Prashant Bawaskar reports receiving an incomplete Intelliskills book set from FirstCry. Choice4Voice.com details the complaint, legal remedies, and how our team can help escalate for proper refund and consumer protection.
FirstCry Complaint – Incomplete Intelliskills Book Set & Refund Issue
At Choice4Voice.com, we help customers raise their voice when companies fail to resolve genuine complaints. Prashant Bawaskar faced an issue with FirstCry after purchasing the “Intelliskills My First Learning Set of 24 Library Books” (Order ID: 31544972GWWE3712ED).
The delivered set was incomplete, contained repeated books, and one book was missing. Attempts to raise a return request via the app failed, and the customer service response was delayed and unsatisfactory. The refund was promised only as store credit, which the complainant did not accept.
This case highlights misrepresentation, poor customer service, and failure to honor purchase promises, causing distress to both the customer and their child.
Complaint Summary
| Details | Information |
|---|---|
| Complainant Name | Prashant Bawaskar |
| Masked for privacy | |
| Company/Brand | FirstCry |
| Complaint Type | Fake Promise / Misrepresentation |
| Product/Service | Intelliskills My First Learning Set of 24 Library Books |
| Order No / Service No | 31544972GWWE3712ED |
| Issue Description | Incomplete book set with repeated books; refund not processed to original payment method |
| Date of Incident | 20 June 2025 |
| Company’s Response | Pickup promised, refund not yet processed (1 month delay) |
| LinkedIn / Source | Complaint submitted via Choice4Voice.com |
Full Complaint Narrative
- Incomplete Delivery: Several books were repeated and one book was missing.
- Return Issues: The app did not allow upload of images for return requests.
- Emotional Distress: The complainant’s daughter was emotionally affected by receiving an incomplete set.
- Refund Mismanagement: Company promised FirstCry wallet credit instead of original payment method.
- Delayed Resolution: Despite follow-ups, no clear action or accountability has been provided.
The complainant seeks a refund to the original payment method and proper resolution of the complaint.
Possible Legal Sections & Remedies
1. Consumer Protection Act, 2019
- Why Applicable: Failure to deliver a complete product, misrepresentation, and unfair trade practices.
- Department / Authority: Consumer Disputes Redressal Commission (District/State/National).
- How Choice4Voice.com Can Help: Our legal team can assist in filing a complaint with the Consumer Forum, prepare supporting documents, and ensure timely follow-up until resolution.
2. Sale of Goods Act, 1930
- Why Applicable: Goods must conform to the contract (complete and as described). Failure constitutes a breach of contract.
- Department / Authority: Civil Court for breach of contract claims.
- How Choice4Voice.com Can Help: We can guide complainants to initiate legal proceedings and draft notices to hold the company accountable.
3. Information Technology Act, 2000
- Why Applicable: Online transaction misrepresentation, app malfunction preventing return submission.
- Department / Authority: Ministry of Electronics and Information Technology (MeitY).
- How Choice4Voice.com Can Help: Assist in reporting digital transaction complaints and liaising with authorities to ensure consumer rights are protected.
How the Complaint Can Be Resolved
- Full Refund to Original Payment Method – not store credit.
- Confirmation of Product Return – ensure proper pickup and documentation.
- Accountability for Mismanagement – review of FirstCry’s process for handling non-returnable items.
- Prevention of Future Occurrences – internal policy review to prevent misrepresentation and app failures.
Author Section
Complainant: Prashant Bawaskar
- Concerned parent and consumer.
- Highlighted the emotional impact on his child due to the incomplete book set.
Prashant raised this complaint to protect not just his interests but also those of other consumers who may face similar issues with online purchases and misrepresentation by e-commerce platforms.
FAQs – FirstCry Incomplete Book Set & Refund Issue
Q1. What is the complaint about?
Incomplete Intelliskills book set and delayed refund from FirstCry.
Q2. Who is the complainant?
Prashant Bawaskar.
Q3. Which product is involved?
Intelliskills My First Learning Set of 24 Library Books.
Q4. What issues did the complainant face?
Missing book, repeated books, return request app failure, and refund mismanagement.
Q5. Can Choice4Voice.com help escalate the complaint?
Yes, we assist in filing legal complaints, reporting to authorities, and pursuing consumer rights.
Q6. Which legal act covers this complaint?
Consumer Protection Act, 2019; Sale of Goods Act, 1930; Information Technology Act, 2000.
Q7. Can I get a refund to the original payment method?
Yes, legally the company must refund the original payment, not store credit.
Q8. What evidence is required?
Invoice, photos of defective product, email/chat communications.
Q9. How long does legal resolution take?
Consumer Forum cases can take 3–6 months depending on complexity.
Q10. Can Choice4Voice.com assist in preparing all documents?
Yes, we guide complainants in collecting and submitting evidence for legal action.
Q11. Which authorities can handle this complaint?
Consumer Disputes Redressal Commission, Civil Court, MeitY for online transaction issues.
Q12. Is FirstCry legally responsible for misrepresentation?
Yes, under consumer protection and sale of goods laws.
Q13. Can emotional distress be considered?
Yes, especially when caused to minors or leading to consumer hardship.
Q14. What steps can ensure faster resolution?
Raise complaint publicly on platforms like Choice4Voice.com and file legal notice simultaneously.
Q15. Can Choice4Voice.com file legal cases directly?
Yes, we assist complainants in filing complaints with proper authorities.
Q16. What if FirstCry still refuses to refund?
The case can be escalated to the Consumer Forum or Civil Court.
Q17. Are online-only transactions covered by law?
Yes, the Consumer Protection Act applies to e-commerce transactions.
Q18. Can Choice4Voice.com follow up with the company?
Yes, we actively liaise with the company to seek timely resolution.
Q19. How does Choice4Voice.com help in public awareness?
By featuring verified complaints publicly, we pressure companies to act responsibly.
Q20. What should other customers learn from this complaint?
Always verify received products, keep evidence, and escalate to platforms like Choice4Voice.com when service fails.
At Choice4Voice.com, we ensure consumer grievances are addressed. Publicizing complaints is the first step, and our legal team actively assists in escalating unresolved cases, filing legal notices, and liaising with authorities to secure full resolution.
