Sanket Choudhury, Founder of Desh Bidesh Bengal Saree, raises a complaint against Delhivery’s Balaghar Hub (Pin: 713409) citing malpractice such as false status updates, tampered return packets, OTP misuse, and unprofessional behavior. Sellers face direct business losses.
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Complaint Summary : Delhivery Complaint – Logistics Malpractice & Seller Harassment at Balaghar Hub 713409 | Sanket Choudhury
| Customer Name | Sanket Choudhury |
|---|---|
| Not Provided | |
| Complaint Type | Logistics Malpractice |
| Company/Brand | Delhivery |
| Product/Service | Pickup & Return Handling (Seller-side) |
| Hub Location | Balaghar Hub, Pin: 713409 |
| Issue Description | False “Pickup Not Ready”, tampered return packets, OTP misuse, refusal of packet checks, unprofessional staff behavior, lack of SOP compliance. |
| Original LinkedIn Post | View Post |
Full Complaint
🚨 Calling Out Logistics Malpractice – A Seller’s Experience with Delhivery Support 🚨
As a seller, I’m deeply concerned by repeated violations at Delhivery’s Balaghar Hub (713409):
- “Pickup Not Ready” falsely marked even when parcels are ready.
- Tampered/ripped return packets marked in the system as “No Issue” without allowing seller verification.
- OTP misused, pickups/returns closed without consent.
- Unprofessional behavior – pressuring my employees, refusing packet checks.
- Even Hub manager ignoring SOP, allowing malpractice to continue.
👉 Sellers need at least 10–15 minutes for proper return checks. This is not a customer delivery but a seller-side process.
👉 If staff are untrained and unprofessional, they should not be assigned to seller pickups/returns.
This is not a small issue – this is service malpractice that causes direct business loss.
I urge Delhivery management to:
✔️ Take strict action against the Balaghar Hub team (Pin: 713409)
✔️ Retrain staff on proper seller SOP
✔️ Ensure accountability at the hub management level
If this continues, legal escalation will be the only way forward.
💬 Fellow sellers in 713409 region – have you faced the same? Let’s raise our voices together.
Hoping you will take responsibility and resolve this at the earliest.
— Sanket Choudhury
Founder, Desh Bidesh Bengal Saree
Frequently Asked Questions (FAQ)
Q1. Who raised this complaint?
The complaint was raised by Sanket Choudhury, Founder of Desh Bidesh Bengal Saree.
Q2. Which company is this complaint against?
The complaint is against Delhivery.
Q3. What is the hub location mentioned in the complaint?
The issue is related to Delhivery’s Balaghar Hub, Pin: 713409.
Q4. What malpractice is reported by the seller?
False status updates, tampered return packets, OTP misuse, refusal to allow packet checks, and unprofessional staff behavior.
Q5. What does “Pickup Not Ready” mean in this context?
It is a false update marked by the hub even when parcels were ready for pickup.
Q6. What issue is reported with return packets?
Tampered/ripped packets were marked as “No Issue” without allowing the seller to verify.
Q7. How was OTP misused?
Pickups and returns were closed without the seller’s consent using OTP misuse.
Q8. How did staff behave unprofessionally?
They pressured employees and refused packet verification checks.
Q9. What role did the hub manager play?
The hub manager allegedly ignored SOP, allowing malpractice to continue.
Q10. How much time do sellers need for proper return checks?
At least 10–15 minutes.
Q11. Why is this issue serious for sellers?
It is direct service malpractice that leads to business losses.
Q12. What solution does the complainant demand?
Strict action against the Balaghar Hub team, retraining of staff, and accountability at the management level.
Q13. What legal action is being considered?
If malpractice continues, the seller may opt for legal escalation.
Q14. How does this issue affect other sellers?
Other sellers in 713409 region may face the same malpractice.
Q15. What does the complainant suggest for Delhivery staff?
Untrained and unprofessional staff should not be assigned to seller pickups/returns.
Q16. What kind of verification is denied to the seller?
Packet checks before accepting returns.
Q17. What does SOP mean in this context?
SOP refers to Standard Operating Procedures that are being ignored.
Q18. What is the complainant’s company background?
Desh Bidesh Bengal Saree, promoting Bengal’s heritage and sustainable fabrics globally.
Q19. What kind of malpractice does OTP misuse indicate?
It indicates fraudulent closure of pickup/return requests without seller approval.
Q20. What final message did the complainant share?
He urged Delhivery to take responsibility and resolve the malpractice urgently.
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