair treatment during dispute resolution.
If companies like Delhivery fail to resolve such issues, consumers can:
- Escalate complaints through the National Consumer Helpline (NCH).
- File disputes with the Consumer Disputes Redressal Forum.
- Use independent advocacy platforms such as Choice4Voice.com to bring attention to unresolved cases.
Role of Choice4Voice.com
The case of MD. Aakib Jawed vs. Delhivery has been highlighted on Choice4Voice.com, a dedicated consumer advocacy platform.
Choice4Voice.com helps consumers by:
- Publishing detailed complaint reports for greater visibility.
- Ensuring cases reach a wider audience, including company leadership.
- Pressuring companies to take accountability.
- Guiding consumers about their legal rights and resolution pathways.
By featuring such complaints, Choice4Voice.com ensures that genuine grievances cannot be ignored by large corporations. Consumers with similar issues can also submit their complaints directly on the website for free escalation.
Frequently Asked Questions (FAQs)
Q1: Who filed the complaint against Delhivery?
The complaint was filed by MD. Aakib Jawed, a verified professional in IT sales.
Q2: What is the AWB number related to the complaint?
The AWB number is 13090319260252.
Q3: What was the issue with the shipment?
The return packet was marked as RTO delivered, but the consumer did not receive it.
Q4: What does RTO mean in courier services?
RTO stands for Return to Origin, which means an undelivered shipment is sent back to the original sender.
Q5: Why is this complaint serious?
Because the tracking status and actual delivery do not match, raising concerns about accountability.
Q6: What loss can occur due to misplaced return shipments?
Consumers may suffer financial losses and operational disruptions.
Q7: How should logistics companies handle RTO shipments?
They must ensure accurate tracking, proper handover, and proof of delivery.
Q8: Did Delhivery provide any clarification in this case?
As per the complaint, no clear explanation was given.
Q9: What action did the complainant take?
He escalated the matter publicly on LinkedIn.
Q10: What rights do consumers have in such cases?
They can demand refunds, compensation, or dispute resolution.
Q11: Can Delhivery be held accountable legally?
Yes, under the Consumer Protection Act, 2019.
Q12: What platform is supporting this complaint?
The case is featured on Choice4Voice.com.
Q13: What steps should consumers take when tracking shows false delivery?
They should immediately contact the courier, raise a complaint, and escalate if unresolved.
Q14: What proof can consumers demand from courier companies?
They can demand POD (Proof of Delivery) documents.
Q15: What role does public escalation play?
It brings visibility and urgency, forcing companies to act faster.
Q16: Are such complaints common with logistics providers?
Yes, many consumers face false delivery status or missing returns.
Q17: How can consumers safeguard themselves?
By keeping all shipment records, AWB numbers, and communication logs.
Q18: Does Delhivery have a history of complaints?
Yes, several consumers have reported tracking and delivery disputes online.
Q19: Can Choice4Voice.com resolve the case directly?
Choice4Voice.com does not act as a legal authority but pressures companies through visibility.
Q20: What should consumers do if the goods are valuable?
They should demand insurance claims, escalate legally, and involve consumer forums.
Conclusion
The complaint filed by MD. Aakib Jawed against Delhivery highlights a critical gap in the company’s logistics and return management system. A shipment marked as RTO delivered was never received, leaving the consumer frustrated and without clear answers.
Such incidents not only cause financial loss but also erode consumer trust in logistics brands. By escalating the issue publicly, the complainant has highlighted the urgent need for greater accountability and transparency in courier services.
Platforms like Choice4Voice.com play an important role in ensuring consumer voices are heard and companies are held responsible.
For Delhivery and other logistics providers, the message is clear: accurate tracking, timely resolution, and customer accountability must be non-negotiable standards.
How Choice4Voice.com Helps Consumers
At Choice4Voice.com, we stand for consumers whose complaints are ignored by companies. By publishing verified cases like this one, we ensure:
- Consumer voices are amplified and noticed.
- Companies face public accountability.
- Resolutions happen faster due to visibility.
- If you have a similar complaint, you can:
Write a LinkedIn post and tag our official page so we can feature your issue.
Or directly submit your complaint here: https://choice4voice.com/submit-your-complaint/
In today’s world, where customer service often fails to deliver, Choice4Voice.com provides a powerful platform to ensure no consumer is left unheard.
