Customer Munna Kumar reports harassment by Ekart and Shiprocket as his package shows repeated OFD updates for 23+ days without delivery. Choice4Voice.com raises the issue.
Complaint Summary : Ekart and Shiprocket Complaint Munna Kumar Alleges Fake OFD Updates and Harassment
| Details | Information |
|---|---|
| Complainant Name | Munna Kumar |
| Not disclosed | |
| Company/Brand | Ekart Logistics, Shiprocket |
| Complaint Type | Non-delivery / Harassment |
| Product/Service | Courier & Logistics |
| Order/Service No. | Not provided |
| Issue Description | Package marked RTO/OFD for 23+ days with daily fake OFD updates, but never delivered |
| Date of Incident | September 2025 |
| Company’s Response | None |
| Additional Comments | Customer reports this as harassment, urging others to stay cautious. |
Full Write-Up
A verified LinkedIn user, Munna Kumar (Customer Support Executive, Cyber Security), has publicly raised a serious complaint against Ekart Logistics and Shiprocket regarding unethical courier practices.
According to Munna, his package has been stuck in the system for over 23 days, continuously showing fake OFD (Out for Delivery) updates, but no actual delivery has been attempted. Despite repeated follow-ups, there has been zero accountability and no action from the companies.
He describes the situation as outright harassment and warns other customers about the lack of reliability in Ekart and Shiprocket’s services.
This issue highlights the growing concerns with last-mile delivery companies in India, where fake tracking updates are used to mislead customers instead of resolving actual logistics problems.
Choice4Voice.com has published this complaint to ensure Munna’s voice is heard and to pressurize Ekart and Shiprocket into providing a proper resolution.
Legal Angle: Can Customers Take Action?
Cases like this fall under consumer rights violations in India. Customers can take the following legal actions if such courier malpractice continues:
- Consumer Protection Act, 2019: File a complaint for harassment, deficiency in service, and mental stress.
- E-commerce & Logistics Rules (2020): Companies can be held accountable for misrepresentation through fake tracking updates.
- Refund & Compensation Claims: Customers can demand compensation for delayed delivery or harassment caused by misleading updates.
- Escalation to NCH (National Consumer Helpline): A quick route for lodging complaints before approaching consumer courts.
Choice4Voice.com helps complainants like Munna by amplifying their concerns online, creating social pressure, and guiding them towards legal remedies.
How Choice4Voice.com Helps Consumers
Choice4Voice.com is not just a complaint publishing platform it’s a consumer advocacy initiative. By converting ignored complaints into publicly visible reports, it ensures:
- Social Accountability: Companies are named and shamed publicly until they act.
- Legal Guidance: Customers are informed of their rights and possible legal remedies.
- Transparency: Only verified complaints are published after basic checks.
- Support Network: Other customers facing similar issues can connect and raise a collective voice.
Q&A
Q1. What is the main complaint against Ekart and Shiprocket in this case?
Munna Kumar alleges that his package was falsely marked with daily OFD updates for over 23 days but was never delivered.
Q2. What does OFD mean in courier services?
OFD stands for “Out for Delivery,” meaning the package is with the delivery agent. In this case, Munna claims the OFD updates were fake.
Q3. Can fake courier updates be considered consumer harassment?
Yes, fake updates mislead customers and cause stress, which can be considered harassment under consumer law.
Q4. How long can a courier company legally hold a parcel in India?
Generally, parcels should be delivered within 7–10 days for domestic shipments. Anything beyond this without valid reason is a service deficiency.
Q5. What legal rights do customers have in delayed or fake delivery cases?
Customers can approach consumer courts, seek refunds, and claim compensation for harassment under the Consumer Protection Act, 2019.
Q6. How can I file a complaint against Ekart or Shiprocket?
You can raise a complaint on their official support, escalate to NCH (National Consumer Helpline), or use platforms like Choice4Voice.com.
Q7. What documents are required to file a legal complaint against a courier company?
You will need the order ID, courier tracking details, screenshots of fake updates, and communication records.
Q8. How does Choice4Voice.com help in such cases?
By publishing the complaint publicly, creating social pressure, and offering legal direction to victims.
Q9. Can I get compensation for mental stress due to fake courier updates?
Yes, consumer courts can award compensation for mental agony and harassment caused by poor service.
Q10. What is RTO in logistics?
RTO means “Return to Origin,” where the courier returns the parcel to the sender. In Munna’s case, it was wrongly tagged multiple times.
Q11. Why do courier companies use fake OFD updates?
Sometimes to avoid SLA (Service Level Agreement) penalties, but this is unethical and illegal.
Q12. What should I do if my parcel shows OFD but is never delivered?
Raise an immediate complaint with the courier and escalate to consumer helplines if ignored.
Q13. How can I ensure accountability from courier companies?
Keep written proof, escalate complaints quickly, and use legal forums or public complaint platforms.
Q14. Can RBI or TRAI regulate courier services like Ekart or Shiprocket?
No, RBI and TRAI regulate banking and telecom. Courier services fall under consumer protection and e-commerce rules.
Q15. Is Shiprocket responsible for last-mile delivery?
Yes, Shiprocket partners with logistics providers, and they are responsible for ensuring successful delivery.
Q16. Can Choice4Voice.com complaints help get refunds faster?
Yes, public visibility often pushes companies to respond faster to protect their reputation.
Q17. What is the role of the National Consumer Helpline (NCH) in such cases?
NCH provides a free government-backed platform to file consumer complaints.
Q18. Can I sue a courier company for non-delivery in India?
Yes, under the Consumer Protection Act, you can file a case in consumer court for service deficiency.
Q19. How long does it take to get a resolution through consumer court?
Cases may take 3–12 months depending on complexity and court workload.
Q20. What precaution should customers take before trusting courier companies?
Always track parcels regularly, keep all proof of transactions, and raise issues at the earliest.
🔗 Original LinkedIn Complaint URL: [Link]
