A Software Engineer at HashedIn by Deloitte has alleged misconduct and refund denial by Swiggy. Despite repeated escalations, no resolution has been provided. Choice4Voice.com investigates this serious consumer complaint.
This Complaint is Being Published on Behalf of the Author’s LinkedIn Profile
Choice4Voice.com, a leading consumer grievance platform, is publishing the following complaint on behalf of Mr. Abhinesh Agarwal, a verified professional who raised this issue on LinkedIn. The purpose of this publication is to bring public attention to unresolved grievances and ensure companies take appropriate action.
About the Complainant : Swiggy Accused of Delivery Fraud by Deloitte Engineer: Undelivered Order Marked as Delivered, No Refund Issued
| Name | Abhinesh Agarwal |
|---|---|
| Position | Software Engineer III |
| Organization | HashedIn by Deloitte |
| Previous Experience | LG Soft India |
| Education | CDAC (Advanced Computing), B.Tech from HCST |
| Complaint Date | August 6, 2025 |
| Issue Raised On | |
| Platform Involved | Swiggy |
Mr. Agarwal is a senior software professional with over 8 years of experience in the IT industry. He is a certified APIGEE API Platform Specialist and a recognized name in the technology sector.
Complaint Overview
| Order ID | 210788605940375 |
|---|---|
| Order Platform | Swiggy |
| Incident Date | July 6, 2025 |
| Amount Involved | ₹180 |
| Nature of Complaint | Order marked as delivered but not received |
| Customer Experience | Delivery partner misbehaved, support ignored multiple follow-ups |
| Escalation Attempts | Multiple emails, grievance form, social media outreach |
| Current Status | Unresolved (as of August 6, 2025) |
Detailed Incident Description
On July 6, 2025, Mr. Abhinesh Agarwal placed an order through Swiggy, one of India’s largest online food delivery platforms. According to his statement, the following issues were encountered:
- The delivery partner refused to enter the apartment premises
- The delivery agent was reportedly rude and uncooperative on call
- The order was marked as “delivered” without being handed over
Despite the order never reaching the customer, it was falsely closed on the platform.
Customer’s Efforts for Resolution
After the incident, Mr. Agarwal took the following steps to escalate the issue:
- Sent multiple emails to Swiggy customer support – no response received
- Raised a grievance via official channels – no acknowledgment
- Attempted to reach out via Swiggy’s social media handles – no reply
- Shared the full incident publicly on LinkedIn – no corrective action initiated
More than 30 days after the failed delivery, the refund of ₹180 has still not been processed.
Questions Raised by the Complainant
In his detailed statement, Mr. Agarwal questions the integrity of Swiggy’s delivery system and customer support mechanisms:
- How can an order be falsely marked as delivered without customer confirmation?
- What is Swiggy doing to monitor its delivery partners?
- Why is there no effective grievance redressal system for basic service failures?
He further noted that if an educated and digitally aware customer is facing such neglect, what happens to thousands of others who may lack the resources to raise their voice?
About Swiggy
Swiggy is one of India’s most widely used food delivery platforms, operating in over 500 cities. With a significant user base, the brand promises timely delivery, reliable customer support, and transparency. However, complaints such as this one raise critical concerns regarding:
- Order tracking and fulfillment integrity
- Refund delays
- Accountability of delivery agents
- Responsiveness to genuine consumer complaints
A failure to address such issues could damage public trust in Swiggy’s services.
Statement from Choice4Voice.com
At Choice4Voice.com, we actively support Indian consumers in highlighting unresolved grievances. We are publishing this case to urge Swiggy to take prompt action and restore customer trust.
We believe companies must be held accountable for the services they promise. In this instance, a qualified and credible professional has reported a serious issue, and it deserves immediate resolution.
Note:
This article is based entirely on information publicly posted by Mr. Abhinesh Agarwal on his verified LinkedIn profile.
Choice4Voice.com is acting only as a public advocacy platform to amplify the concern and request faster resolution.
For complaints or assistance, visit: www.choice4voice.com